Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to conference organisers one week prior to the conference commencing. Please identify yourself to Criterion staff upon arrival to ensure all your needs are met.
When should I pay for the event?
Payment must be received within 7 days of receipt of the invoice. Full payment must be received prior to the conference to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.
How should I pay for the event?
Payment details can be found on each specific event page. Alternatively a credit card authority form will be issued along with your invoice after your registration. To use this method please complete this credit card authority form and fax through to our accounts department on 1300 918 334 or email to firstname.lastname@example.org. Once your credit card is successfully processed your receipt will be emailed to you. N.B. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registrations page of every brochure.
How many delegates can we expect at the conference?
Delegate numbers vary from conference to conference. A delegate list will be on display to assist with networking opportunities. Please speak with Criterion Conference representatives during the course of the conference for further assistance.
Can I request a delegate list?
Due to privacy laws, Criterion Conferences are legally unable to distribute copies of the delegate lists and/or contact details. A list of all attendees will be on display throughout the course of the conference.
How do I get to the venue?
Full venue details are located on individual event website. All conference venues are located close to public transport with car parking available. Contact the conference venue directly for parking prices and any further information.
When will I receive my delegate pack?
Your delegate packs will be distributed at registration upon arrival.
Can I purchase additional copies of the conference materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 316 882 or email email@example.com to place your order prior to the conference.
How can I gain access to the speakers presentations?
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the conference concluding. Please note, presentations are made available subject to the speakers approval. On some occasions a presentation may not be available to download due to speaker privacy requests.
What is the dress code?
Conference dress code is Business casual.
Do all the speakers present live in person?
All speakers at Criterion Conferences present live and in person unless specifically noted on the conference program or circumstances prevent the speaker from appearing live.
Are there Q&A opportunities for Delegates?
At all Criterion Conferences, delegates have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.
Are there opportunities to network with other delegates?
Criterion Conferences provide a number of networking opportunities for all conference attendees. Clearly printed name badges are provide to all attendees at registration, attendees are encourages to wear these for the entirety of the conference to ease networking processes during all session breaks. Attendees are encouraged to bring plenty of business cards.
Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all Criterion conferences. Attendees are advised when additional receptions are scheduled.
What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each conference brochure.
What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another Criterion Conference event. Cancellations must be made in writing to firstname.lastname@example.org . The company regrets that no cancellations will be refunded, course documentation will however be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
Can I send a substitute instead of cancelling?
A substitute delegate is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email email@example.com and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
How do I unsubscribe from promotional emails
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to firstname.lastname@example.org
Major Sponsor: Adobe
Adobe is changing the world through digital experiences and with its integrated platform of cloud-based solutions, Adobe enables higher education institutions to deliver standout digital experiences that drive academic and administrative excellence. Create rich interactive content for web, mobile, video, print and more with Adobe Creative Cloud. Streamline document workflows and business processes with Adobe Document Cloud. Measure and refine content for maximum impact with Adobe Marketing Cloud.
By giving students, faculty and staff everything they need to make, manage and optimize digital content, they can improve recruiting, engage students in learning, empower students to succeed in the innovation economy and achieve operational efficiency and financial health.
With over twenty years experience in working with educational and research institutions, ECLEVA is uniquely qualified to provide insights, guidance and implementation services to ensure that your existing and new business solutions enable your institution’s strategic and operational goals.
ECLEVA provides consulting, technology solutions and support services to institutions. ECLEVA also has a suite of pre-configured end to end solutions called EduRe that enable institutions to manage all the phases of their student and commercial lifecycles. EduRe can be easily customised to the individual needs of the institution. It delivers an improved student experience and assists institutions in developing alternate funding sources, while providing fast time to value, flexibility and seamless integration with SMS and ERP systems.
For more information refer to our website http://education.ecleva.com/
We provide business travel payment solutions that ensure both your travel and financial needs are fulfilled: from pre to post trip, pay with AirPlus and receive all the data you require internally to analyze your spend, control costs and save money.
You decide, we deliver.
We understand your business is unique, so our solutions are tailored-made to your requirements: determine the information you want on your statement, your billing cycle, your statement format and much more. With AirPlus, you can track and analyze your expenses and incorporate all billing data directly into your reporting and accounting systems.
Established more than 25 years ago, we serve over 49,000 corporations across 60+ countries and handle approximately 167 million travel-related transactions a year.
Tingle Tree Group
Duncan Troup – Founder & Director
Brad Schimmel – Consulting Principal
The Tingle Tree Group provides consulting services to Education and Training organisations across the platforms of innovation, service improvement, cost optimisation and customer-centric thinking.
So far this year we have:
- Enabled a client support student orientation at improved service levels without major changes to staff levels.
- Helped a client build improved customer relationships across students, researchers and academic staff.
- Trained and mentored a client & team so they can independently apply lean thinking principles to improve the business processes they support.
These relationships have been across the Group of 8, the ATN and Regional Universities Network and includes the University of Melbourne, Swinburne University, UQ, Victoria University to name a few. Importantly, our commitment to the sector is demonstrated through our research partnership with The University of Southern Queensland in the realm of next generation customer service with our Managing Partner recently co-authoring a paper presented at this year’s Information Resource Management conference on the topic of online communities.
We would love the opportunity to chat with you about how we could apply our expertise or collaborate with your institution. Look for us during a break or at the panel discussion on Technology-Led Innovation vs User-Led Change