De Nederlandsche Bank
Wijnand is heading the Governance, Behaviour and Culture department of De Nederlandsche Bank. Since its inception in 2010, he has been responsible for the national and international development of an innovative type of supervision that focuses on leadership styles, group dynamics and the quality of decision making by companies. Together with a multidisciplinary team of organizational psychologists and governance experts, he is responsible for conducting numerous examinations into the effects of behaviour all patterns for the performance of Dutch financial institutions. Personally, he takes great interest in analyzing human behaviour within the context of board decision-making processes and he is convinced that a closer focus on human behaviour with organizations and their boards, will contribute to their sustainable (financial) performance. He has published various (scientific) articles about these topics and provides training to internal and external supervisors on how to integrate behaviour and culture in their work. In addition to his position with DNB, he carried out an examination on behalf of the Health and Youth Care Inspectorate into the organizational culture of a large hospital in the Netherlands in 2016. Prior to his current role, Wijnand held various management positions at De Nederlandsche Bank and before joining the Dutch Central Bank he has been working as a corporate finance consultant and attorney-at-law. Together with his wife and three children he lives in the coastal village of Bergen, just north of Amsterdam.
The Banking and Finance Oath
Dr Laker was Chairman of the Australian Prudential Regulation Authority (APRA) over an 11–year period to 30 June 2014. As Chairman, Dr Laker was APRA’s representative on the Payments System Board of the Reserve Bank of Australia (RBA), the Council of Financial Regulators, the Trans-Tasman Council on Banking Supervision and the Basel Committee on Banking Supervision. He was also a founding director of the Centre for International Finance and Regulation. An economist by training, Dr Laker had an extensive career in the RBA prior to his appointment to APRA. He has also worked for the Commonwealth Treasury and the International Monetary Fund.
Currently, Dr Laker is a member of the Council of the University of Technology Sydney and of the External Advisory Panel of the Australian Securities and Investments Commission (ASIC). He is Chairman of the Board of the Banking and Finance Oath and a director of Cancer Council NSW. He is also lecturing at the University of Sydney and undertaking advisory work for the International Monetary Fund and the Basel Committee.
Dr Laker was appointed an Officer of the Order of Australia in 2008 for his services to financial regulation.
The Ethics Centre
Cris Parker is a leader in the banking and finance sector and the driving force behind two of Australia’s most profound initiatives working to bring ethics into everyday professional life. She runs The Ethics Alliance, a community of organisations of every size, type, and sector that are connected through The Ethics Centre to collaboratively shape the future of business with ethics. Cris is a director of The Banking & Finance Oath, a program she headed to foster ethical conduct among financial services professionals through support and a pledge of integrity. Cris draws on her psychology degree and her experience as both an actor and producer in establishing a Manhattan theatre company, casting agency, and production studio to include story-telling and a deep appreciation of human behaviour to her work.
Bank of England
Orlando is a technical specialist at the Prudential Regulation Authority of the Bank of England (PRA). His main areas of expertise are corporate governance, fitness and propriety, remuneration and outsourcing. Orlando jointed the predecessor to the PRA, the Financial Services Authority in 2011. Since 2013, he has played a leading role in the development and implementation of the PRA’s policy on the Senior Managers and Certification Regime (SM&CR), a new regulatory framework to strengthen individual accountability and improve corporate governance in UK financial services firms. He has also been involved in the development of a range of European and international regulatory initiatives on corporate governance, including a number of European Banking Authority (EBA) guidelines and the Financial Stability Board’s recent toolkit on the use of governance frameworks to address misconduct risk. Orlando has a Master of Laws in international law from the University of Nottingham.
London School of Economics and Political Science
Dr Emma Soane is an Assistant Professor of Management at the London School of Economics and Political Science. Emma specialises in researching and teaching personality, leadership, decision making and organisational risk. Having spent three years as programme director for the MSc Management and five years as academic director for the CEMS MSc International Management, Emma is focusing on a new research programme that examines how individual, group and organisational contexts influence decision processes and organisational risk exposure. Emma builds on more than 20 years’ experience of research in a wide range of public and private sector organisations to develop theoretical and practical applications. Emma also teaches organisational behaviour and leadership on the Global MSc Management, the Executive Global MSc Management, and LSE custom programmes. Prior to joining LSE, Emma worked at Kingston Business School, London Business School and several NHS trusts. She holds a BSc in psychology from the University of Leicester, and an MSc (occupational psychology) and a PhD (psychology) from the University of Sheffield. She is a Chartered Psychologist and a Chartered Scientist.
Stacey Scott is a business transformation executive with over 20 years’ experience in helping companies drive and implement complex transformation initiatives both locally and internationally, in a consulting and corporate capacity. Stacey’s cross industry experience covers Financial Services, Telecommunications, FMCG, Manufacturing and Public Sector. Stacey is passionate about evolving thinking around business transformation which led to her involvement as both a lecturer and tutor for the AGSM. Stacey has held a number of key roles within Westpac, including Head of Change Release Management, and more recently BEAR Program Director.
Alison Telfer, Managing Director is General Counsel and Head of Compliance for BlackRock Australasia. Alison is also a member of the BlackRock Australian board and executive committee. Alison holds seats on the strategy, product development, funds oversight and risk and controls committees. Alison is the executive sponsor for the Australian branch of BlackRock’s Womens’ Initiative and philanthropic committee.
Prior to joining BlackRock in 2013, Ms Telfer held various senior positions over more than 9 years with Challenger Financial Services, initially in the position of senior legal counsel and later as Director, Specialised Product. In this latter role Ms Telfer was responsible for co-investment for the annuity balance sheet across equities, fixed income, infrastructure and real estate. Prior to joining Challenger Financial Services, Ms Telfer held the position of Senior Associate with Blake Dawson Waldron and prior to that, Mallesons Stephen Jaques specialising in asset management, tax and intellectual property law.
Ms Telfer holds a BA (communications)/LLB from Macquarie University and is admitted to practice as a solicitor in NSW.
Kiel Advisory Group
Elizabeth is an international expert on the topic of risk culture. She combines a background in Organisational Psychology with extensive Internal Audit experience, and has established several Internal Audit teams to lead dedicated risk culture audit programs. With insight from 30 deep dive risk culture reviews in financial institutions across Asia-Pacific, Europe and the Americas, she also brings experience on cultural diagnosis and change design from 15 years as an advisor (with McKinsey & Company, and independently) to clients across a range of sectors. Most recently she was a Special Adviser at the Australian Prudential Regulatory Authority where she led the Leadership and Culture workstream on the Prudential Inquiry into conduct at the Commonwealth Bank of Australia, and the development of APRA’s methodology for conducting prudential reviews of risk culture. Elizabeth is now the Managing Director of Kiel Advisory Group, where she conducts independent reviews of risk culture, and assists financial institutions and regulators to build internal capability in evidence-based assessment and cultural change. Elizabeth holds a Master of Psychology (Organizational) and a Bachelor of Science (Psychology)(Hons).
Based in Melbourne, Justin has worked at ANZ for five years and focuses on Culture and Conduct. Justin has a specific interest in providing a “three dimensional” view of the risk and control environment by assessing both key control investment and the behavioral risk environment (“Risk Culture”) when providing assurance over key risks to which business units are exposed.
Justin led ANZ Internal Audit’s ‘third line of defense’ assurance framework for Risk Culture. The framework involves assessing Risk Culture as part of all business unit audits to ensure that: Internal Audit can support business unit leaders’ understanding of the Risk Culture within their business units; and objectively conclude where culture is a root cause of control issues identified as part of the controls testing aspect of the audit. The approach developed involves Internal Audit working closely with Enterprise Compliance and Group Human Resources.
Justin is a Chartered Accountant by profession and has also completed his Graduate Diploma in Applied Finance and Investment from the Financial Services Institute of Australasia. On a personal note, Justin is married with two children. Justin loves to travel and experience different cultures across the globe.
Australian Securities Exchange
Monika is a senior executive with over 20 years of risk/compliance, advisory and corporate governance experience within commercial entities in the finance/banking, funds management, entertainment and regulatory industries. She is currently General Manager, Internal Audit at ASX, where she is responsible for the development and implementation of the internal audit strategy across ASX’s operations. Prior to her time at ASX she was Group Manager, Internal Audit at The Star Entertainment Group, and before that she was at AMP Capital first heading their Internal Audit function, and then their Risk and Compliance department. She has also worked at KPMG’s IT Advisory division focusing on financial services clients.
Based in Melbourne, Vicki joined ANZ in 2018 as a Senior Manager, Culture, conducting culture reviews across the bank and working with leadership teams to leverage culture strengths and shift culture to support ANZ’s purpose.
As an Organisational Psychologist, Vicki has a breadth of experience embedding organisational development programs that positively impact organisational culture in a broad range of industries, including not-for-profit, government and FMCG.
Guy has over 25 years working in IT and Technology across the Telecommunications, Finance, Pharmaceutical and Software industries. He has managed risk, compliance, audit and technical delivery teams during this time.
Guy has been thinking of better ways for Atlassian to manage IT Risk and Compliance since Sept 2013. Altassian is an Australian company started 15 years ago that builds software to help teams work better together—products include Jira, Confluence, Bitbucket, Bamboo, Stride and HipChat.
Kevin joined Lendlease in 2004 and was appointed to his current role of Group Head of Risk and Insurance in March 2014. Prior to his current appointment, Kevin spent 6 years as the Head of Risk and Compliance for the Retail and Communities Business with Lendlease in Australia, followed by the Head of Risk and Compliance for the Asia Region of Lendlease – a role which Kevin held from 2010 to March 2014.
Kevin joined Lendlease after a number of years practising as a Corporate Finance Lawyer with a top tier international law firm in London acting on a variety of high profile international market leading transactions. Kevin is the President of the Australasian Chapter of the Risk and Insurance Management Society (RIMS), and sits on the Board of a number of Captives. In addition, Kevin is a sitting member on the Global Advisory Board for three of the largest global insurers and risk management organisations.
Kevin holds a Bachelor of Laws (Honours), a Diploma of Legal Practice and a Masters in Law and Arbitration.
Rhizome Advisory Group
Fahmi was APRA’s Head of Governance, Culture & Remuneration until November 2017. He was responsible for establishing this unit in 2015 and leading the development of APRA’s thinking, supervisory practices and industry engagement on these interrelated topics.
Fahmi’s career at APRA spanned 17 years. He was responsible for leading teams that supervised entities across banking, general insurance, life insurance and superannuation. Between 2012 and 2014, Fahmi led the policy development team that created APRA’s risk management prudential standard CPS 220, as well as APRA’s conglomerate supervision framework. Fahmi was also a member of the Financial Stability Board’s Working Group on Governance Frameworks and has assisted the International Monetary Fund as a Technical Expert on conglomerate supervision.
De Nederlandsche Bank
Melanie joined DNB and the expert centre that supervises behaviour and culture in 2011 and has been involved with supervision of behaviour and
culture in the financial sector since the early start. She has a background in Business Administration and is specialized in the area of Change Management and Human Resource Management. Melanie is finishing her PhD thesis studying the effect of internal and external supervision on decision making behaviour, in association with the University of Groningen. Both in her work as Examining Officer of Behaviour and Culture and in her PhD research the driving question is: how do structural elements and behavioural processes in organizations interact and influence behaviour? Her aim is to translate scientific insights to supervisory practice to improve its effectiveness.
Australian Finance Industry Association
Karl Turner is a highly experienced, energetic leader and valued business advisor with over 20 years in senior executive roles in financial services – including as a Group Chief Risk Officer for an ASX listed business.
He has extensive experience in risk management (conduct, credit, operational, compliance, and market), leadership, strategic thinking, innovation and product development, and delivers significant customer, business and employee benefits for major companies both internationally and within Australia.
Within AFIA, he is accountable for:
• Representing the views of its diverse financial services membership base (comprising consumer, commercial and wholesale financiers, ASX-listed companies, customer owned and regional banks, credit card providers, captive and other equipment financiers, fleet lessors, rental operators and fintech firms) and driving change with key stakeholders – be they Local or Federal Government, domestic and international Regulators
As a financier, he has had extremely broad exposure to businesses, industries and issues of all sizes and in all sectors including helping two of the largest financial institutions in Australia improve their product governance and distribution strategies and in so doing, help to define, develop and implement their conduct risk frameworks.
Karl is a Fellow of the Institute of Chartered Accountants of England and Wales, a Graduate of the Australian Institute of Company Directors and holds a Bachelor of Science (Hons) from Manchester University in the UK and a Masters of Management from Macquarie University in Australia.
Velldan Pty Ltd
Vaughn Richtor is the former CEO of ING DIRECT Australia and CEO Challenger and Growth Countries – Asia, ING Group. Vaughn joined ING in London in 1991 and was Deputy General Manager UK and Ireland, establishing the ING Dublin branch.
Vaughn was then assigned to start banking operations in Australia in 1995, which ultimately became ING DIRECT. He held this role until January 2006, helping to establish the brand and building a profitable business. Vaughn was then appointed CEO and MD of ING Vysya Bank in India where he spent over three years on the successful turnaround of a loss making bank. He then worked as CEO – Banking Asia, covering Retail Banking and Commercial activities in the region for three years, before returning to Australia in 2012. Vaughn retired from his roles as CEO of ING Retail Banking Asia and CEO ING Direct Australia in June 2016.
Vaughn is currently Chairman of Ratesetter Australia and a Non-Executive Director of TMB Bank in Thailand. He also advises on financial services and banking. He is an advisor to Rhizome and Spriggy (a Fintech company providing childrens e-pocket money). Vaughn was previously a Board member of ING Vysya Bank in India from 2009 until its merger with Kotak Mahindra Bank in 2015, and Board Member of Kookmin Group in Korea from 2010 to 2012. He was named Australian Financial Services Executive of the Year in 2015. Vaughn writes and speaks extensively on Leadership, Corporate Culture, Customer Centricity and Digital banking, and provides mentoring to senior leaders in Australia.
Stephen has over 15 years of experience working with both public and private sector organizations to provide solutions for their email, file, and document management/archiving challenges. He joined Nuix in 2008 and has helped numerous financial institutions to develop, design, and implement solutions to meet both their storage and regulatory requirements.
Stephen is responsible for leading the evolution of Nuix’s software and driving Nuix’s technology vision into new markets. He is a frequent speaker in the legal, IT, and information governance communities regarding best practice strategies for tackling organizations’ most difficult unstructured data and making the impossible, possible.