Business improvement provides an opportunity to consolidate strategic planning to reduce waste and achieve better service outcomes for their customers.
The Business Improvement in Local Government conference will focus on working smarter, more efficiently, finding cost-savings and aligning future direction with the needs of the growing community.
- Lead change management
- Boost financial sustainability
- Optimise service planning & delivery
- Maximise technology & data governance for decision-making
- Improve performance reporting and process transparency
- Understand human centred design
Local Government & Council executives with roles & responsibilities for:
- CEO & General Manager
- Director of Corporate/Business Services
- Business Improvement
- CFO & Finance
- Digital Transformation
- Change Management
- Data & Analysis
Attend to learn:
- Drive cultural change
- Optimise service planning & delivery
- Align efficiency with customer needs
- Boost performance transparency & use of data
Port Pirie Regional Council, SA
Dr Andrew Johnson is the Chief Executive Officer of Port Pirie Regional Council; serves as a Director on a number of Boards; holds an MBA; and has a PhD in local government economics from the University of New England. Dr Johnson was the 2016 South Australian President of CPA Australia, Australia’s largest professional body.
Andrew also serves on numerous national committees, has won several industry awards and has published an increasing number of books and academic articles.
Andrew is passionate about improving the lifestyle and opportunities available to the community and creating a dynamic, progressive, performance driven organisation that meets the needs of residents.
City of Melbourne, VIC
Auckland Council, NZ
Wendy is a highly experienced GM and organisational leader, with a tenacity for delivering capabilities to improve organisational success, guided by the voice of the customer. Her current role covers the breadth of service redesign, online service development and channel optimisation.
She is accountable for getting 70% of Auckland Council’s most common transactions online by 2019, increasing customer satisfaction, decreasing customer effort and lowering Auckland Council’s cost to serve. Wendy’s past transformation efforts include a step change for the Ministry of Social Development StudyLink’s student support – to a fully integrated e-channel portal, which has been recognised as a benchmark for e-govt initiatives.
During her time at the Ministry of Social Development she was awarded an Outstanding Achievement Award for her “exceptional contribution to the organisation and what it does”.
Willoughby City Council, NSW
Mustafa is currently Head of Business Improvement at Willoughby City Council, Sydney and has led the development of business improvement capability across Willoughby City Council. This work has led to Council’s business improvement program winning Local Government Professionals Award 2017 for ‘Excellence in Operational and Management Effectiveness’.
Mustafa has also previously worked for Insurance Australia Group (IAG), New Zealand Immigration Service, Kiwibank, New Zealand and Accor Hotels, Asia Pacific.
Mustafa Ghulam is an experienced business improvement practitioner with 16 years’ experience across various industries in four different countries. Mustafa’s business improvement career started with Starwood Hotels Group in USA. Starwood hotels group was the pioneer organisation to introduce Six Sigma business improvement tools as part of its operations in 2001.
Mustafa has an MBA with Distinction from New Zealand. He is a member of American Society for Quality (ASQ), holds a Six Sigma Black Belt certification as well as a Lean Partitioner Certification from Cardiff University, UK. He further holds practitioner level certifications in Project Management methodologies such as PRINCE2 and Agile. He is also a registered Change Manager practitioner.
Mustafa is passionate about ‘systems thinking’ and involving others as part of any change initiatives. He has been part of some high profile multi agency business improvement initiatives focused on reducing process cycle times, and improving customer satisfaction.
What People Are Saying
“The conference was relevant, timely and informative. Excellent value in terms of time and cost.”General Manager, Gwydir Shire Council & Past local government conference attendee
Date: 3 Jul 2016 By: John Comrie
It’s been a decade since formal inquiries were conducted assessing the financial sustainability of local government sectors in all Australian states. Since then much has changed. There have been legislative reforms, guidelines and training aimed at improving financial performance. Councils rightly now focus much more on the longer-term than they once did. Local governments have … Continue reading Local government financial sustainability – more to do?
The post Local government financial sustainability – more to do? appeared first on Criterion Conferences.
Date: 20 Jun 2016 By: Percy Allan AM
Amalgamation is an extreme form of shared services where every activity of a group of councils is centralised in a new administrative body reporting to a single new council. There is no compelling evidence that centralising all local council activities in a single mega-council produces cost efficiencies. That’s because with scale, some activities obtain economies … Continue reading Are you up to the Shared Services Centre challenge?
The post Are you up to the Shared Services Centre challenge? appeared first on Criterion Conferences.
Do mergers make for better councils? The evidence is against ‘bigger is better’ for local governmentDate: 4 May 2016 By: Brian Dollery
Brian Dollery, University of New England Hard-pressed ratepayers in New South Wales and Queensland need no reminding of the perils of municipal amalgamation. NSW experienced a sharp dose of forced mergers in 2004. Queenslanders underwent draconian council consolidation under the Beattie government in 2008. NSW is now on the cusp of a further round of … Continue reading Do mergers make for better councils? The evidence is against ‘bigger is better’ for local government
Date: 6 Apr 2016 By: Bobbi Mayne
Do you often hear esoteric words thrown around about financial sustainability, asset backlog, SRV, special schedule 7, asset re-evaluation, depreciation methodology and arguments like “it was the engineers”, “it was the accountants” and “we don’t have a system that does this”? This alien language was thrust upon me when I arrived at Rockdale City Council … Continue reading Improving Asset Management Practices