Cancellations must be made in writing to email@example.com and quote your invoice number to arrange this. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
Substitutions: Registered delegates may be substituted at no extra charge. Please notify us in writing at least 48 hours prior to the conference. Please email firstname.lastname@example.org and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
Payments: Full payment must be received within 7 days of receipt of the invoice. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified
Criterion Conferences reserves the right to cancel any conference for any reason and will not be responsible for airfare, hotel or any other costs incurred by attendees. No liability is assumed by Criterion Conferences for changes in program date, content, speakers or venue. For any queries related to payments or for any further general information please contact us on 1300 316 882 and our customer service representatives will be happy to assist.
Endorsers & Media Partners
The Customer Service Institute of Australia was established in 1997 as our nation’s peak customer service body to provide education, certification and recognition to organisations and individuals in the field of service excellence.
CSIA’s goal is to promote, develop and directly serve the needs of all Australians who work in customer service.