Australian Digital Health Agency
Garth has worked for almost two decades in public sector management, primarily Information Technology roles. He moved to Medicare Australia in 2007 to deliver the Healthcare Identifier system which was the start of his journey in Digital Health one which has remained a constant link in his roles since then. Garth has also managed the Department of Human Services (DHS) Data Warehouse and was the strategic and operation manager for Health identity services whilst at DHS. Garth draws together his broad technical delivery and operation experience in his current role as General Manager of the Technology Delivery and Projects Branch at the Australia Digital Health Agency. Garth and his team are responsible for the My Health Record, National Authentication service for Health, Healthcare Identifier and Clinical Information products. Garth and his team are actively driving the future agenda of Digital Health to support a Healthier Australia.
New Zealand Department of Internal
Glen is the Service Design Lead at the Service Innovation Lab at the Department of Internal Affairs. He is passionate about creating valuable service experiences that makes a difference to New Zealanders. He brings an open and collaborative mindset that explores innovative ways (eg service design, Lean, Agile) to deliver great outcomes for both customers and business.
Michael Berndt as Chief Customer Experience Officer for eHealth Queensland, is accountable for customer service excellence, ensuring customer-led design principles are utilised to create digital products and solutions, embedding the customer at the heart of the business. Michael firmly believes that a holistic approach is vital for genuine customer-centric transformation to occur.
Digital Transformation Agency
Victorian Department of Premier and Cabinet
Shawn has worked in the Department of Premier and Cabinet in Victoria since 2016. He worked as the Director of Strategy and Development in Aboriginal affairs with responsibilities for managing strategic planning, business operations, policy implementation, and aligning strategy and culture for high performance. His current role as Director of Service Delivery Reform is looking at opportunities to help government reform the ways it designs and delivers services to ensure all Victorians have the capacity and opportunity to realise their potential. Shawn is an MBA graduate with a passion for bringing business, government and community together to create shared value and collective impact outcomes. Prior to working in government Shawn worked in various roles for the AFL in Victoria and Queensland focused on growing engagement across traditional and emerging markets.
Department of Defence
Craig is currently the Director of Digital Services at IP Australia were he manages the agencies contact centre, the virtual assistant ‘Alex’ and ‘eServices’ – IP Australia’s transactional web interface. Prior to IP Australia, Craig had a long career at the Department of Foreign Affairs and Trade and AusAID across various ICT management roles. These include managing IT service centres, managing interagency services, Whole of Government liaison, supporting web applications and reforms to data centres and software licencing. Craig has a passion for delivering great customer service through the digital channels he has managed throughout his career. Being responsive to user needs he approaches digital transformation with the attitude of ‘If you can deal quickly with the simple stuff, your team has time to add value where it matters’.
Department of Home Affairs
Results-driven Senior Program Manager with proven expertise in directing the design and deployment of complex ICT projects. Demonstrates a professional and proactive approach in shaping new technologies, able to ensure the predictable and successful delivery of business outcomes and holistically align the technology investment with business strategy. Successful technical delivery is founded on a strong understanding of business, application and infrastructure architectures and ability to ensure that all solutions are scalable, reliable, re-useable, secure, manageable and operational. Over ten years verifiable success as a Senior Program Manager for a government department running multi-stream projects with associated budgets in excess of $10 million.
NSW Government Chief Digital Office
Australian Securities & Investments Commission
Andrew has worked in the field of financial education in government and the vocational education sector in Australia for over a decade. Andrew specialises in service design as part of ASIC’s commitment under the National Financial Literacy Strategy. He also leads ASIC’s consumer-facing social media strategy. Andrew has a passion for creating behaviourally-informed solutions to help Australians manage their money. With a background across communications and finance, Andrew has a track record of producing programs that change the behaviour of Australian financial consumers.
Australian Taxation Office
Office of the Environment & Heritage NSW
Rohit is a senior leader with over 18 years’ experience in strategy, customer experience and innovation, across Financial Services, Consumer goods and Government. Rohit is driven by curiosity and passionate about solving problems that truly make a difference to the lives of customers and communities.
He is currently leading the Customer Centric Program for the Office of Environment & Heritage, responsible for Customer Experience, Innovation and Digital strategy. Prior to his current role, Rohit spent 10 years at AMP, and in his last role there was the Head of Business Growth and Performance, responsible for driving customer centred growth.
Rohit has a Master’s in International Business from Melbourne University, an MBA from the Australian Graduate School of Management, is a Design Thinking practitioner and a Certified Practising Marketer (CPM) from the Australian Marketing Institute.