3rd
Achieving better results for customers
Conference Date
29th July - 1st August 2019
Location
Sydney Harbour Marriott
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Agenda

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Day 1 - Tuesday 30th July, 2019

8:00
Registration, coffee & networking
8:30
Welcome remarks from the Chair
Integrate outcomes based approaches in government
8:40
KEYNOTE: Establishing outcomes budgeting in NSW
  • Paving the way: Reflections on the first year of outcomes budgeting
  • Addressing ongoing challenges in operating and investing based on outcomes rather than outputs
Vinita Deodhar
Executive Director Education, Sector Strategy & Change
NSW Treasury
9:20
Addressing cause & effect in outcomes measurement
  • Exploring the strengths and weaknesses of the journey towards outcomes based approaches in government over the last 30 years
  • More than metrics: Understanding the complexities of outcomes measurement
  • Improving accountability and taking adaptive action to achieve better results
Patricia Rogers
Professor of Public Sector Evaluation
ANZSOG & RMIT University
10:00
INTERNATIONAL SPOTLIGHT: A “People” Centric Approach to Delivery
  • Strengthening outcomes through the 8-Step Big Fast Results™ Methodology
  • Exploring best practice case studies that introduce a new culture of implementation to drive success in delivery
  • Collaborating with stakeholders to co-create and problem solve for meaningful results
Tengku Azian Shahriman
Executive Vice President & Partner
PEMANDU Associates
10:40
Morning tea & networking
11:10
Bringing outcomes & outcomes budgeting to life
  • Identifying the key objectives, deliverables and actions to make outcomes tangible, measurable and achievable
  • Understanding the association between monetary factors and KPIs
  • Changing the mindset and leading a culture that supports an outcomes focus
Angus Beggs
Executive Director Business Advisory
Department Planning, Industry & Environment, NSW
11:50
PANEL DISCUSSION: Operating around outcomes in the public sector
  • How can departments and agencies effectively report in the short term on long term outcomes?
  • What happens when governments and their priorities change and how can departments and agencies adapt to continue to deliver value for customers?
  • What accountability and performance measures are most effective to improving outcomes and determining causation?
Mike Henegan
Sales Director
CALUMO
Ian Robertson
Manager Corporate Planning & Reporting
Department of Environment, Land, Water & Planning, VIC
Patricia Rogers
Professor of Public Sector Evaluation
ANZSOG & RMIT University
12:30
Networking lunch
Move beyond outputs to measure outcomes & impact
1:30
ROUNDTABLE DISCUSSIONS
  • Practical tips for measuring and reporting on ‘tricky’ outcomes
  • How do you effectively use data to measure and improve outcomes?
  • What is the role of leadership in integrating and delivering on outcomes strategy?
  • How can you develop a culture that supports customer centric and outcomes based models?
  • What solutions are you using to support outcomes based approaches in your organisation?
2:30
Improving the educational outcomes of disadvantaged young Australians
  • Short and long term outcomes to track progress
  • The value of longitudinal data analysis
  • Anne Hampshire
    Head of Research & Advocacy
    The Smith Family
    3:10
    Afternoon tea & networking
    3:40
    Building on outcomes measures through reporting & strategy
    • Identifying priorities for customer-centric strategy & program development
    • Focusing on outcomes at every stage: from ideas to evaluation
    • Building monitoring and reporting systems to understand and improve outcomes
    • Ensuring efficiencies in outcomes based approaches
    Ian Robertson
    Manager Corporate Planning & Reporting
    Department of Environment, Land, Water & Planning, VIC
    4:20
    CASE STUDY: Prioritising tangible outcomes in grant management
    • Applying the public value framework to measure project outcomes in the context of a changing political landscape
    • Assessing project outcomes at every stage – from proposal to acquittal
    • Use of quantitative and qualitative measures to ensure strategic policy objectives are realised
    Tony McLoughlin
    Manager Policy & Strategy
    SA Fire & Emergency Services Commission
    5:00
    Closing remarks from the Chair & close of Day One

    Day 2 - Wednesday 31st July, 2019

    8:00
    Welcome, coffee & networking
    8:30
    Welcome remarks from the Chair
    Enable collaboration & cross-functional teams to tackle shared outcomes
    8:40
    MINISTERIAL ADDRESS
    • Innovating to put customers first and achieve better results
    • Exploring the NSW Government’s commitment to customer service
    The Hon. Victor Dominello MP
    NSW Minister for Customer Service
    9:20
    Exploring the future of the NSW Premier’s Priorities
    • Lessons learned as the Premier’s Priorities evolve
    • Delivery 2.0 – adapting and evolving the delivery method to achieve outcomes
    • Ways of working – building trust and collaboration to deliver outcomes for citizens
    Peter Ryan
    Principal Implementation Officer, Premier’s Implementation Unit
    Department of Premier & Cabinet NSW
    10:00
    KEYNOTE: Engaging customers for effective co-design & better outcomes
    • Case study: Working with Aboriginal communities and using lived experience to inform outcomes strategy
    • Achieving better policy outcomes through co-design
    Julia Cole
    Assistant Director
    Department of Health & Human Services VIC
    10:40
    Morning tea & networking
    Utilise data effectively to improve outcomes-based strategy
    11:10
    CASE STUDY: Best practice in targeted early intervention to achieve better outcomes for the community
    • Identifying outcomes and using program logic for a strategic approach
    • Implementing and evaluating programs underpinned by evidence
    • Exploring the importance of collaboration between government and NFPs
    Diane Manns
    Chief Executive Officer
    Sutherland Shire Family Services
    11:50
    CASE STUDY: Integrating results based reporting & accountability
    • Exploring the impact of Adult Community Education in South Australia
    • Maturing outcomes based approaches by incorporating qualitative data in performance measures
    • Collaborating for success across teams and with external providers for better results
    Paul Frost
    Senior Project Officer
    Department for Innovation & Skills, SA
    12:30
    Networking lunch
    DEVELOP AN OUTCOMES FOCUSED CULTURE
    1:30
    PANEL DISCUSSION: Using data to effectively communicate & improve outcomes
    • What data is needed in effective outcomes measurement?
    • How can government departments and agencies effectively manage and share data?
    • How do you find the story in the data?
    • How useful is data in getting buy-in and building a culture that supports outcomes based approaches?
    • What are the main cultural challenges in integrating outcomes based approaches in government?
    Tengku Azian Shahriman
    Executive Vice President & Partner
    PEMANDU Associates
    2:30
    Afternoon tea & networking
    3:00
    CASE STUDY: Evaluating outcomes at a program level
    • Identifying key outcomes and an evaluation approach
    • Developing an evidence bank
    • • Building the narrative to add value
    Liane Corocher
    Senior Project Officer, Strategic Programs
    Department of Primary Industries, NSW
    3:40
    Developing an infrastructure to collect data & share information with other organisations
    • Collaborating across the health system
    • Using multiple data sources to develop information that better supports regional planning
    • Developing infrastructure to support the sharing of information
    • Reporting on measured outcomes to inform the impact of shared regional programs
    Tricia Linehan
    Former Director Health Intelligence Unit
    Western NSW Local Health District
    4:20
    Closing remarks from the Chair & close of Conference
    Workshop A: Using outcomes to drive organisational performance & deliver customer value
    Monday 29th July 2019, 9:00am – 4:00pm

    The workshop
    Implementing outcomes based approaches challenges organisations to be clear in their purpose and services to deliver the best possible results for citizens. Defining and measuring outcomes, however, is not always straightforward. This is especially true in government and human services.

    In this interactive workshop, participants will work through the complex challenges of defining & measuring outcomes, discussing key issues of accountability and causation to develop practical strategies to take away.

    Attend to learn how

    • To understand outcomes thinking and program logic to help you achieve greater value for customers
    • To identify clear measures and integrate outcomes in your organisation
    • Troubleshoot outcomes based approaches in your organisation

    9:00 Part One: Defning Outcomes & Measures

    • Effectively articulating outcomes
    • Using program logic to develop tangible measures
    • Balancing the need for short term reporting on long term outcomes

    12:00 Networking lunch

    1:00 Part Two: Overcoming key challenges

    • Communicating outcomes
    • Building accountability and ownership
    • Supporting frontline teams to deliver great outcomes
    • Delivering outcomes – maintaining organisational focus?

    4:00 Closing remarks & Close of Workshop

    *Refreshments & lunch provided

    Peter Ryan
    Principal Implementation Officer, Premier’s Implementation Unit
    Department of Premier & Cabinet NSW
    Register Now
    Workshop B: Using data to strengthen outcomes based approaches
    Thursday 1st August 2019, 9:00am – 4:00pm

    The Workshop

    Effectively understanding and analysing data is critical to achieving better results for customers by ensuring that outcomes strategy is informed and evidence based. Having said as much, part of the challenge of implementing outcomes based approaches in government is understanding what data is helpful, how to collect and make sense of it, and how to leverage its potential.

    This practical workshop offers participants the opportunity to develop a deeper understanding of how to apply data in a meaningful way by building skills in analysis and learning to communicate the story in the data for improved outcomes strategies.

    Attend and learn how

    • To implement and improve outcomes based approaches
    • To integrate different types of data for accurate reporting and evidence based planning
    • To make sense of data and communicate data analysis to your team, executives and other stakeholders

    9:00 Part One: Defning Outcomes & Measures

    • Compiling the right data for reporting on and evaluating outcomes
    • Exploring how to use, analyse and interpret both qualitative and quantitative data
    • Demonstrating the potential of data to enhance strategy and deliver customer value

    12:00 Networking lunch

    1:00 Part Two: Overcoming key challenges

    • Finding and sharing the story in the data for strategic outcomes thinking and informed decision making
    • Packaging data analysis effectively to offer a clear and engaging message
    • Utilising visualisations and dashboards constructively

    4:00 Closing remarks & Close of Workshop

    *Refreshments & lunch provided

    Dr Alison Taylor
    Director
    ALphaDemographics & Planning Information
    Register Now
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    Key Speakers

    Peter Ryan
    Principal Implementation Officer, Premier’s Implementation Unit
    Department of Premier & Cabinet NSW
    Tengku Azian Shahriman
    Executive Vice President & Partner
    PEMANDU Associates
    Tricia Linehan
    Former Director Health Intelligence Unit
    Western NSW Local Health District
    Patricia Rogers
    Professor of Public Sector Evaluation
    ANZSOG & RMIT University