Australian Public Service Commission
NIB Travel Insurance
Michael Ossipoff was Telstra’s Director Capability and Innovation. Michael was responsible for explaining and interpreting the implications of new technology trends and developments so that their customers can best prepare themselves to take advantage of emerging opportunities. Michael has over 25 years experience in the IT sector.
Michael’s perspectives and experiences come from both a major corporate and start up company basis, mixed with his sales and marketing background, as well as his insight from operating his own marketing research company.
Customer Science & AMEX
Andrew has over 25 years of experience in the financial services sector including experience in the US, UK, Canada and Asia. Andrew brings a wealth of knowledge from his award winning Customer Experience General Management, of the American Express Australia and New Zealand region. How now shares this knowledge to design and deliver Customer Experience (CX) strategy and digital transformation. Andrew’s corporate responsibilities have included Board of Director for Amex in Australia and Canada, strategic leadership for Customer Experience, large team leadership of Contact Centres, operations and back office fulfillment teams. Andrew’s passion for keeping the customer at the centre for decision making has ensured whole organisation responsibility for the customer experience, aligning product design, technology, investment and front line contact centre delivery ensuring customer experience is a business success driver not a cost centre.
Todd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. Todd has worked internationally with leading organisations in technology and government sectors. A recognised thought leader, Todd holds an MBA and Bachelor of Science, having attended Stanford University, University of Technology Sydney, and the Australian Graduate School of Management. Todd has a passion for creating and supporting great customer services using intelligent technology and best practices such as Prince 2, ITIL, ISO, Lean Six Sigma and COPC methodologies.
Blue Mountains City Council
DFP Recruitment Services
City of Casey