Journey to achieving a holistic student experience
Conference Date
5th & 6th April 2017
Victoria University City Convention Centre
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Tel: 1300 316 882
From outside Australia please call
Tel: +61 (2) 9239 5700


Gain a competitive advantage by achieving a student first approach
Digital disruption, government policy and globalisation are forcing the Higher Education sector to evolve. Institutions are under pressure to meet student expectations and cater to their requirements to secure a competitive advantage in the market. The 2nd Annual Enhancing Student Experience Conference returns with a greater focus on customer experience. The event will go through the key procedures to provide students with a holistic journey from admissions through to graduation.

Improve your student experience & explore:
  • Case studies from international and national leading institutions
  • A panel discussion from students sharing challenges throughout their experience
  • Strategies applied by key players in the private sector
  • Lessons learned from case studies presented at the 1st Annual conference
  • A site tour and practical workshop offering an insight to achieve a customer centric model and space

  • Who will attend?

    Deputy Vice Chancellor & Head of:

  • Student Services
  • Academic Services
  • Learning and Teaching
  • Information Services
  • Learning Environments
  • Marketing and Student Engagement
  • Attend to learn:

    • Strategically plan a personalised student experience
    • Design tools to measure impact
    • Link student requirements to the learning environment
    • Embed a customer centric culture
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    Key Speakers

    Robert GS Criterion
    Professor Robert Allison
    Vice-Chancellor & President
    Loughborough University
    John GS Criterion
    John Griffiths
    Chief Executive Officer
    Queensland Tertiary Admissions Centre
    Teresa GS Criterion
    Teresa Finlayson
    Director Strategic Enablement
    Monash University
    Associate Professor Linda Crane
    Deputy Dean
    Bond University


    What People Are Saying

    • “This conference provided a unique insight into the key
      challenges facing Australian Universities. With presenters
      taking attendees through their successes along with the
      challenges and the reality of what didn’t work. Everyone took
      something away from this”

      Angeline Medland, Coordinator - USC Gympie, University of the Sunshine Coast, Enhancing Student Experience, 2016 Conference


    Endorsers & Media Partners