Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to conference organisers one week prior to the conference commencing. Please identify yourself to Criterion staff upon arrival to ensure all your needs are met.
When should I pay for the event?
Payment must be received within 7 days of receipt of the invoice. Full payment must be received prior to the conference to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.
How should I pay for the event?
Payment details can be found on each specific event page. Alternatively a credit card authority form will be issued along with your invoice after your registration. To use this method please complete this credit card authority form and fax through to our accounts department on 1300 918 334 or email to firstname.lastname@example.org. Once your credit card is successfully processed your receipt will be emailed to you. N.B. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registrations page of every brochure.
How many delegates can we expect at the conference?
Delegate numbers vary from conference to conference. A delegate list will be on display to assist with networking opportunities. Please speak with Criterion Conference representatives during the course of the conference for further assistance.
Can I request a delegate list?
Due to privacy laws, Criterion Conferences are legally unable to distribute copies of the delegate lists and/or contact details. A list of all attendees will be on display throughout the course of the conference.
How do I get to the venue?
Full venue details are located on individual event website. All conference venues are located close to public transport with car parking available. Contact the conference venue directly for parking prices and any further information.
When will I receive my delegate pack?
Your delegate packs will be distributed at registration upon arrival.
Can I purchase additional copies of the conference materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 316 882 or email email@example.com to place your order prior to the conference.
How can I gain access to the speakers presentations?
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the conference concluding. Please note, presentations are made available subject to the speakers approval. On some occasions a presentation may not be available to download due to speaker privacy requests.
What is the dress code?
Conference dress code is Business casual.
Do all the speakers present live in person?
All speakers at Criterion Conferences present live and in person unless specifically noted on the conference program or circumstances prevent the speaker from appearing live.
Are there Q&A opportunities for Delegates?
At all Criterion Conferences, delegates have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.
Are there opportunities to network with other delegates?
Criterion Conferences provide a number of networking opportunities for all conference attendees. Clearly printed name badges are provide to all attendees at registration, attendees are encourages to wear these for the entirety of the conference to ease networking processes during all session breaks. Attendees are encouraged to bring plenty of business cards.
Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all Criterion conferences. Attendees are advised when additional receptions are scheduled.
What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each conference brochure.
What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another Criterion Conference event. Cancellations must be made in writing to firstname.lastname@example.org . The company regrets that no cancellations will be refunded, course documentation will however be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
Can I send a substitute instead of cancelling?
A substitute delegate is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email email@example.com and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
How do I unsubscribe from promotional emails
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to firstname.lastname@example.org
Founded in 2011 and headquartered in San Francisco, Inference Solutions is a global provider of Intelligent Virtual Agents for sales and service organizations. Inference’s AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents today over voice, chat and text. Inference is trusted by organizations around the world – from small business to the Fortune 5000. Businesses and government organizations trust Inference to streamline inbound and outbound customer communications and service. Inference is resold by T1, T2 & T3 carriers, as well as by UC and Contact Center software providers to extend their automated self-service capabilities. For more information, visit http://www.inferencesolutions.com/
Knosys is a leading Australian Knowledge Management technology company headquartered in Melbourne, and servicing Australasia.
The Knosys Knowledge Management platform KIQ Cloud takes the enterprise model of Knowledge IQ’, a step further, opening it up to businesses of all sizes.
Create, control, share and collaborate company knowledge with a fast, cost-effective platform that integrates with the tools you already use. It’s now so easy for everyone in your organisation to be an expert, and to provide customers with the answers they need and the service they expect.
KIQ Cloud assist with staff retention, empowering your employees with knowledge, task ownership, process guides and encouraging engagement through collaborative tools, feedback, forums and quizzes.
Knosys brings KIQ Cloud to the market to ensure everyone has access to the knowledge and information they need to do their jobs well, and because it offers high level governance and compliance features – you can trust the information within your own customisable platform.
Control who creates and shares content and designate levels of access to maintain security and make it easier for your teams to find the content that’s relevant and useful to them.
Knosys knowledge management features are built with the customer at the centre of the knowledge universe, so the technology intuitively assists, engages, encourages and empowers everyone in the journey to experience better outcomes.
It’s Knowledge Management that makes sense – for powerful brand experiences.
Visit https://offers.knosys.it/free-demo-kiq-cloud for a free demo or watch our video to find out more.
DFP Recruitment Services is one of Australia’s leading recruitment companies operating across both the private commercial and public sector. Established in 1981, and with a national network of offices, DFP has developed a reputation for delivering quality services in temporary, permanent and volume staffing services. DFP’s end to end recruitment service is designed to source the best talent and deliver results that improve hiring outcomes and enhance retention rates.
DFP’s contact centre division, is an industry leader in contact centre recruitment and has extensive experience recruiting all roles including inbound and outbound customer service, inbound and outbound sales, retention, collections, specialist and senior appointments. An ongoing commitment to the rapidly evolving contact centre industry has led to innovations in candidate attraction, robust assessment methodology and incorporating the latest technology in service delivery. Innovative assessments include the DFP Contact Centre Simulator, a totally unique assessment tool, developed by DFP that evaluates candidates in a simulated contact centre environment in customer calls and live chat.
In 2013 DFP also established DFP Contact Centre+, a team dedicated to recruiting Executives and specialist talent in the contact centre industry.
8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.comhttp://www.8×8.com//aum/au, or follow 8×8 on LinkedIn, Twitter and Facebook.
Auraya is a world leader in voice biometric technology with the mission of empowering people and organisations to interact and engage with convenience and security in all channels and languages.
Auraya has developed the next-generation voice biometrics technology that delivers an easy to use yet highly secure verification capability. Auraya provides its technology to a global network of partners that incorporate Auraya’s voice biometric engine, ArmorVox™, into their secure, customer-facing applications and fraud detection solutions. The ecosystem of partners deliver solutions in all industries including government, education, healthcare, financial services, retail services and telecommunications.
ArmorVox is Auraya’s next-generation voice biometric engine designed for telephony and digital channel implementations. ArmorVox allows partners to provide frictionless and seamless customer experience and improved digital security using machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds and background models, impostor mapping, synthetic voice detection and voice collection process from browsers.
We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
CallN operates in 13 countries with our primary focus being Australia where we are based, and more recently, the US where we have experienced strong growth. Our core focus is on delivering solutions that improve the productivity and performance of contact centres whilst also improving the overall Customer Experience.
Solving customer pain points such as automation of Contact Centre QA, compliance evaluation of 100% of calls and pinpointing drivers of changes in customer sentiment are just some of the ways we are helping our customers achieve greater outcomes. CallN works seamlessly with dozens of VoIP telephony systems and receives rave reviews from our customers. Our flagship product, CallN Enterprise, uses an AI-assisted voice transcription engine, machine learning and world class visualisations to distil large volumes of call data into actionable insights.
It can search for keywords, provide drill down sentiment analysis, geo-location of calls to analyse patterns, detailed user/agent scoring and PCI features that redact credit card information. This is all underpinned by a drag-and-drop rules engine that can create simple trigger based alerts. Best of all it delivers tangible ROI measured in months not years.
Clevertar is an award-winning Australian company that has developed a brand-new type of chatbot – a world-first where you can have a Virtual Human widget on your website.
Enable conversations with your consumers for enquiries, sales and support, even over time. Be available 24/7 to satisfy their desire for self-reliance and reduce demand on human advisors.
Create your own programs for:
Clevertar’s Virtual Humans are programmed with your unique script, meaning they can answer FAQs around the clock, reducing the burden on your customer support team and freeing their time so that they can help other consumers with more specific and complex needs.
Our Virtual Humans can do everything that your full-time human call centre staff can when it comes to lead generation, gathering all-important contact information such as email addresses, phone numbers and requirements to ensure conversions.
If your business has ongoing conversations with consumers where repetitive conversations, monitoring and compliance are important, our Virtual Humans can be used as part of your very own mobile coaching program.
Learn more: www.clevertar.com
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that can understand, analyse and respond to human language to increase productivity and amplify human intelligence. With decades of
domain and artificial intelligence expertise, Nuance works with thousands of organisations – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. For more information, please visit australia.nuance.com.
Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customisable, easy to set-up, and can scale to suit your company size. A part of Zoho’s 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
For a Contact Centre to delight both company leadership and end-users, the infrastructure and support staff need to be empowered and enabled to maximise effectiveness while streamlining efforts. With Aternity from Riverbed, the Contact Centres that you provide and support will be better equipped to meet service level agreements and to solve IT issues proactively before customers are impacted.
Riverbed’s Aternity division is a leader in Digital Experience Management providing the unified end-to-end visibility and big data insights that companies need to ensure that digital transformation initiatives like cloud, mobile, and virtualisation pay off. Aternity provides 1-click visibility into any local, web, cloud/SaaS, or enterprise mobile app from the end user’s physical, virtual, or mobile device all the way through the back-end application delivery infrastructure. With millions of devices under management via SaaS and on-premise implementations, Aternity analytics, AI, and automated remediation typically enable customers to lower trouble ticket volume by 15%, mean time to repair by three hours, and device refresh costs by up to 45% per year. To learn more about Aternity, visit
Endorsers & Media Partners
Matchboard simplifies the way companies find new suppliers, and suppliers find new clients. We are the business world’s answer to online dating, matching the market for hundreds of products and services which help you acquire and service customers.
No matter how you interact with your customers – through contact centres, the web, apps, bots, social media, video or in person – Matchboard finds you the best solutions for your needs, using our award-winning matching technology.
CX Central was built to provide a useful resource for people looking to learn more about the contact centre and customer experience industry in Australia.
A website where you can find independent, free content and resources that are not bound by the constraints of vendors or hidden behind paid membership walls.
We take great pride in being vendor agnostic and believe that by helping, and promoting our industry we will all benefit and prosper.
More broadly, CX Central is part of CX Group Australia – helping businesses and customer experience professionals to source, deliver and optimise customer experience solutions to drive business outcomes.