Improve your student experience & explore:
Deputy Vice Chancellor & Head of:
Attend to learn:
- Strategically plan a personalised student experience
- Design tools to measure impact
- Link student requirements to the learning environment
- Embed a customer centric culture
Professor Bob Allison has been Vice-Chancellor and President of Loughborough University since 2012. The Vice-Chancellor is the principal academic and administrative officer of the University. He leads an institution of over 20,000 people and a £300 million turnover on two campuses: Loughborough University in the East Midlands and Loughborough University London on the Queen Elizabeth Olympic Park.
Previously he was Pro-Vice-Chancellor for Research and Deputy Vice-Chancellor at Sussex University. Earlier in his career Bob held a chair in Geography at Durham University, where he was also a Head of Department and Dean.
Professor Allison has contributed to a number of organisations including the Natural Environment Research Council, Higher Education Funding Council for England, the Department for Business Innovation and Skills and Universities UK. Bob is currently President of UNITECH International, a network of leading European universities and multinational companies with a particular focus on technology & engineering. He is also on the Board of the Leicester and Leicestershire Enterprise Partnership. Professor Allison has been a Fellow of the Royal Geographical Society since 1990, serving on many committees and being elected Honorary Secretary from 1997 to 2000. He has also been Chair of the British Society for Geomorphology.
Bob has published extensively on slopes and slope processes and other aspects of geomorphology. He is the recipient of a number of honours and awards for his research and teaching including the Cuthbert Peek Award from the Royal Geographical Society, Charles Lyell Award from the British Association for the Advancement of Science and the Jan De Ploey Prize from the Katholieke Universiteit Leuven.
Locally Bob is Vice-President of Leicestershire Scouts, President of Charnwood Athletics and an Honorary Canon Professor of Leicester Cathedral.
Queensland Tertiary Admissions Centre
QTAC’s role is to provide and operate a centralised tertiary application system for prospective university and TAFE applicants for admission to the majority of undergraduate courses offered by the publicly funded universities in Queensland, some courses at universities in Northern New South Wales and TAFE Queensland.
John has been CEO of QTAC since 2011. He was previously Assistant Vice-Chancellor (Finance, Information Technology, Strategy and Commercial) for Massey University. He has held several CFO roles during his career.
John holds a PhD from Monash University, is a Member of the Australian Institute of Company Directors and in 2016 achieved 25 years of membership as a Chartered Accountant.
Linda Crane, Ph.D, is the Deputy Dean in the Faculty of Health Sciences and Medicine at Bond University . She has more than 15 years experience in learning and teaching and curriculum development in general science and health professional disciplines. She has been involved in developing and revising courses across a range of disciplines (including biomedical sciences, medicine, physiotherapy, nutrition, sport and exercise science and occupational therapy), developing academic staff support initiatives and research in biomedical science and learning and teaching. Since 2013, Linda has led two multi-institution projects funded by the Australian Government Department of Education – strategic priority projects on graduate employability and postgraduate student experience.
Platinum Sponsor: Adobe
Adobe is changing the world through digital experiences and with its integrated platform of cloud-based solutions, Adobe enables higher education institutions to deliver standout digital experiences that drive academic and administrative excellence. Create rich interactive content for web, mobile, video, print and more with Adobe Creative Cloud. Streamline document workflows and business processes with Adobe Document Cloud. Measure and refine content for maximum impact with Adobe Marketing Cloud.
By giving students, faculty and staff everything they need to make, manage and optimize digital content, they can improve recruiting, engage students in learning, empower students to succeed in the innovation economy and achieve operational efficiency and financial health.
Hobsons is the world leader in international student enrollment and success, transforming the sector by leveraging our global reach. We create deep and evolving partnerships with our clients, and empower our people by using data science and knowledge, to design and deliver world-class international strategies.
Completing the student experience with after-hours study support
With YourTutor, 84% of students are more satisfied with the support services offered by their University.
In today’s service landscape, customers have higher expectations – and less patience. In education, students expect the availability of study support on their schedule – any time of day or night. YourTutor complements your existing study support services with after-hours support that is personalised, online and on demand.
YourTutor can help you engage with more students every day. Whether distance or on campus, students get the study help they need right when they need it – even late at night or on weekends.
To date, YourTutor partners with over one third of Australian Universities to enhance the student experience. With 13 years of data-driven provisioning, an exclusive, stringently managed network of expert tutors, and a quarter of a million tutorials delivered annually, YourTutor has been trusted by educators for over a decade to increase student satisfaction by turning moments of frustration into confidence and study success.
Provide the support your students expect, with YourTutor. Get more information at yourtutor.edu.au/experience2017
“Thank you for being encouraging. I appreciate that you point out the good as well as what needs improvement. I’ve been telling people about this wonderful service. I believe your feedback is the reason I didn’t quit my course at census date.”
– Lee, Bachelor of Education student
Strativity is a multi-disciplinary consulting firm that helps organisations transform their customer experience and employee engagement.
Our work drives…
- Greater customer satisfaction
- Greater employee retention
- More profitable relationships
- Widest services offering in the market
- Extensive education sector experience
- Integrated methodology – Diagnostics to employees performance journey
- Proven track record with leading brands
- Measured results
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
With over twenty years experience in working with educational and research institutions, ECLEVA is uniquely qualified to provide insights, guidance and implementation services to ensure that your existing and new business solutions enable your institution’s strategic and operational goals.
ECLEVA provides consulting, technology solutions and support services to institutions. ECLEVA also has a suite of pre-configured end to end solutions called EduRe that enable institutions to manage all the phases of their student and commercial lifecycles. EduRe can be easily customised to the individual needs of the institution. It delivers an improved student experience and assists institutions in developing alternate funding sources, while providing fast time to value, flexibility and seamless integration with SMS and ERP systems.
For more information refer to our website http://education.ecleva.com/
What People Are Saying
“This conference provided a unique insight into the key
challenges facing Australian Universities. With presenters
taking attendees through their successes along with the
challenges and the reality of what didn’t work. Everyone took
something away from this”Angeline Medland, Coordinator - USC Gympie, University of the Sunshine Coast, Enhancing Student Experience, 2016 Conference
Date: 28 Mar 2017 By: Teresa FinlaysonOur CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …
Date: 18 May 2016 By: Patricia Rocha and Pippa MorrisThe VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …
Date: 5 Apr 2016 By: Liz SmithAustralian universities are experiencing unprecedented growth in distance education. By the end of 2013, more than 200,000 students were studying in external mode, representing more than 14% of higher education enrolments. Given the large numbers of students choosing to study via distance, or online, what are – or should – universities be doing differently to …
Date: 24 Mar 2016 By: Barbara MillerThere is a long standing disagreement between some staff within our University as to whether students should be considered customers. Technically they pay for a product (course/program) and have certain expectations regarding delivery/performance of that product including the “after sales service”. At the same time, they aren’t guaranteed a result for that product unless they …