Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to conference organisers one week prior to the conference commencing. Please identify yourself to Criterion staff upon arrival to ensure all your needs are met.
When should I pay for the event?
Payment must be received within 7 days of receipt of the invoice. Full payment must be received prior to the conference to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.
How should I pay for the event?
Payment details can be found on each specific event page. Alternatively a credit card authority form will be issued along with your invoice after your registration. To use this method please complete this credit card authority form and fax through to our accounts department on 1300 918 334 or email to firstname.lastname@example.org. Once your credit card is successfully processed your receipt will be emailed to you. N.B. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registrations page of every brochure.
How many delegates can we expect at the conference?
Delegate numbers vary from conference to conference. A delegate list will be on display to assist with networking opportunities. Please speak with Criterion Conference representatives during the course of the conference for further assistance.
Can I request a delegate list?
Due to privacy laws, Criterion Conferences are legally unable to distribute copies of the delegate lists and/or contact details. A list of all attendees will be on display throughout the course of the conference.
How do I get to the venue?
Full venue details are located on individual event website. All conference venues are located close to public transport with car parking available. Contact the conference venue directly for parking prices and any further information.
When will I receive my delegate pack?
Your delegate packs will be distributed at registration upon arrival.
Can I purchase additional copies of the conference materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 316 882 or email email@example.com to place your order prior to the conference.
How can I gain access to the speakers presentations?
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the conference concluding. Please note, presentations are made available subject to the speakers approval. On some occasions a presentation may not be available to download due to speaker privacy requests.
What is the dress code?
Conference dress code is Business casual.
Do all the speakers present live in person?
All speakers at Criterion Conferences present live and in person unless specifically noted on the conference program or circumstances prevent the speaker from appearing live.
Are there Q&A opportunities for Delegates?
At all Criterion Conferences, delegates have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.
Are there opportunities to network with other delegates?
Criterion Conferences provide a number of networking opportunities for all conference attendees. Clearly printed name badges are provide to all attendees at registration, attendees are encourages to wear these for the entirety of the conference to ease networking processes during all session breaks. Attendees are encouraged to bring plenty of business cards.
Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all Criterion conferences. Attendees are advised when additional receptions are scheduled.
What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each conference brochure.
What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another Criterion Conference event. Cancellations must be made in writing to firstname.lastname@example.org . The company regrets that no cancellations will be refunded, course documentation will however be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
Can I send a substitute instead of cancelling?
A substitute delegate is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email email@example.com and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
How do I unsubscribe from promotional emails
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to firstname.lastname@example.org
Qualtrics is a global leader in Experience Management (XM) and delivers digital feedback mechanisms to aid research and facilitate continuous improvement.
Used by dozens of Australian Government agencies including the Department of Health, Australian Tax Office and Department Immigration, Qualtrics equips Government agencies with a secure, fast and easy-to-use technology that can perform every kind of research. We will help you:
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To learn more about Qualtrics, please visit https://www.qualtrics.com/au/government/
Strativity Group is a global customer experience consultancy that has undertaken a significant volume of work in Australia’s Aged Care Sector and the broader health segment.
Our expertise is in strategy, experience design and cultural transformation.
Strativity works with clients to:
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Strativity helps our clients answer the following questions:
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- How do we infuse the customer perspective into our business to drive real change?
- How do we capture the economic value of our customer experience strategy?
Endorsers & Media Partners
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
CX Group Australia provide a range of products and services for the Australian CX industry, and for businesses looking for resources, support and services to improve their Customer Experience and Contact Centre channel. Our websites include CX Central (articles, glossary, business directory, calculators and more) CX Skills (training solutions), CX Consult (consulting solutions), CX Connect (smart sourcing for businesses) and FlexibleJobs.com.au.
Who are we? We’re CareerSpot, and we are carving out a reputation as the best place to list and access the latest jobs, news and events for your industry.
We are all about delivering quality digital content – news, jobs, conferences, events and education opportunities – broken down by industry.
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Our ethos is to provide quality content, exceptional customer service and systems to both our advertisers and subscribers.
We are a custom-built loading and delivery system, designed to constantly expand and evolve in order to provide exactly the information and display options our clients need.
Visit our home portal at www.careerspot.com.au or contact the friendly CareerSpot team on 1300 54 44 77 or via email on email@example.com
Matchboard simplifies the way companies find new suppliers, and suppliers find new clients. Under the mantra, “Smart sourcing for sales, service and back office”, we match the market for hundreds of products and services which help you acquire or service customers. No matter how you interact with your customers – through call centres, the web, apps, social media or in person – Matchboard finds you the best solutions for your needs, using our powerful matching technology.