Conference Date
12th & 13th February 2019
Location
Dockside Cockle Bay Wharf, Sydney
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Agenda

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Day 1 - Tuesday 12th February, 2019

8:00
Registration, coffee & networking
8:30
Welcome remarks from the Chair
Peter Ryan
Principal Implementation Officer
Department of Premier & Cabinet, NSW
Embedding & prioritising an outcomes focus across government
8:40
KEYNOTE: Understanding outcomes framed thinking & outcomes budgeting in government
  • Why the shift towards outcomes based approaches?
  • Identifying citizen-centric, impact focused approaches as a priority
  • Implementing a paradigm shift: the journey towards outcomes budgeting
San Midha
Deputy Secretary Agency, Budget & Policy Group
NSW Treasury
9:20
Examining international best practice for outcomes based approaches
  • Beyond outputs: unlocking the potential of the public sector to better serve citizens
  • Understanding what’s worked well and taking practical insights from international leaders
Professor Zahirul Hoque
Executive Director, Centre for Public Sector Governance
La Trobe University
10:00
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in 2-minute bursts, to exchange business cards and set up conversations for the rest of the event

10:30
Morning tea & networking
11:00
Reflecting on the outcomes agenda & leading future improvement
  • Recapping 3 years of Premier’s Priorities in NSW
  • Understanding what’s next: applying Deliverology to get from where we are to where we’d rather be
  • Engaging leaders to grow an outcomes focused culture
Anna Needs
Director
Department of Premier & Cabinet, NSW
Strengthening governance, leadership & collaboration to achieve better results
11:40
Implementing strategies for outcomes budgeting
  • Reviewing pain points and lessons learned in the journey of establishing outcomes based approaches
  • Collaborating across the cluster & managing shared outcomes
  • Strategic planning to strengthen systems and achieve better results in the future
Clare Donnellan
Executive Director
Department of Planning & Environment, NSW
12:20
Networking lunch
1:20
INTERACTIVE ROUNDTABLE DISCUSSION
  • What does outcomes budgeting mean for you?
  • What tools and frameworks can be used to establish outcomes based approaches in planning & reporting?
  • How do you measure success and make use of data to improve outcomes?
  • What leadership strategies are you using to introduce and integrate outcomes thinking?
  • How can you develop a culture that supports citizen centric and outcomes based models?
2:20
OUT OF SECTOR CASE STUDY: Empowering your organisation to engage with outcomes & prioritise results
  • Reviewing current programs using a results based accountability framework
  • Developing capacity and collaborative teams to measure, report and improve on outcomes
  • Strategising around core goals and how to achieve them
Louisa McKay
Executive Director Community Services
YMCA
3:00
Afternoon tea & networking
3:30
‘Leading Better Value Care’ – Implementing an outcomes-based program at a system-wide level
  • Moving from a focus on volume to value
  • Defining common outcomes but allowing flexible implementation approaches
  • Measuring what we should, not what we can
Liz Hay
Director, Economics and Analysis
Ministry of Health, NSW
George Leipnik
Director Strategy & System Priorities
Ministry of Health, NSW
4:10
CASE STUDY: Exploring options & processes for measuring impact
  • Developing tools and systems for measuring outcomes
  • Identifying performance indicators to evaluate success and bring outcomes review into workplace culture and routine
  • Accounting for causation and correlation in outcomes measurement
Ian Robertson
Manager Corporate Planning & Reporting
Department of Environment, Land, Water & Planning, VIC
4:50
Dynamic leadership & strategies for co-design to improve outcomes
  • Case study: Developing an outcomes road trip and soundtrack to achieve better results
  • Moving away from bureaucracy and collaborating across teams
  • Engaging service users and building trust
Julia Cole
Assistant Director
Department of Health & Human Services, VIC
5:30
Closing remarks from the Chair & close of Day One

Day 2 - Wednesday 13th February, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Damian Poel
Head of Supported Recovery
Transport Accident Commission, VIC
Meaningful data: moving from measuring outputs to measuring outcomes
8:40
Measuring & strengthening performance around outcomes
  • Introducing greater accountability for outcomes and citizen satisfaction
  • Generating data and feedback for tangible and measurable outcomes
  • Ensuring improvement by establishing systems for measurement and review
Peter Ryan
Principal Implementation Officer
Department of Premier & Cabinet, NSW
9:30
KEYNOTE: Evaluating impact to strengthen strategic policy design
  • Taking a citizen-centric approach in evaluation
  • Collecting the right data and using it effectively to inform outcomes focused decision making
  • Identifying pathways for future improvement through outcomes based policy design framework
Dr Lyn Alderman
Chief Evaluator, Policy Strategy & Investment Branch & Past President
Department of Social Services & Australasian Evaluation Society (2014-2018)
10:10
SPOTLIGHT SESSION

In this interactive session you will gain a better understanding of all stakeholders present within the room and the different challenges they face

10:40
Morning tea & networking
11:10
OUT OF SECTOR CASE STUDY: Developing a database to measure, invest in & improve outcomes
  • Collecting the right data and knowing what to look for in the data to measure impact
  • Embedding evaluation and reporting systems to track and communicate your progress against outcomes
  • Achieving better results by making data-informed program improvements
Adrian Appo
Chief Executive Officer
Equity Health Solutions
11:50
Establishing measurable performance expectations
  • The current problems with the way we set performance expectations
  • How using a KPI methodology like PuMP® (developed by Stacey Barr) can lead to greater success
  • How to define and measure strategic goals
Mark Hocknell
Performance Improvement Specialist
12:30
Networking lunch
Strategies, frameworks & processes for measuring outcomes
1:30
Help! I need practical advice on setting up a performance measurement framework
  • Why and where to begin
  • What and how to measure outcomes
  • Tips to use and traps to avoid to achieve better results
Lloyd Dobson
Manager Governance
Australian Maritime Safety Authority
2:10
Afternoon tea & networking
2:40
Understanding stakeholder interests and identifying what to measure
  • Engaging citizens in the identification of priorities and desired outcomes
  • Tailoring an effective strategy using client segmentation models and needs based approaches
  • Early learnings from values based purchasing
Damian Poel
Head of Supported Recovery
Transport Accident Commission, VIC
3:20
Using the Human Services Outcomes Framework for continuous improvement
Jodie Varnai
Director
Department of Finance, NSW
4:00
Closing remarks from the Chair & Close of Conference
Workshop A: How to design, implement & evaluate strategic, outcomes based policy
Monday 11th February 2019, 9:00am – 4:00pm

The workshop

In order to achieve better outcomes for citizens, the strategic intent of policies and programs must be clearly identified and deliverable. For this reason, and to ensure consistency and quality throughout, it is essential to develop systematic processes.

In this interactive workshop, participants will have the opportunity to work through simulation exercises to understand stakeholder perspectives and determine the extent to which external factors will influence your policy and program design. It will tackle the different challenges of design, implementation and evaluation, and strengthen participants’ capacity for and integration of strategy throughout the policy cycle.

Why attend this workshop

  • Identify the practical steps required to integrate strategy into policy and program design
  • Learn from best practice and leaders in the field
  • Build your skills around strategic decision making that lead to better outcomes

What you will take away

  • Tried and tested tools to inform policy design, develop program logic and embed strategy throughout the policy cycle
  • Skills and confidence in strategic policy making, program and organisational development
  • Hands on advice and examples to develop processes achieve better results

* PLEASE NOTE: Workshop Venue will be the Gold Room at L’Aqua The Roof Terrace, Cockle Bay Wharf. Located just above Dockside.

* Refreshments & lunch provided

Price: $999 + GST

Dr Lyn Alderman
Chief Evaluator, Policy Strategy & Investment Branch & Past President
Department of Social Services & Australasian Evaluation Society (2014-2018)
Register Now
Workshop B: How to develop meaningful performance measures for better outcomes
Thursday 14th February 2019, 9:00am – 4:00pm

The workshop

Some of the biggest challenges in shifting to outcomes based approaches include understanding how to gather meaningful data, effectively measure success and promote improvement. To enhance outcomes, we must first identify what it is we are trying to achieve and how that can be measured. The next step is to engage people with these goals and guide them towards higher levels of performance.

For this hands on workshop, participants are invited to bring their challenges around performance and outcomes measurement and come prepared to discuss and develop real strategies using proven methodologies.

Why attend this workshop

  • Gain insights for operational excellence using key principles from PuMP® (the performance measurement & KPI methodology developed by Stacey Barr)
  • Establish meaningful and measurable performance expectations
  • Work through your own challenges with expert advice

What you will take away

  • Tools and strategies tailored to improving performance measurement in your organisation
  • Knowledge to identify and develop genuine outcomes measures
  • Practical tips to improve performance and achieve outcomes

* PLEASE NOTE: Workshop Venue will be the Gold Room at L’Aqua The Roof Terrace, Cockle Bay Wharf. Located just above Dockside.

* Refreshments & lunch provided

Price: $999 + GST

Mark Hocknell
Performance Improvement Specialist
Register Now
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Key Speakers

San Midha
Deputy Secretary Agency, Budget & Policy Group
NSW Treasury
Louisa McKay
Executive Director Community Services
YMCA
Anna Needs
Director
Department of Premier & Cabinet, NSW