Driving quality improvement through NSQHS Standard 5
Conference Date
14th - 16th October 2019
Location
Rydges World Square, Sydney
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Agenda

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Day 1 - Tuesday 15th October, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Margrit Fleck
Quality & Risk Manager
Hurstville Private Hospital
8:40
Building a whole of organisation approach to delivering comprehensive care
  • Increasing awareness about Standard 5 among hospital staff
  • Building organisation-wide accountability for delivering comprehensive care
  • Obtaining buy-in to embed collaboration towards comprehensive care at all levels
Dr Ian Scott
Director of Internal Medicine & Clinical Epidemiology
Princess Alexandra Hospital
9:20
Applying strategies & tools to document evidence against the 2nd edition
  • Understanding the tools required to collect information and data
  • Overcoming challenges to complying with Standard 5
  • Managing change associated with Standard 5
Margrit Fleck
Quality & Risk Manager
Hurstville Private Hospital
10:00
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event

10:30
Morning tea & networking
11:00
Introducing a comprehensive care plan that meets risk assessment & care standards
  • Exploring the challenges to developing a comprehensive care plan
  • Using screening and assessment to develop effective plans
  • Demonstrating what a good comprehensive care plan looks like in practice
Dianne Ford
Nursing Unit Manager
Auburn Hospital
11:40
The Governance process for bridging the divide between First and Second Edition of the Standards: first steps on the road
  • Undertaking the gap analysis
  • Mapping existing resources and creating a cohesive steering committee
  • Distributing workload and standing up new Subcommittees
Duncan Jaffrey
Nursing Director Surgical Services
Logan Hospital
12:20
Networking lunch
GATHERING EVIDENCE TO DEMONSTRATE COMPLIANCE WITH STANDARD 5
1:20
INTERACTIVE ROUNDTABLES: Preparing for accreditation against Standard 5
  • A personalised software system that reduces the administrative burden of accreditation and assists in the development of a team-based approach to quality – Facilitated by Bennet Aladin and Chris Starkey, QIP

  • Living comprehensive care – what standard 5 looks like in practice – Facilitated by Dianne Ford, Auburn Hospital
2:20
Afternoon tea & networking
2:50
Consolidating evidence for audits against Standard 5
  • Exploring the challenges to gathering evidence to demonstrate compliance
  • Understanding what processes need to be strengthened
  • What health service providers can do to prepare
Dianne Jolley
Quality & Risk Manager
Gosford Private Hospital
3:30
KEYNOTE: Comprehensive Care versus Comprehensively Cared For
  • 1st edition to the 2nd edition of the NSQHSS
  • Why the focus on Comprehensive Care
  • Comprehensive Care v Comprehensively Cared For
  • How can organisations achieve not just Standard 5 but the notion of Comprehensively Caring for Patients
  • How QIP’s can support organisations in achieving accreditation and excellence of care delivery
Julian De Maria
National Manager, Hospitals and Day Procedure Services Accreditation
QIP
4:00
Closing remarks from the Chair & close of Day One
Workshop B: How to prepare for auditing against Standard 5
Tuesday 15th October 2019, 4:15pm - 7:15pm

With the upcoming accreditation against the 2nd Edition of the NSQHS Standards, ensuring that systems and processes are in place to meet audit requirements has become a priority for all hospitals and health service providers. Gathering evidence and preparing documentation to demonstrate compliance with Standard 5 has emerged as a persistent challenge that is often fraught with ambiguity. This workshop will give participants practical guidance on how to approach preparation for the upcoming accreditation process.

Why attend this workshop?

  • Identify which systems need to be strengthened for the audit process
  • Collaborate with industry peers to address some of the biggest challenges in being audited against Standard 5
  • Prepare for a comprehensive self assessment and gap analysis

What you will take away by attending?

  • An understanding of what the audit process entails
  • Practical tips on how hospitals and service providers can prepare themselves
  • An overview of some pitfalls and common stumbling points

* Refreshments & dinner provided

Price: $499 + GST

Margrit Fleck
Quality & Risk Manager
Hurstville Private Hospital
Register Now

Day 2 - Wednesday 16th October, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Julian De Maria
National Manager, Hospitals and Day Procedure Services Accreditation
QIP
Partnering with consumers to better understand their goals & needs
8:40
Transitioning to a culture that encourages patient input
  • Understanding the role of culture in delivering comprehensive care
  • Identifying areas where health service providers can do better
  • Supporting staff through a transition to working collaboratively with patients
Sue Sweeney
Assistant Director Nursing and Midwifery
Western Health
9:20
Understanding comprehensive care from the patient’s perspective
  • Exploring what comprehensive care means to the patient
  • Driving cultural changes that have the highest impact
  • Identifying consumer’s greatest pain points
Danny Vadasz
Chief Executive Officer
Health Issues Center Victoria
10:00
KEYNOTE: Strengthening risk assessment capabilities
  • Reviewing and developing risk assessment tools
  • Ensuring that the right systems and actions are in place
  • How effective and consistent risk assessment can facilitate comprehensive care
Andrew Stripp
Chief Executive Officer
Monash Health
10:40
Morning tea & networking
11:10
Increasing the role of the patients in delivering comprehensive care
  • Increasing communication channels that improve understanding
  • Collaborating with carers and families to better understand goals and needs
  • Reviewing and strengthening governance frameworks for providing comprehensive care
Sue Thurbon
Executive Officer/ Director of Nursing
Mater Misericordiae Hospital Rockhampton
11:50
SPOTLIGHT SESSION

In this interactive session, you will have the opportunity for reflective discussion with other delegates and discuss key takeaways from the conference so far

12:50
Networking lunch
Addressing specific challenges to delivering comprehensive care
1:50
PANEL DISCUSSION: Further challenges to comprehensive care
  • Delve into risk assessment and the key role it plays in delivering comprehensive care
  • Overcoming the challenges to engaging patients with cognitive impairment
  • Strengthening capacity to address delirium and the risks it poses
Sue Sweeney
Assistant Director Nursing and Midwifery
Western Health
Sue Thurbon
Executive Officer/ Director of Nursing
Mater Misericordiae Hospital Rockhampton
Natasha Moon
Quality Manager
Wesley Hospital
2:50
Best practice end of life care
  • Implementing systems and processes that are safe and approved
  • Training staff to tackle challenges associated with delivery of end of life care
  • Proactively taking charge of advanced care planning
Natasha Moon
Quality Manager
Wesley Hospital
3:30
Closing remarks from the Chair & close of Conference followed by afternoon tea
Workshop A: How to create a comprehensive care plan
Monday 14th October 2019, 4:00pm – 7:00pm

Creating a comprehensive care plan is the cornerstone to integrating all the elements of standard 5 into a practical plan of action that will ensure the highest quality of service delivery. A comprehensive care plan can provide the structure, reduce ambiguity and engage all employees in delivering comprehensive care. This workshop will provide hospitals and health service providers with ideas and suggestions on how to develop a comprehensive care plan that both meets risk assessment and care standards while considering their own unique needs.

Why attend this workshop?

  • Understand how having a comprehensive care plan can benefit your organisation in the short and long term
  • Collaborate with industry peers to explore how common challenges to integrating the elements of Standard 5 can be addressed
  • Develop a whole of organisation approach through the implementation of a comprehensive care plan
  • Explore opportunities to link compliance with better service

What you will take away by attending?

  • An overview of how a comprehensive care plan can best engage the workforce to deliver comprehensive care
  • An understanding of the key elements of a comprehensive care plan
  • Practical strategies to implement a comprehensive care plan to achieve desired outcomes

* Refreshments & dinner provided

Price: $499 + GST

Dr Ian Scott
Director of Internal Medicine & Clinical Epidemiology
Princess Alexandra Hospital
Register Now
Workshop B: How to prepare for auditing against Standard 5
Tuesday 15th October 2019, 4:15pm - 7:15pm

With the upcoming accreditation against the 2nd Edition of the NSQHS Standards, ensuring that systems and processes are in place to meet audit requirements has become a priority for all hospitals and health service providers. Gathering evidence and preparing documentation to demonstrate compliance with Standard 5 has emerged as a persistent challenge that is often fraught with ambiguity. This workshop will give participants practical guidance on how to approach preparation for the upcoming accreditation process.

Why attend this workshop?

  • Identify which systems need to be strengthened for the audit process
  • Collaborate with industry peers to address some of the biggest challenges in being audited against Standard 5
  • Prepare for a comprehensive self assessment and gap analysis

What you will take away by attending?

  • An understanding of what the audit process entails
  • Practical tips on how hospitals and service providers can prepare themselves
  • An overview of some pitfalls and common stumbling points

* Refreshments & dinner provided

Price: $499 + GST

Margrit Fleck
Quality & Risk Manager
Hurstville Private Hospital
Register Now
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Key Speakers

Andrew Stripp
Chief Executive Officer
Monash Health
Margrit Fleck
Quality & Risk Manager
Hurstville Private Hospital
Dr Ian Scott
Director of Internal Medicine & Clinical Epidemiology
Princess Alexandra Hospital