Aged Care Quality and Safety Advisory Council
Andrea Coote was appointed the Inaugural Chair of the Aged Care Quality Advisory Council by former Minister for Aged Care Minister Mitch Fifield in February 2015.
Prior to this appointment Andrea was elected to the Victorian Parliament in September 1999 as a Member for Monash Province and in 2006 won the seat of Southern Metropolitan Region in the reformed Victorian Upper House Andrea resigned as a Member of Parliament after 15 years, at the 2014 election.
Andrea was the Parliamentary Secretary for Families and Community Services in the Coalition Government from 2010 to 1014 and had the responsibility for :
- Establishing the State Disability Plan 2013 – 2016
- Member of the VDAC ( Victorian Disability Advisory Committee)
- Instrumental in making the decision to close the final 3 disability institutions, namely Colanda, Sandhurst and Oakleigh.
- Government Liaison on the NDIS ( National Disability Insurance Scheme)
- Chairwoman of the Women’s Honour Roll In addition, Andrea was a member of the Family and Community Development Committee ( FCDC) responsible for the ‘Betrayal of Trust report on child sex abuse, which received national and international acclaim.
Australian Institute of Company Directors
Phil Butler is the Not For Profit Sector Leader for the Australian Institute of Company Directors (AICD) based in Canberra.
In this role, Phil has worked closely with Boards, CEO’s and Directors of organisations in Public and Not for Profit sectors.
Since 2011, he has led the Not for Profit Project for AICD. This project is designed to support organisations in the NFP sector to achieve their respective missions through ongoing improvements in governance and to build greater awareness of the contribution of NFP directors and support their ongoing professional development. Examples of this work include the Good Governance Principles and Guidance for NFP Organisations and the annual NFP Governance and Performance Study.
Phil is a Graduate of the Company Directors Course and a member of CPA Australia. He has been on a range of boards of NFP and Government organisations and recently stepped down as a Director of Alzheimer’s Australia ACT.
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and
aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Community Directors Council & Australian Charities & Not-For Profits Commission
Susan Pascoe is Adjunct Professor at the University of Western Australia. She is President and Chair of the Australian Council for International Development (ACFID), and Chair of the Community Director’s Council. She is a Trustee of St John of God Health, a Board member Mercy Health and a member of the Catholic Church’s Implementation Advisory Group’s Governance Review Project Team. Ms Pascoe is Principal of Kadisha Enterprises and of Baxter Lawley, which provide consultancy services primarily to government and the not-for-profit sector in the areas of governance, review, strategic planning, and leadership.
Ms Pascoe was the inaugural Commissioner for the Australian Charities and Not-for-profits Commission (ACNC), Australia’s first national, independent regulator of charities from 2012 – 17. She led the Taskforce to create the ACNC in 2011 working across Commonwealth agencies, with the sector, and with states and territories to win consensus for a workable model.
Prior to this appointment, Ms Pascoe was Commissioner of the State Services Authority in Victoria. In this role she chaired or co-chaired reviews into the regulation of the not-for-profit sector (2007-08), the design and governance of regulatory bodies in Victoria (2008-09), and Victoria’s Indigenous Employment Strategy (2008-09). Ms Pascoe was appointed in 2009 as one of three Commissioners for the Royal Commission into Victoria’s Black Saturday Bushfires.
In 2017 Ms Pascoe and Prof Deborah Brennan chaired a review into Early Childhood Education for the Council for the Australian Federation, culminating in the Lifting our Game Report.
Ms Pascoe’s earlier career was in education. She participated in state, national and international efforts to improve the quality and equity of education. She served as President of the Australian College of Educators, CEO of the Victorian Curriculum and Assessment Authority and Chief Executive of the Catholic Education Commission of Victoria. Ms Pascoe chaired the Australian National Commission for UNESCO, and was a Patron for the Melbourne Parliament for the World’s Religions. She has chaired or served on several national and state health and education boards.
Ms Pascoe is a Fellow of the Australian Institute of Company Directors, the Institute of Public Administration of Australia and the College of Educators. Her significant achievements and leadership were acknowledged in 2007 when she was appointed Member of the Order of Australia for service to education through a range of executive roles, and international Initiatives for educators in the Pacific region. In November 2016 she was awarded the Leadership in Government Award for her outstanding contribution to public administration in Australia.
With 40 years’ experience in the health and aged care sectors, Mark is an internationally recognised thought leader on strategy, quality, accreditation and government relations.
He is a member of the panels of experts for the International Society for Quality in Healthcare and the International Federation on Ageing. His experience also includes vice Chair of the International Accreditation Council and advisor to governments.
As Chief Policy and Regulatory Officer, Mark’s remit includes key stakeholder relationship management and oversight of regulatory compliance. Mark was CEO at the Australian government’s Aged Care Standards and Accreditation Agency Ltd from 2002 to 2013. He previously held senior executive positions at Medibank Private and Medicare.
Mark is an Adjunct Professor, School of Business, University of Notre Dame Australia and is a director of two organisations in the education sector. Mark was awarded an Order of Australia Medal, in recognition of his contribution to health and aged standards.
Stephen is the Chief Risk and Assurance Officer for Mercy Health, an organisation delivering health, aged care and community services in Australia.
Stephen is a qualified Certified Internal Auditor (CIA) and Fellow of the Institute of Internal Auditors Australia, with extensive risk management and internal audit experience, working with Boards, Audit Committees and Senior Executives, within national and multi – national organizations.
Previous roles included Global Vice President Assurance at BHP Billiton and the Head of Internal Audit for South African Breweries.
Stephen is currently a member of the Aged and Community Services Australia Finance, Audit and Risk Committee and is an active contributor to the business community through long serving volunteer activities with the Institute of Internal Auditors, which includes a past Directorship and IIA Inc. ethics committee membership. He is the past Chairperson of the Victorian Council of the Institute of Internal Auditors, a publications reviewer for the IIA Global Headquarters, a member of the IIA Australia Board and is the Char of the Audit and Risk Committee for the IIA Australia
Stephen is an accredited IIA Internal Audit Quality Assessor and Validator, has conducted a number of quality assurance reviews and has written the internal audit methodologies for a number of organisations.
Stephen was recognised by the The Australian Council of Healthcare Standards, for the work he did on co developing a Clinical Audit Framework within Mercy Health, this included aligning clinical know – how with common internal audit requirements.
Better Boards & Australian Strategic Services
Michael is widely known throughout Australia for his comprehensive and practical knowledge regarding governance and leadership, strategy and strategic transformation, mergers and amalgamations, and his keen insights into the emerging and future big picture of aged care and health care. He has a deep understanding of the various governance, organisational and service elements of these organisations.
Over the last thirty years he has worked with nearly 7,000 boards, chief executive officers and executives from a wide range of residential care, home care, health care, disability, general practice, palliative care, ambulance and related human service organisations.
Michael was appointed as the Executive Manager Residential in 2017. He is a Registered Nurse with over 25 years in senior and executive strategic roles in healthcare, including Hospital Director of Nursing, Health Fund Management, Human Resource Management, Occupational Safety and Health, Management of Radiology and GP practices and for the past 12 years in aged care. Michael has a Bachelor of Nursing, Post Graduate Diploma of Health Science (Occupational Safety and Health), Post Graduate Diploma of Business (Human Resource Management), Master of Business Administration and Doctor of Business Administration from Curtin University.
Michael has extensive experience and expertise in the development and delivery of advanced enabling models of care and the provision of services for people living with dementia. This includes time on the boards of Alzheimer’s Western Australia and Australian Dementia Research Foundation. Michael is currently the Deputy Chair of the WA ACSA Divisional Council.
Sarah has extensive experience in quality & safety, spanning 25 years as a Registered Nurse, specialising in palliative and aged care in the UK and Australia, with the last 15 years in aged care as the Senior Clinician and Director of Clinical Services.
Sarah has successfully managed a significant number of reaccreditations, supported contacts by Aged Care Quality Agency, introduced new models of care and service delivery design, developed clinical governance frameworks, internal audit frameworks, critical incident and risk management. Sarah has been a clinical teacher at Southern Cross University and more recently experienced working as Child Protection and Wellbeing Lead to ensure child safe standards were integrated within organisational childcare services, following the Royal Commission into Institutional Responses to Child Abuse.
Mary Patetsos believes that life is an opportunity not to be missed, regardless of age, gender, culture and capacity.
This philosophy is reflected in Ms Patetsos’ membership on a number of boards including Chair of FECCA (Federation of Ethnic Communities’ Councils of Australia), Chair of the SA Local Government Grants Commission, Council member of the University of South Australia, Deputy Chairperson Health Performance Council and member National Aged Care Alliance. She is also a Chair and non-Executive Director of Power Community Limited and is a member of AICD.
Tonic Health Media, Aged Care Quality & Safety Advisory Council & Aged Care Sector Committee
Dr Matthew Cullen graduated in Medicine from the University of Sydney and specialised in Psychiatry. He still consults to St Vincent’s Hospital in Sydney.
In addition, Matthew has had an active business career. Currently he is the Managing Director of Tonic Health Media Ltd. Australia’s premier health and wellbeing media network. He also has served, for several years, on the Aged Care Quality and Safety Advisory Council and Aged Care Sector Committee – Quality Sub-Group.
Until 2014 year he was Executive General Manager of Medibank Health Solutions, and for four years a member of the Medibank Executive Committee. Prior to that he was Co-President and Co-Founder of McKesson Asia-Pacific, which was acquired by Medibank Private in 2010. In both of these roles he led clinical governance activities.
He is an alumnus of Harvard Business School and has served on various NGO boards.
Klaus Zimmermann has 30 years+ extensive experience in CEO, senior executive positions and non-executive boards including being the Chair with a management/finance background.
Klaus has worked in the aged care sector since 1991 commencing at ACH Group as a senior executive and Deputy CEO. From August 2001 to September 2013, Klaus held the position of CEO of Eldercare Incorporated, which is one of the larger S.A. based not for profit (NFP) aged care organisations specialising in Residential Care Facilities, Community Care and Retirement Villages for the elderly.
Prior to 1991 Klaus worked in the corporate sector including manufacturing, banking and superannuation.
He is now working as a non-executive director of HESTA Superannuation Fund, ISPT Super Property Trust, Southern Cross Aged Care SA/NT Inc. and Chair of Masonic Care Tasmania Inc. and Founding Director and CEO of the Commonwealth Association for the Ageing Ltd. In addition, he mentors CEO’s and senior executives across a range of industries.
In 2003 he was appointed by the Federal Treasurer of the Australian Federal Government to the Financial Reporting Council (FRC) as a part time member, a position he held to December 2011. The Council is responsible for the broad oversight of the accounting and auditing standard setting process for the private, public and not for profit sectors within Australia. He was also Chair of the nominations committee for the FRC.
Klaus sat on the state and national aged care industry board for many years and he is a past National President and Chair of ACSA (September 2007 to November 2011) which is the major peak industry organisation for the NFP aged care sector.
Klaus was also for many years on the State and National Boards of a major accounting industry association and was its national president for 3 years.
In the 1980’s Klaus was involved in the Credit Union Industry for nearly 10 years serving as a Director and Chairman of an Adelaide based Credit Union as well as sitting on a number of Industry Boards.
Klaus is an accomplished public speaker and has presented widely across Australia at forums and conferences as a Subject Matter Expert on aged care, superannuation, governance and leadership. Internationally he has presented in Japan, USA, South Africa and Switzerland. Klaus is also proficient in the German Language.
In January 2014 he was awarded an Order of Australia for services to the Aged Care Sector.
Holy Family Services
Alexandra Davis is the Chief Executive Officer of Holy Family Services, a Mission of the Sisters of the Holy Family of Nazareth. Holy Family Service’s ministries include a Residential Aged Care Facility of 146 Beds, 28 Independent Living Units, Long Day Care and Preschool and a Registered Training Organisation (RTO ID 91448). Alexandra has extensive experience in strategic and operational roles in the aged care, design & construction and education industries. She holds a Master of Business Administration, Master of Nursing and a Diploma of Applied Science with a background as a Registered Nurse. She is on the Board of The Cotswolds Retirement Village, the ACSA NSW/ACT Divisional Council and previously their Board.
Presbyterian Aged Care
Paul Sadler has unique range of experience from more than 30 years in aged care and related fields. This includes periods as CEO of a major aged care provider, leader of a not-for-profit aged and community care peak association, manager of ageing policy and disability and community care programs for a state government, and social worker with older people, people with disabilities and their carers.
Paul is currently CEO of Presbyterian Aged Care NSW & ACT. Presbyterian Aged Care serves around 2,000 older people through residential aged care, community care and retirement housing across metropolitan and regional areas of NSW and ACT.
Paul is immediate past National Chairperson of Aged & Community Services Australia and Chair of ACSA’s NSW/ACT Divisional Council, and a member of a number of other industry and university boards. He also holds government appointments, such as membership of the Australian Government’s Aged Care Quality Advisory Council.
Paul has academic qualifications in social work, government and public administration and biblical studies. He is a Fellow of the Australian Association of Gerontology.
Ms Kasy Chambers, (BA (Hons); MBA, Grad Dip Ethics, GAICD) is the Executive Director of Anglicare Australia. Anglicare Australia is a network of 40 agencies, more than 20,000 staff and volunteers, working with over 900,000 clients annually across Australia.
This includes 10 agencies operating aged care services for 63,000 people across home care, residential care, retirement villages and Independent Living Units. Several of these services are specialist homeless aged care services.
Ms Chambers is an accomplished CEO with extensive national experience in the community sector and government. She brings experience in policy, advocacy, government relations, service provision, community development, and corporate governance.
Kasy is currently undertaking a PhD on the effects of marketised service delivery.
Aged & Community Services Australia & Kalyra Communities, James Brown Memorial Trust
Sara is CEO of Kalyra Communities, the James Brown Memorial Trust and national Chair Aged and Community Services Australia. In an exciting first she is currently overseeing the co-location of a Montessori Middle School within an Aged Care facility redevelopment at Kalyra Woodcroft Aged Care in South Australia. A returned servicewoman, her military and overseas experiences cause her to highly value governance ensuring a good and stable society. As a result she has actively contributed to a wide range of Boards and Advisory Committees over her career. Sara’s health and business qualifications coupled with her humanitarian view and experience leads to her focus on improving the systems, structures and services for older people ensuring wellbeing and quality of life for all of us with the good fortune to be living longer.
Healthscope & Opal Aged Care
Victoria joined Healthscope in October 2018.
Building on a career as a cardiothoracic surgeon, Victoria has now combined her clinical knowledge with an executive career. With over 25 years’ experience across both the private and public sectors of healthcare, Victoria brings both the macroscopic and microscopic views of health to the Chief Medical Officer role.
Victoria’s role spans clinical strategy, clinical governance and risk management, as well as medical affairs, and the medico-legal portfolio. Victoria also serves on a number of government and industry bodies, including the Private Hospital Sector Committee of the Australian Commission on Quality and Safety in Health care.
Prior to commencing at Healthscope, Victoria was the national Chief Medical Officer and Group General Manager of Clinical Governance for St Vincent’s Health Australia and previously, was the Director Medical Governance at Melbourne health, combining this with an active clinical role.
Australian Digital Health Agency
Professor Makeham leads the development of initiatives to ensure that digital health technology in Australia is designed, built and evaluated in close collaboration with the research community, so that the foundations of digital health in Australia incorporate the best available evidence and are maintained on the cutting edge of discovery in Australia and internationally. She is a member of the Australian Digital Health Agency’s executive leadership team, providing advice on patient safety, clinical governance, risk management, digital health and safety research, and the delivery of primary care services.
A leading patient safety advocate and researcher in digital health and safety in Primary Care, Professor Makeham has been involved with numerous national and international research collaborations in these areas. Before joining the Agency, she led the Primary Care Digital Health and Safety research stream at the Australian Institute of Health Innovation at Macquarie University, and is a member of the WHO Safer Primary Care working group.
As an expert member of the Clinical Safety Oversight Committee for the My Health Record system and the Clinical Governance Advisory Group for the Commonwealth Department of Health, she has been involved with the clinical governance and safety oversight of the My Health Record system since it commenced operation. She has also been a Patient Safety Adviser for the Australian Commission for Safety and Quality in Healthcare for a number of years.
Professor Makeham is a general practitioner and practices in Sydney. She has had a long association with her professional college and numerous Primary Care representative and educational organisations, and was appointed as a member of the Clinical Advisory Council for the Sydney North Health Network (PHN) in 2015. She has a background and ongoing interest in medical education, having formerly been the Course Coordinator for the medical program at UNSW in Primary Care, and was appointed to the Australian Medical Council’s Board of Examiners as Chair of the Population Health and Ethics group. She is a Fellow of the Royal Australian College of General Practitioners (RACGP), and was awarded the College Medal. She was a former board director of the RACGP and is currently a member of their Representative Expert Committee for eHealth and Practice Systems. She regularly acts as an examiner for the RACGP Fellowship examinations and UNSW final year medical student examinations. She has also held numerous appointments in a philanthropic and honorary capacity, providing support to a number of not-for-profit health organisations. These currently include the Medical Advisory Committee for Family Planning NSW, and she is a board member and the Chair of the Research Subcommittee for the Alport Foundation of Australia, a charitable foundation supporting genetic renal research.
She has a Bachelor of Medicine (Honours), a Masters of Public Health (Honours) and a PhD in Patient Safety from the University of Sydney.