Integrating technologies with human capability for end-to-end CX
Conference Date
27th & 28th November 2019
Location
ICC Sydney
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Speakers
Ritu Sinha
Director
CX Transformation
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Sue Ferguson
Director Contact Centres
Service NSW
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Renzo Urzua
Global Contact Centre Management Trainer
Mastercard
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Tina Morrell
General Manager Customer Strategy & Experience
NRMA
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Vesna Olles
General Manager Product & Customer Marketing
BOC
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Kristina Pushik
Head of Contact Centre
NIB Travel Insurance
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Eric Nguyen
Robotics and Automation Lead
Telstra
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Antoine Casgrain
General Manager National Contact Centre
KinCare
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Vince Santamaria
Contact Centre Manager
Allianz
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Amrita Bhattacharyya
Former Head of Customer Strategy and Experience Design
Suncorp
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Tim Buzza
Manager Workplace Innovation
IAG
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Probir Geoffrey Dutt
Automation Evangelist Group Technology
IAG
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Michael Ossipoff
Independent Consultant
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Andrew Carlton
Director & Former GM & VP Customer Service, Australia & New Zealand
Customer Science & AMEX
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Todd Gorsuch
Chief Executive Officer
Customer Science
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Damien Robinson
Senior Customer Service Advisor
Blue Mountains City Council
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Lawrence Drayton
Head of Operations
OVO Mobile
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Tom Hatch
Manager - National & Strategic Sales
DFP Recruitment Services
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Craig Mendel
Head of Customer Success and Support
Tyro Payments
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Belinda Dalgleish
Voice of the Customer Program Coordinator
City of Casey
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Amanda Williams
Customer Service Manager
Unitywater
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Robert Barać
Director Customer Experience
ANZ
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Tanya Newhouse
Chief Executive Officer
Clevertar
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Dr Martin Luerssen
Chief Technology Officer
Clevertar
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Callan Schebella
Chief Executive Officer
Inference Solutions
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