Strategies for implementation & evaluation to achieve better results
Conference Date
12th & 13th February 2020
Location
Canberra Rex Hotel
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Agenda

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Day 1 - Wednesday 12th February, 2020

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Dr Lyn Alderman
Principal &Former Chief Evaluator & Past President
The Evaluator's Collective, Department of Social Services, Australian Evaluation Society
Embed outcomes based approaches in government
8:40
Keynote: Key priorities to enhance performance & accountability
  • Clarifying and establishing government priorities and
    performance expectations
  • Implementing measurement frameworks and strategies to
    strengthen performance
  • Learnings and recommendations for improved success
Invited: Kim Baker
Assistant Secretary, Accountability & Reporting
Department of Finance
9:20
Integrating outcomes based approaches & measuring impact
  • Developing tools and systems for measuring and delivering
    outcomes, with greater accountability for citizen satisfaction
  • Identifying tangible performance indicators to evaluate and enable
    success
  • Bringing outcomes review into workplace culture and routine to
    enable improvement
  • Accounting for causation and correlation in outcomes
    measurement
Peter Ryan
Principal Implementation Officer
Department of Premier and Cabinet, NSW
10:00
Speed Networking

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event

10:30
Morning tea & networking
Align performance measurements with outcomes
11:00
Achieving impact in planning & performance assessment
  • Working with purpose: Understanding and communicating the why
    of what we measure
  • Exploring the role of culture and strategy
  • Monitoring evidence against outcomes
Mark Bazzacco
Director of Strategy & Chief of Staff
CSIRO
11:40
Strategic Panel Discussion: Working towards better outcomes & performance in government
  • Learnings from the recent PGPA and APS reviews
  • Understanding outcomes and establishing clear priorities in
    government
  • Implementing performance measurement frameworks to drive
    strategy
  • Evaluating impact and strengthening strategic policy
  • Aligning project delivery with strategic performance
Peter Ryan
Principal Implementation Officer
Department of Premier and Cabinet, NSW
Invited: Kim Baker
Assistant Secretary, Accountability & Reporting
Department of Finance
12:20
Networking lunch
1:20
Interactive Roundtables
  • What tools and frameworks can be used to establish outcomes
    based approaches in planning and reporting?
  • How do you measure success and make use of data to improve
    performance?
  • What leadership strategies are you using to introduce and
    integrate outcomes thinking?
  • How can you develop a culture that supports citizen-centric
    and outcomes based models?
2:20
Embedding an outcomes-based integrated strategic planning approach: the path to change
  • Developing a contemporary approach to create a line of sight between outputs and outcomes
  • Understanding how we impact change and designing measures that matter
  • Building the roadmap towards outcomes-driven strategic planning and budgeting
Hiba Molaeb
Manager, Outcomes Performance
Department of Jobs, Precincts and Regions, VIC
3:10
Afternoon tea & networking
3:30
Simplifying outcomes & performance measurement
  • Understanding the macro outcome and the required steps to achieve it
  • Identifying less, more focused measures for clearer communication and better results
  • Working successfully with stakeholders towards a shared purpose
Ashley Jackson
Chief Financial Officer
National Blood Authority
4:10
Using program logic to overcome challenges in performance measurement for improved outcomes
  • Understanding the application of performance reporting under
    PGPA Act and Rule
  • Demonstrating the efficiency and effectiveness of programs and
    policies in achieving outcomes
  • Maintaining a customer-centric focus to improve results
Yanfei Shi
Assistant Manager Corporate Network
Department Industry Innovation & Science
4:50
Closing remarks from the Chair & close of Day One
5:00
NETWORKING DRINKS

Sponsored by Latitude Network

Day 2 - Thursday 13th February, 2020

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Dr Lyn Alderman
Principal &Former Chief Evaluator & Past President
The Evaluator's Collective, Department of Social Services, Australian Evaluation Society
8:40
Keynote: Journeying from outputs to outcomes
  • Exploring what outcomes based approaches means at a practical level
  • Working with stakeholders to design a new, outcomes focused program
  • Implementing measures and frameworks to support accountability and enhanced performance
Susan Pietrukowski
Director Settlement Assurance & Compliance, Settlement Program Operations Branch
Department of Home Affairs
Understand what to measure & how to collect performance information
9:20
More than just KPIs: Exploring performance measurement methodologies
  • Rethinking performance measurement and overcoming common
    challenges
  • Implementing performance measurement frameworks and
    methodologies aligned with strategic goals
  • Focusing on high quality performance, not just tick box exercises
Mark Hocknell
Performance Measurement Specialist
10:10
Spotlight Session

In this interactive session you will gain a better understanding of all stakeholders present within the room and the different challenges they face

10:30
Morning tea & networking
11:00
Developing an outcome impact report & using evidence to drive performance
  • Gathering and making sense of data around progress towards outcomes targets
  • Using findings to strengthen the strategic framework
  • Unpacking DELWP’s methodology & lessons learned
Ian Robertson
Manager Strategic Planning
Department of Environment, Land, Water & Planning, VIC
Leverage data & performance insights for improvement
11:40
Beyond the data: Introducing a dynamic, systems thinking approach to improve performance
  • Getting the right information to understand both the root cause of
    problems and the broader impacts of government initiatives
  • Working towards equitable outcomes through allocative
    efficiencies and collaboration
  • Avoiding perverse incentives to genuinely improve outcomes
Dan O’Halloran
Senior Director, System Performance
Queensland Health
12:20
Networking lunch
1:20
Putting outcomes data in perspective and making it work for your organisation
  • Overcoming complexity with data collection, measurement and
    evaluation
  • Using outcomes data in quality improvement cycles
  • Embedding a feedback loop for continuous improvement
Dr Jen Hamer
General Manager Quality Outcomes & Research
Relationships Australia NSW
2:00
Panel discussion: Addressing the practical challenges of outcomes & performance measurement
  • Exploring different methodologies for performance evaluation
    and feedback
  • Gathering insights and finding the story in the data to improve
    and enable better results
  • Ensuring sustainability in enhanced performance through
    effective evaluation and stakeholder engagement
Hiba Molaeb
Manager, Outcomes Performance
Department of Jobs, Precincts and Regions, VIC
Dr Jen Hamer
General Manager Quality Outcomes & Research
Relationships Australia NSW
2:40
Afternoon tea & networking
Strengthen outcomes through effective stakeholder engagement
3:10
Ensuring a genuine understanding of stakeholder perspectives & impact through monitoring & evaluation
  • Understanding collaboration, communication and co-design with
    diverse stakeholders
  • Embedding measurement, monitoring and evaluation practices in
    your organisation
  • Making sense of data to improve and ultimately achieve better
    results
Dr Lyn Alderman
Principal &Former Chief Evaluator & Past President
The Evaluator's Collective, Department of Social Services, Australian Evaluation Society
3:50
Case study: Driving internal collaboration & strategic planning for enhanced effectiveness
  • Practical learnings and guiding principles from AUSTRAC’s
    journey so far
  • Understanding what best practice looks like in your
    organisation and context
  • Improving outcomes and performance through integrated,
    strategic approaches
4:30
Closing remarks from the Chair & close of Conference
Workshop A: How to drive strategic, outcomes based approaches & deliver real value
Tuesday 11th February 2020, 9:00am - 4:00pm

More than just a tick box approach to reporting on outputs, genuinely improving performance and delivering on outcomes requires a clear, measurable strategy including program logic and an understanding of the overall impact of government initiatives. There are many challenges in this process, including developing tangible measures, addressing questions of accountability and causation, working with diverse stakeholders and even changing the culture of your organisation to support an outcomes focus.

In this interactive workshop, participants are invited to bring their current challenges and work through the complex tasks of defining, planning and measuring success.

Why attend this workshop?

  • Understand outcomes thinking & how program logic can help you achieve greater impact
  • Identify clear measures & integrate outcomes in your organisation
  • Troubleshoot outcomes based approaches & discuss the challenges of stakeholder engagement

What will you take away? 

  • Strategies to clearly identify & define outcomes with tangible measures
  • Tips to balance the need for short term reporting on long term outcomes & to address the issues of accountability & causation
  • Advice to support the delivery of better outcomes in & through your organisation

*Refreshments & lunch provided

Peter Ryan
Principal Implementation Officer
Department of Premier and Cabinet, NSW
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Workshop B: How to develop meaningful performance measures & leverage data
Friday 14th February 2020, 9:00am - 4:00pm

Performance data unlocks a world of insights that are essential in enhancing outcomes, and meaningful data can be the difference between good intentions and evidence based best practice. The challenge lies in understanding what data is helpful, how to collect and make sense of it, and how to effectively leverage its potential to improve government policies and programs.

In this interactive workshop, experienced performance measurement consultant Mark Hocknell will walk participants through a step by step process for performance measurement, building skills to analyse and strategise for better results.

Why attend this workshop?

  • Gain insights for operational excellence using key principles from PuMP® (the performance measurement & KPI methodology
    developed by Stacey Barr)
  • Make sense of data by establishing meaningful indicators
  • Work through your own challenges with expert advice

What you will take away

  • Tools & strategies tailored to improving performance measurement in your organisation
  • Knowledge to identify, develop & analyse outcomes measures
  • Practical tips to utilise data for better outcomes

* Refreshments & dinner provided

Mark Hocknell
Performance Measurement Specialist
Register Now
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Key Speakers

Dr Lyn Alderman
Principal &Former Chief Evaluator & Past President
The Evaluator's Collective, Department of Social Services, Australian Evaluation Society
Peter Ryan
Principal Implementation Officer
Department of Premier and Cabinet, NSW
Susan Pietrukowski
Director Settlement Assurance & Compliance, Settlement Program Operations Branch
Department of Home Affairs
Dan O’Halloran
Senior Director, System Performance
Queensland Health