Driving financial sustainability & customer-centric services
Conference Date
22nd & 23rd November 2017
Sydney Boulevard Hotel
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Implementing a sustainable business improvement strategy
Local governments have undergone considerable transformation of late, with amalgamations and changes in policy, process, reviews and auditing. In addition to this, recent rate capping and funding cuts have propelled councils to find alternative methods of operating more effectively.

Business improvement provides an opportunity to consolidate strategic planning to reduce waste and achieve better service outcomes for their customers.

The Business Improvement in Local Government conference will focus on working smarter, more efficiently, finding cost-savings and aligning future direction with the needs of the growing community.

Key themes:
  • Lead change management
  • Boost financial sustainability
  • Optimise service planning & delivery
  • Maximise technology & data governance for decision-making
  • Improve performance reporting and process transparency
  • Understand human centred design
Who will attend?
Local Government & Council executives with roles & responsibilities for:
  • CEO & General Manager
  • Director of Corporate/Business Services
  • Business Improvement
  • CFO & Finance
  • Digital Transformation
  • Change Management
  • Data & Analysis

Attend to learn:

  • Drive cultural change
  • Optimise service planning & delivery
  • Align efficiency with customer needs
  • Boost performance transparency & use of data
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Key Speakers

Dr Andrew Johnson
Chief Executive Officer
Port Pirie Regional Council, SA
Phu Nguyen
Chief Financial Officer
City of Melbourne, VIC
Wendy Beban
Head of Digital and Transformation
Auckland Council, NZ
Mustafa Ghulam
Head of Business Improvement
Willoughby City Council, NSW


What People Are Saying

  • “The conference was relevant, timely and informative. Excellent value in terms of time and cost.”

    Max Eastcott
    General Manager, Gwydir Shire Council & Past local government conference attendee


  • Date: 3 Jul 2016  By: John Comrie

    It’s been a decade since formal inquiries were conducted assessing the financial sustainability of local government sectors in all Australian states. Since then much has changed. There have been legislative reforms, guidelines and training aimed at improving financial performance. Councils rightly now focus much more on the longer-term than they once did. Local governments have …

  • Date: 20 Jun 2016  By: Percy Allan AM

    Amalgamation is an extreme form of shared services where every activity of a group of councils is centralised in a new administrative body reporting to a single new council. There is no compelling evidence that centralising all local council activities in a single mega-council produces cost efficiencies. That’s because with scale, some activities obtain economies …

  • Date: 4 May 2016  By: Brian Dollery

    Brian Dollery, University of New England Hard-pressed ratepayers in New South Wales and Queensland need no reminding of the perils of municipal amalgamation. NSW experienced a sharp dose of forced mergers in 2004. Queenslanders underwent draconian council consolidation under the Beattie government in 2008. NSW is now on the cusp of a further round of …

  • Date: 6 Apr 2016  By: Bobbi Mayne

    Do you often hear esoteric words thrown around about financial sustainability, asset backlog, SRV, special schedule 7, asset re-evaluation, depreciation methodology and arguments like “it was the engineers”, “it was the accountants” and “we don’t have a system that does this”? This alien language was thrust upon me when I arrived at Rockdale City Council …

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