Driving technologies and empowered teams
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12th & 13th February 2019
The Grace Hotel, Sydney
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Patrick Lloyd
Director, Client Account Services Frontline Experience
Australian Taxation Office
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Glenn King
Deputy Secretary Customer, Behavioural Insights and Delivery Unit & NSW Customer Service Commissioner
NSW Department of Premier & Cabinet
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Helen Lever
General Manager, Customer and Corporate
Northern Beaches Council
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Michael Berndt
Chief Customer Experience Officer
eHealth Queensland
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Fiona Keough
Chief Executive Officer
Auscontact Association
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Wendy Beban
Head of Digital and Transformation
Auckland City Council
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Craig Stokes
Director of Digital Services, Innovation and Technology
IP Australia
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Sean Greig
Strativity Group
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Anouche Newman
Chief Executive Officer
Customer Service Institute of Australia
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Sean Hall
Former General Manager, Employee Experience & Founder
Telstra & Energx
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David Joyce‎
Senior Change Management Consultant & Coach
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Shane Douglas
Manager Customer Service
Whitsunday Regional Council
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Antoinette Holt
Corporate Development Manager
City of Canterbury Bankstown
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Jessica Thompson
GM Service
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Joan Feeney
Senior Project Officer
Ability Links NSW
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Vikram Sehgal
VP, Analytics Strategy, APAC
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Shane Hackett
Manager Customer Services
Brisbane City Council
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Stephanie Thum, CCXP
Chief Advisor, Federal Customer Experience (US)
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