Delivering service excellence through innovation & efficiency
Conference Date
28th & 29th June 2017
Location
CQ Functions, Melbourne
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Agenda

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Day 1 - Wednesday 28th June, 2017

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
8:40
An integrated, holistic cycle for the transformation of university services
  • Strategy: determining what needs to be transformed, when, and why
  • Delivery: managing a portfolio of transformation projects (digital, people, process)
  • Impact: determining and ensuring benefits realisation
Michael Nelson
Director
SmarterKnowledge
9:20
INTERNATIONAL KEYNOTE: Leaders as business improvement champions: from vision to outcomes
  • The role of the university leader as a Lean champion
  • Turning the strategic plan into a vehicle for Lean change
  • Building a culture of change, communication and ownership
Marilyn Thompson
Associate Provost, Human Resources
University of Waterloo Canada
10:00
SPEED NETWORKING

Meet delegates in short bursts and set up valuable conversations for the rest of the event

10:30
Morning tea & networking
11:00
Rolling out Monash University’s research services transformation
  • Creating a researcher centric model
  • Adopting an agile approach to business improvement
  • Organisation redesign and enhancing capability
Dr Fiona Neilson
Director, Research Services Transformation
Monash University
11:40
Driving the digital experiences across universities
  • Building university-wide attachment to digital change
  • Measuring the value of digital investments in education
Tim Hussey
Adobe Senior Consultant, Public Sector ANZ
Adobe
12:10
Networking lunch
1:10
Driving operational excellence in a time of unprecedented strategic transformation
  • Showcasing the UNSW strategy on operational excellence
  • Why operational excellence is critical to the future of UNSW
  • The role of effective communications in continued staff engagement
Andrew Walters
Vice-President Finance & Operations
UNSW Sydney
1:50
Transforming the Commercial (Industry) Engagement Model for the Higher and Further Education Sectors
  • Why is Commercial Engagement needed
  • What is the value proposition for all parties involved
  • How to implement a successful commercial engagement strategy
Martin Halmarick
Managing Partner
ECLEVA
2:20
PANEL DISCUSSION: Technology-led innovation vs user-led change: the benefits & challenges of each
Duncan Troup
Founder & Managing Consultant
The Tingle Tree Group - Partners in better systems and service
Roy Pidgeon
Chief Information & Digital Officer
Central Queensland University
Pranay Lodhiya
Interim Chief Operating Officer
The University of Western Australia
Cathy Bale
Senior Manager Strategic Projects, Business Improvement & Assurance
University of Wollongong
2:50
Afternoon tea & networking
Managing constant & evolving change
3:10
Creating a sustainable campus through long-term resource efficiency
  • $128 million plan to cut energy, water use and greenhouse gas emissions
  • Utilising alternative funding models for resource efficiency projects
  • Leveraging capital projects to deliver learning and research outcomes
Lin Stevenson
Senior Manager Sustainability
RMIT University
3:50
Good business process management: the ‘linchpin’ between process & technology TO Agile learning – delivering projects whilst implementing a new project management methodology
  • Tailoring Agile methodology, roles and framework to UOW
  • Bridging optimal user experience with business value
  • Case-study: Streamlining ten feedback systems into one
Cathy Bale
Senior Manager Strategic Projects, Business Improvement & Assurance
University of Wollongong
4:30
Closing remarks from the Chair & networking drinks

Day 2 - Thursday 29th June, 2017

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Aligning business strategies with university vision
8:40
KEYNOTE: Aligning governance structures with university transformation strategy
  • Ensure accountability and success through executive leadership
  • The Education-Driven Economic Revitalisation of Northern Tasmania: a new partnership initiative
Professor Peter Rathjen
Vice-Chancellor
University of Tasmania
9:20
Undertaking a library & ICT merger to gain departmental efficiency
  • The challenges of blending approaches and capacity across teams
  • Evaluating business benefits – reducing low-end tasks and increasing services
  • Spreading the footprint of library and ICT services to 25 different delivery hubs
Roy Pidgeon
Chief Information & Digital Officer
Central Queensland University
10:00
Getting the foundations right for process automation & robotics
  • What are the prerequisites for successful process automation?
  • Identifying the best candidate processes for robotics and automation
  • The future potential of artificial intelligence in service delivery
Andrew Creahan
Director Organisational Performance & Improvement
The University of Auckland
10:40
Morning tea & networking
11:10
We are not alone – what the lessons of disruption teach us about engagement
  • Developing a value proposition for industry partners
  • Attracting funds through an outward focused research portfolio
  • Implementing clear performance measures
David Fagan
Director Corporate Transition, Vice Chancellor’s Office
Queensland University of Technology
11:50
Thinking innovatively to drive financial sustainability
  • Understanding current position and plan of action
  • Looking at non-financial imperatives and a balanced scorecard
  • Planning for the future
Ian Ford
Vice-President Finance & Chief Financial Officer
Victoria University
12:30
PANEL DISCUSSION: Overcoming competing priorities and challenging cultures in the university setting
Marilyn Thompson
Associate Provost, Human Resources
University of Waterloo Canada
Pranay Lodhiya
Interim Chief Operating Officer
The University of Western Australia
David Fagan
Director Corporate Transition, Vice Chancellor’s Office
Queensland University of Technology
1:10
Networking lunch
2:10
INTERACTIVE ROUNDTABLE
  • Linking strategy with operational execution
  • Exploring the benefits & challenges of process automation
  • Overcoming competing priorities & challenging cultures
  • Measuring & reporting project outcomes
  • Balancing quality service with final dollar value
  • Building stronger external partnerships
Measuring outcomes & ensuring ROI
2:50
Improving your post-implementation review processes
  • Managing project scope and stakeholder expectations early on
  • Identifying and reporting on project measurables and deliverables
  • Lessons learnt from a recent rapid improvement case study
Martin Brooks
Acting Director Business Process Improvement Initiative
Macquarie University
3:30
Rapid Improvement: Achieving business transformation through key process digitalisation
  • Stakeholder engagement and customer led design through Lean techniques
  • Using ROI to create a recurrent funding model
  • Ensuring benefits realisation and continuous improvement post-implementation
Lakshmi West
Director Service Improvement Group
Australian National University
4:10
Closing remarks from the Chair & close of conference followed by Afternoon tea
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Key Speakers

Professor Peter Rathjen
Vice-Chancellor
University of Tasmania
Andrew Walters
Vice-President Finance & Operations
UNSW Sydney
Marilyn Thompson
Associate Provost, Human Resources
University of Waterloo Canada
Ian Ford
Vice-President Finance & Chief Financial Officer
Victoria University