Digital Transformation Agency
Alana has worked at the DTA since May 2018. She joined the DTA to take carriage of the Digital Service Standard——the Australian Government’s policy on the design and redesign of all public-facing government services—and to support the development of the Government’s Digital Transformation Strategy, launched in November 2018. In August, Alana took responsibility for the future of myGov – a program of work to reimagine myGov to better meet the needs of people into the future.
Before joining the DTA, Alana worked for the Boston Consulting Group in its Digital Government practice. At BCG, she spent most of her time supporting governments in Australia, and internationally, on digital strategy and transformation, agile at scale, welfare reform and citizen experience. Alana was part of the team that ran the inaugural BCG GovCX Awards.
Alana has worked for almost a decade in a range of Australian government agencies, on topics as diverse as Indigenous Affairs, workforce performance, innovation and legislative reform. She has two agency Australia Day Awards, and the workforce productivity and performance smartphone app her and her team developed in 2016, called Ripple, won a gold at the Good Design Awards in 2018.
Australian Federal Police
Offering 30+ years’ experience in both the Business & IT domains across a broad range of market sectors in Australia and abroad.
Founded 2 Lean start-up businesses and grown them into saleable assets. Although small enterprises the experience of growing a company from the ground up has been invaluable throughout my career. I continued to use the Executive Leadership platform to drive real business change and turn-around stakeholder trust by turning challenges into opportunities.
Delivering complex transformation in a lean and agile way, I aim to create high-performing teams by continuously challenging “we’ve-always-done-that’ thinking and encouraging participation to drive change from within.
Centre of Registrars and Information Systems (RIK) Estonian Government
Ingmar has a Masters degree in Tallinn University of Technology – Business Information Technology on the use of electronic signatures in eGovernment.
In 2002, Ingmar joined the technology competence centre of Ministry of Justice (Centre of Registers) as a specialist in land register management division. During the years Ingmar has had many titles in this institution. To name few: project manager, head of the land register division. Electronic land register implementation, data quality management and integration with E-notary was Ingmar’s main task. The main responsibility has been in relation to court registers process and E-notary development and innovation.
Today Ingmar is responsible for the maintenance and development of land register information system in Estonia. In addition, he is leading the maintenance teams of all court legal registers like Business register, Ships register and e- conveyancing system E-notary.
Moreover, the passion of Ingmar has always been international cooperation activities like ELRA, EBR, EULIS and eJustice.
Jordan is Deputy Chief Digital Officer at the Australian Trade and Investment Commission (Austrade), helping the agency transform into a digital trade and investment organisation. Jordan was a founding member of the Government Digital Service and the Digital Transformation Office, teams leading the digital transformation of government in the United Kingdom and Australia. Jordan was previously the Head of Web Technology for the UK’s Department for International Trade, leading the technology approach for new trade services required for EU Exit. Jordan has also served as an advisor to former European Commission vice-president Neelie Kroes, and was listed on Forbes 30 Under 30 in 2018.
Leanne is the Chief Innovation Officer and Chief Information Officer at AUSTRAC, and leads the Analytics, Innovation, Development, Information and Infrastructure teams. Her remit is to ensure that advanced analytics and customer service capability is in place to enable AUSTRAC to innovate, working closely with industry and partners. She leads advanced innovation for AUSTRAC for both processes and products. She joined AUSTRAC in November 2015 to deliver the Fintel Alliance, a ground breaking public private partnership.
Formerly CIO and Chief Digital Officer at the Office of the Fair Work Ombudsman, she has extensive experience in the private sector in financial services, property and legal information and services. She has delivered transformation across both private and public sectors in digital services and delivery, governance, ICT, marketing and communications, business processes and web science.
Leanne chaired the Public Sector Best Practices – Regulatory Frameworks and Implementation Committee at the Global Government AI Roundtable Summit in Dubai in 2018. Her team was awarded a 2018 Public Sector Innovation Award for the inaugural ASEAN-Australia Codeathon, Australia’s first ever intelligence codeathon. She is actively engaged in digital literacy initiatives through the Web Science Community and has co-developed a series of education workshops on digital for executives. She speaks frequently on the challenges of understanding digital disruption and how to address it.
Department of Internal Affairs
Glen is the Service Design Lead at the Service Innovation Lab at the Department of Internal Affairs. He is passionate about creating valuable service experiences that makes a difference to New Zealanders. He brings an open and collaborative mindset that explores innovative ways (eg service design, Lean, Agile) to deliver great outcomes for both customers and business.
Mark Staples is a Senior Principal Research Scientist at Data61 (CSIRO). He coordinates much of the blockchain research within Data61, and also carries out research in software architecture and software engineering. He holds a PhD from University of Cambridge, and is a Conjoint Associate Professor in the School of Computer Science and Engineering at UNSW. He is on the Standards Australia committee as part of Australia’s leadership of the international standards for blockchain and DLT.
Allison has been working in the IT industry for more than 20 years and has just recently moved into the commercial arm of ANSTO. She joined ANSTO in 2007 as the Client Services Manager.
Prior to this Allison worked at the Department of Commerce, providing technical, strategic and operational advice to management.
Allison has just spent the last 2 ½ years in the role of Manager, Business & Engagement Services rolling out transformational projects in the areas of ERP, Integration, Shared Services and a site wide Event Management System to enhance digitisation, information flow and business process improvement.
Angela Donohoe is responsible for leading BPAY’s technology function including business focussed strategy, architecture, solutions and operations that enable high quality and innovative technology and payments services.
She was appointed to the new role of Chief Information Officer in October 2016. In this role, Angela has ownership and oversight of technology governance, risk management and information security.
She is a member of BPAY’s executive leadership team, working with the CEO and her senior colleagues to design and deliver services that exceed client expectations and support BPAY in meeting its strategic and financial objectives.
Angela has more than 25 years experience in senior technology leadership roles in financial services and government including Cuscal, Societe Generale and Bank of New York.
Most recently, she was CIO and Director, Information Services for the NSW Office of State Revenue. Angela is a Fellow of CPA Australia and FINSIA and is a director of a not for profit childcare organisation.
Ole Nielsen is Director of Data and Analytics in the Australian Capital Territory (ACT) Government where he has recently established the ACT Centre of Data Excellence, delivered an enterprise grade data analytics platform using a DevOps approach and works with directorates to enable evidence based decision making and better services using diverse sources of data.
Prior to the ACT, Ole was Director for Scientific Computing at Geoscience Australia where he was responsible for a large team of scientific software engineers, developed the agency’s Digital Science Strategy, introduced an agile way of working and built an organisation wide cloud capability. Ole operates in the nexus where people and technology combine to create value.
Public Transport Victoria
Jason has over 10 years of experience in identifying, assessing and delivering talent at executive levels. having done so with some of Australia’s most respected consulting firms, for himself running his own business, as well as partnering closely with organisations to deliver from within.
In 2015, Jason was awarded the prestigious Australian Psychological Society’s national excellence award for leadership development and was a runner-up for the Australian Human Resources Industry award for talent in 2014.
While Jason is an organisational psychologist by profession, he has also operated in the clinical domain as a counselling psychologist, supporting hte community ot overcome mental health challenges while simultaneously focusing on personal growth and fulfilment.
Jason’s purpose is to enable others to deliver more value through creating meaning and fulfilment in their professional and personal lives. Having worked across professional and clinical settings, Jason’s area of expertise span people strategy, leadership development, culture transformation, talent management, capability development, psychometric assessment, and personal transformation.
Public Transport Victoria
Michael is originally from Germany, where he mastered in Applied Mathematics in 1995.
He worked in the IT Corporate world for 23 years in Germany, France, Singapore, US and Australia mainly in Customer Support related roles starting in finance, moving to Supply Chain management across Europe and Asia Pacific, worked in Call Center and Dispatch operations and moved from there to Field Customer Delivery Services completing the Customer Services Value Stream.
About 12 years ago Michael moved into Operational Excellence and Quality related roles across APJ and worked for 8 years in global transformation programs; the most significant was replacing the legacy service workflow tool at Hewlett Packard with SFDC (Salesforce) through a 3-year transformation program.
During this time Michael decided to take his passion in transformation management back to school; he joined the University of Portsmouth and completed his dissertation on “Operational Adoption of Digital Transformation Programs” extending his knowledge through an extensive industry research and was awarded a Masters of Science degree in Strategic Quality Management in July 2018!
To shake things up Michael left the global IT sector in November 2017, completed his dissertation and joined Public Transport Victoria as Business Transformation Manager in February 2018! The transformation objective at PTV is spanning across tool, process and people capabilities to enable a better workplace.
The presentation today will reflect some of results of his dissertation but will also reflect on some influences Michael gained since joining PTV, being more connected with the academical network as well as local thought leaders in this space.
Department of Human Services
Liferay Australia and New Zealand
Adrian Johnson is the General Manager of Liferay Australia and New Zealand. Adrian started his career as an Officer in the Royal Australian Navy and since then has led businesses in Australia, Asia and the United States including Dell, Fuji Xerox and Sun Microsystems. Liferay makes software that helps organisations create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative and secure.
John Kelleher is a Lean Agile coordinator and leader, he has spent the last 5 years building agile teams throughout the Finance, Startup and Government sectors. He has worked in San Francisco with one of the world’s leading Lean Agile consultants and has brought back his knowledge and experiences to help Australian Companies transform how they deliver products and services in a customer centric way. John also has a software engineering background and has lead many different cross functional teams to deliver modern software solutions.
Alyssa Blackburn is the Director of Records & Information Management at AvePoint, where she helps organisations achieve business value from their information and records.
With more than 15 years of experience in the information management industry, Alyssa has worked with both public and private sector organisations to deliver guidance for information management success in the digital age. She is responsible for the development of AvePoint’s information and records management solution, AvePoint Records and Cloud Records, and has been involved with implementing our records management solution with government agencies and commercial clients.
A passionate information management professional, Alyssa is actively involved in the industry and is an in-demand speaker at conferences and industry events worldwide. She frequently contributes to industry publications and recently won the 2016 award article of the year for the RIMPA IQ magazine for her article titled, “Why you need to think differently about information management”.
Aaron Bernays originally started out developing ITSM solutions to support organisational ITIL processes. This then progressed into designing corporate IT management solutions to not only support IT business, but to also drive service quality and staff efficiency with a reduction in risk to the business.
In his current role as a Chief Technologist in APJ, Aaron works closely with clients to design solutions to address business issues, helping customers to perform better and drive true value from their IT investments. This is accomplished by ensuring they undertake a holistic approach to driving business value through the IT4IT reference architecture, underpinned by tools and products to support their desired outcomes.
What really motivates Aaron is working with people to improve service delivery and operational efficiencies. He enjoys taking on problem areas and finding ways to improve service quality and reduce risk. What sets him apart from others is his ability to engage with a business, understand what areas are affecting the quality of service they provide and to define solutions to assist and improve their service delivery.
Aaron’s strengths help organisations to effectively managing their IT investments, reduce their operational budget and improve the quality of services provided to their business customers.
Aaron Bernays is based in Sydney, Australia.
Steven is the founder of GoSource Pty Ltd and has 20 years experience in strategic architecture and IT delivery across both Government and private sectors. He is also advisor to UN, WTO, and WEF on international trade modernisation, data exchange and blockchain. Over the last 5 years with GoSource, Steven has delivered innovative digital transformation projects for a number of government agencies including Home Affairs, Dept of Environment, Dept of Agriculture, the Digital Transformation Agency, Department of Finance, and others. He has shared the pain and the gain with Agencies as they transition from traditional delivery methods to genuinely agile, user centric, devops powered, digital products.
NSW Department of Education
Joachim is a passionate and future focused leader in educational technology transformation! Continually excited by the potential the connected landscape presents to grow, harness, nurture and develop the skills of the leaders of tomorrow. Starting out as a teacher and leader in Schools across New South Wales, Joachim now guides the Technology Utilisation and Innovation Team at the NSW Department of Education. He is driven by looking to industry and innovation to meet the educational technology horizon, with a focus on the selection, testing and wider implementation of innovative technologies in schools across New South Wales. Current projects span Virtual Reality, Telepresence, Robotics and Voice Assistants, all with the aim of securing the future of his customers, the students of NSW Public Schools!