Conference Date
25th & 26th November 2019
Location
Sydney
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Agenda

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Day 1 - Monday 25th November, 2019

8:30
Registration, coffee & networking
9:00
Opening remarks and setting the scene
9:20
Connecting CX and EX – all customer experiences begin with the employee experience
  • Why do experiences matter? The impact of EX on culture and strategy
  • What is EX & how does it drive business performance?
  • How to build organisational capacity to enhance inclusion, wellbeing, innovation and creativity
  • Understanding the why – what is your organisational vision and purpose
  • Identifying the skills and resources to use to be a great EX
10:30
Morning tea & networking
11:00
Exploring EX strategy frameworks
  • How do we create the conditions for people to thrive, connect, create and grow?
  • Understanding the role of leadership in the EX journey
  • Assessing your current performance through an EX maturity model
  • Applying human centred design principles and systems thinking model
  • Case studies of EX frameworks
12:00
PANEL DISCUSSION: Recognising the impact of EX innovation & the future of work
  • What are the technical and soft skills needed for the future?
  • What does the workforce of the future look like?
  • How can we learn from others?
Lawrence Mitchell
Chief Customer Officer
Sumo Salad
Louise Watts
Founder
Transition Hub
1:00
Networking lunch
2:00
Technology Spotlight Session: How can technology be used to enhance the employee experience?
  • Learning platforms
  • Communication and collaboration platforms
  • What other opportunities can we leverage through technology?
3:00
Afternoon tea & networking
3:15
Understanding the role of data & analytics
  • Exploring the role of data as an enabler and how it can inform design
  • How to use data to create personalised experiences
  • Identifying measures and success factors for EX including eNPS
  • How to measure employee engagement and realising the positive benefits of happy employees
4:15
End of day wrap up & closing remarks
  • Learning platforms
  • Communication and collaboration platforms
  • What other opportunities can we leverage through technology
4:30
Close of Day One

Day 2 - Tuesday 26th November, 2019

8:30
Welcome, coffee & networking
9:00
Opening remarks
9:10
How to start & what to prioritise: Where should you focus your investment?
  • Developing an EX strategy and program of work
  • EX impact model for prioritisation
  • How to audit current EX touchpoints for challenges and opportunities including:
    – Cultural entropy – identifying energy vampires and non-value adding behaviours
    – How to think like a start up – bringing innovation into the strategy
    – How to reduce toxic friction in day to day EX
10:30
Morning tea & networking
11:00
EX Design Workshop Part One: Introduction to inclusive human centred design
  • How to use inclusive design methodologies
  • The role of prototyping
  • Thinking creatively about designing human experiences
Ben Reid
Chief Product Officer
Fusion Labs
12:00
Networking lunch
1:00
EX Design Workshop Part Two: Signature experience design throughout the employee lifecycle
  • Embedding EX in onboarding, talent engagement, retention and referrals
  • EVP and talent attraction – designing a differentiated EVP
  • Exiting the organisation and how to create brand advocates through outplacement
2:30
Afternoon tea & networking
2:45
Building & implementing your EX strategy
  • Creating a business case – speak the language of the C-Suite
  • Determining the impact of EX on productivity, NPS, growth and profit, and retention
  • Understanding different change and transition models
  • Engaging others in the development and implementation of an EX strategy
    – Identifying champions and influencers
    – Using design thinking
    – The role of internal communications
4:15
End of day wrap up
  • Recognise key learnings from the day
  • Share any lightbulb moments
  • What’s next for this group?
4:30
Closing remarks & end of Masterclass
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Key Speakers

Sean Hall
Former Head of Employee Experience, Founder, Speaker
Telstra, Energx, TEDx
Louise Watts
Founder
Transition Hub
Lawrence Mitchell
Chief Customer Officer
Sumo Salad
Ben Reid
Chief Product Officer
Fusion Labs