Business transformation is an ongoing journey within Australian universities. With the government’s ongoing funding cuts and movement towards the deregulation of tertiary education, universities are needing to let go of traditional processes and become more competitive and commercially minded.
With a focus on achieving efficiencies, improving service delivery and driving effective change management, the 'Business Improvement in Universities' conference will showcase leading case-studies and implementable strategies which will put Australian universities amongst the world’s top rated education institutions.
This conference will focus on:
- Aligning business strategies with university vision
- Streamlining processes & optimising resources
- Balancing user-expectations with outcomes
- Improving stakeholder engagement & communication
- Measuring project outcomes & ensuring return on investments
- Delivering the highest quality service experience to the customer
Who will attend?
Senior university executives, directors, managers & representatives with responsibility for:
- Business Transformation
- Business Process Improvement
- Strategy, Planning & Performance
- HR & Administration
- Finance & Operations
- IT & Digital Services
- Service Delivery
- Organisational Change
Attend to learn:
Align & implement business strategies alongside university vision
Manage constant & evolving change across your organisation
Streamline processes & optimise resources
Measure outcomes & ensure return on investments
- INTERNATIONAL KEYNOTE: Leaders as business improvement champions: from vision to outcomes
- Creating a sustainable campus through long-term resource efficiency
- Good business process management: the ‘linchpin’ between process & technology TO Agile learning – delivering projects whilst implementing a new project management methodology
University of Tasmania
Professor Rathjen studied as an undergraduate in the Department of Biochemistry at the University of Adelaide. As a 1985 Rhodes Scholar, he undertook a DPhil at Oxford University, studying mobile genetic elements in yeast and mammals.
Professor Peter Rathjen has been the Vice-Chancellor and President of the University of Tasmania since March 2011. During this period, he has been instrumental in positioning the University as a driver of socio-economic prosperity in Tasmania, including through the creation of vibrant new University precincts and facilities within the CBDs of Hobart, Launceston and Burnie.
Prior to taking up this position in March 2011, Professor Rathjen was Deputy Vice-Chancellor (Research) at the University of Melbourne, where he also held the position of Dean of Science from 2006. Before joining the University of Melbourne, he was Executive Dean, Faculty of Sciences, at the University of Adelaide.
Peter Rathjen is a Board member of the Australian Science Media Centre and is a patron of the Australian Institute of Policy and Science Tall Poppy Campaign.
Andrew Walters is the Vice-President, Finance and Operations, at the University of New South Wales, having commenced in August 2015. His key responsibilities in the portfolio are finance, information and digital technology, facilities management, internal audit and campus life and community engagement.
Prior to this appointment Andrew was Chief Financial Officer at Deakin University in Victoria for 9 years. He was responsible for the effective management of finance, investments, and enterprise projects at Deakin University.
Prior to Deakin, Andrew was the Group Finance Director of a publicly listed holding company with a diverse set of investments and was responsible for restoring profitability and investor confidence. He has extensive experience in the mining industry as Chief Financial Officer of the Botswana operations of diamond mining company DeBeers.
Andrew holds degrees in commerce and accounting and is a member of Chartered Accountants Australia and New Zealand. He has extensive experience operating on boards of directors both in an executive and non-executive capacity across a large range of businesses. He is currently a UNSW representative director on the UNSW Global Ltd Board.
The Division of Finance and Operations was established in January 2009. Key responsibilities in the portfolio are Finance, UNSW IT, Facilities Management, Internal Audit, Campus Life and Community Engagement.
University of Waterloo Canada
Dr. Marilyn Thompson is Associate Provost, Human Resources at the University of Waterloo where she oversees the administration and long-term planning of all human resources, organizational and human development, and compensation activities and programs across the University. She provides vision for university-wide initiatives and human resources leadership, and plays a key role in strategic planning and decisions that will enable success through people. Before joining the university, Marilyn held executive and senior leadership positions within healthcare, government, and the private sector. Marilyn is a recipient of the Queen’s Jubilee Medal for contributions to the communities of Newfoundland and Labrador.
With 18 years’ experience as a Finance Executive in senior roles within the higher education sector including Victoria University, University of Sydney and University of NSW, Ian has a record of achievement delivering strategic leadership and effective business success. He has a comprehensive understanding of the higher education sector and the need for University’s to remain flexible and adaptable in a highly dynamic domestic and global environment.
Having completed his Master of Business Administration in 2011 at the University of New England, Ian has worked extensively in senior finance roles and has been a key player in the delivery of continuous financial improvement. Currently, his major focus at Victoria University is a program of reform entitled “Towards Success” which aims to return the University to a surplus by 2018.
Major Sponsor: Adobe
Adobe is changing the world through digital experiences and with its integrated platform of cloud-based solutions, Adobe enables higher education institutions to deliver standout digital experiences that drive academic and administrative excellence. Create rich interactive content for web, mobile, video, print and more with Adobe Creative Cloud. Streamline document workflows and business processes with Adobe Document Cloud. Measure and refine content for maximum impact with Adobe Marketing Cloud.
By giving students, faculty and staff everything they need to make, manage and optimize digital content, they can improve recruiting, engage students in learning, empower students to succeed in the innovation economy and achieve operational efficiency and financial health.
With over twenty years experience in working with educational and research institutions, ECLEVA is uniquely qualified to provide insights, guidance and implementation services to ensure that your existing and new business solutions enable your institution’s strategic and operational goals.
ECLEVA provides consulting, technology solutions and support services to institutions. ECLEVA also has a suite of pre-configured end to end solutions called EduRe that enable institutions to manage all the phases of their student and commercial lifecycles. EduRe can be easily customised to the individual needs of the institution. It delivers an improved student experience and assists institutions in developing alternate funding sources, while providing fast time to value, flexibility and seamless integration with SMS and ERP systems.
For more information refer to our website http://education.ecleva.com/
We provide business travel payment solutions that ensure both your travel and financial needs are fulfilled: from pre to post trip, pay with AirPlus and receive all the data you require internally to analyze your spend, control costs and save money.
You decide, we deliver.
We understand your business is unique, so our solutions are tailored-made to your requirements: determine the information you want on your statement, your billing cycle, your statement format and much more. With AirPlus, you can track and analyze your expenses and incorporate all billing data directly into your reporting and accounting systems.
Established more than 25 years ago, we serve over 49,000 corporations across 60+ countries and handle approximately 167 million travel-related transactions a year.
Tingle Tree Group
Duncan Troup – Founder & Director
Brad Schimmel – Consulting Principal
The Tingle Tree Group provides consulting services to Education and Training organisations across the platforms of innovation, service improvement, cost optimisation and customer-centric thinking.
So far this year we have:
- Enabled a client support student orientation at improved service levels without major changes to staff levels.
- Helped a client build improved customer relationships across students, researchers and academic staff.
- Trained and mentored a client & team so they can independently apply lean thinking principles to improve the business processes they support.
These relationships have been across the Group of 8, the ATN and Regional Universities Network and includes the University of Melbourne, Swinburne University, UQ, Victoria University to name a few. Importantly, our commitment to the sector is demonstrated through our research partnership with The University of Southern Queensland in the realm of next generation customer service with our Managing Partner recently co-authoring a paper presented at this year’s Information Resource Management conference on the topic of online communities.
We would love the opportunity to chat with you about how we could apply our expertise or collaborate with your institution. Look for us during a break or at the panel discussion on Technology-Led Innovation vs User-Led Change
What People Are Saying
“It has been some time since I walked away from a conference so energised and excited to move forward with the knowledge and information gained from the event.”Bond University, Attendee at Business Improvement in Universities 2016 Conference
Date: 7 May 2017 By: Ian Smith
American writer Randy Pausch has a saying: if there is an elephant in the room – then introduce it! Many, if not all, universities in Australia are currently hosting an “elephant in the room”. And in most cases that elephant is being ignored, its existence denied or downplayed; anything other than it being introduced, and …
Date: 18 Apr 2017 By: Jessica Farrelly
Universities structured as broad-based teaching and research institutions, supported by large asset bases and back offices, will face extinction in the next two decades. Ernst & Young’s University of the Future survey states that, at the very least, universities will need to streamline their operations and asset base while incorporating new teaching and learning delivery …
Date: 3 Apr 2017 By: Jessica Farrelly
Paul Duldig, Head of University Services at University of Melbourne, spoke at the 2016 Business Improvement in Universities conference in Melbourne. This podcast is a recording of his presentation, ‘Melbourne University – Move then Improve’, in which he covers their new operating model and key learnings one year on from implementation. The University undertook their …
Date: 16 Mar 2016 By: Janet Green
When the Process and Performance team was set up at Deakin, one of our key goals was to build BPM capability. This covered the usual trilogy of people, process and tools. We knew there was a huge appetite for process improvement at Deakin. We knew that Process Owners had a clear vision of ‘what’ they wanted to …