Developing skills & resilience for improved service delivery
Conference Date
4th & 5th December 2019
Location
Victoria University City Convention Centre, Melbourne
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Agenda

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Day 1 - Wednesday 4th December, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ASCA)
Responding effectively to the biggest challenges facing the aged care workforce
8:40
The aged care workforce council – a matter of care
  • Collaborating within aged care to solve the current challenges facing the sector
  • Taking leadership and control of the aged care sector to make it a place that people want to have a career
  • ‘A matter of care‘ is a blueprint for the transformation of the aged care workforce
Kevin McCoy
Chief Executive Officer & Interim Chair
Australian Unity & Aged Care Workforce Council
9:20
KEYNOTE: Recruiting & retaining the aged care workforce of the future
  • Examining the features of the aged care sector workforce that we need
  • Looking ahead to best practice recruitment in aged care
  • Working to increase staff retention
Rob Bonner
Deputy Chair & Director, Operations & Strategy
Aged Services Industry Reference Committee & Australian Nursing & Midwifery Federation (SA)
10:00
Speed Networking

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event.

10:30
Morning tea & networking
11:00
10 Reasons for Having a Digital Onboarding Platform

A blueprint for HR leaders can use to create a business case and present to management.

Anwar Khalil
Chief Executive Officer
MyRecruitment+
11:30
Embedding customer centricity in organisational culture
  • Recognising the role of communication in delivering customer driven care
  • Outlining the ways in which culture can underline customer centricity
  • Reviewing how providers can do better
Catherine Walker
General Manager Organisational Capability
Bethanie
12:10
Employee Experience: The Key to Integrating Allied Health into your Organisation
  • Why positive Employee Experience (EX) is vital for the retention and engagement of the Health Workforce
  • Implementing new ways to integrate Allied Health team members into their aged care teams
  • Improving outcomes for older people and enabling growth by integrating Allied Health Services with aged care
Natalie Francis
National Client Solutions Manager
Vivir Healthcare
12:40
Networking lunch
1:30
INTERACTIVE ROUNDTABLES: Developing comprehensive workforce strategies
  • 10 ways of using onboarding automation facilitated by Anwar Khalil, MyRecruitment+
  • Open space session facilitated by Garth Quinn, Uniting
2:30
Matter of Care Update: Holistic care plan and its impact on workforce planning and skills mix, going forward
Professor John Pollaers OAM
Former Chair
Aged Care Workforce Taskforce
3:10
Afternoon tea & networking
Attracting & recruiting a high quality workforce
3:40
Engaging workers & challenging the perception of the aged care sector
  • Understanding the impact of change and reform on employees in the aged care sector
  • The importance of challenging the negative perception of the sector as a whole
  • Supporting providers to maintain and grow their workforce
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ASCA)
4:20
EXECUTIVE PANEL: Strategic challenges facing the aged care workforce
  • Overcoming negative perceptions of the aged care sector as a barrier to recruitment
  • Developing aged care roles that attract talent
  • Examining common skill shortages and how gaps can be bridged
Susan Camilleri
General Manager, People and Culture
Mecwacare
Melissa Coad
Executive Projects Coordinator
United Workers Union
4:50
Closing remarks from the Chair & close of Day One
5:00
NETWORKING DRINKS
Workshop B: How to attract quality candidates to your organisation
Wednesday 4th December 2019, 5:30pm - 8:30pm

The skills and quality of the aged care workforce has always been a critical factor in ensuring that aged care services are of the highest quality. With standard 7 of the New Aged Care Quality Standards stipulating that providers have a workforce that is sufficient, skilled, and qualified, and the national spotlight of the Royal Commission, it is essential that aged care service providers to review how they can attract the best talent to the sector.

This interactive workshop is an opportunity for attendees to work collaboratively with peers to develop a best practice recruitment strategy. They will learn how to attract high-quality candidates, especially from outside of the aged care sector and how to select candidates with the right technical and non-technical skills needed to thrive in aged care. Attendees will leave with practical insights to advance their recruitment strategy.

Why attend this workshop?

  • Market roles in aged care to potential employees outside the sector
  • Assess candidates on both technical skills and softer skills that are harder to assess
  • Hire candidates that are the right cultural fit
  • Tailor your recruitment processes to attract millennials
  • Utilise tools for attracting and retaining the best quality recruits

What you will take away from this workshop

  • Tools to attract and retain the best quality recruits
  • Strategies to identify candidates that are the right fit
  • Practical guidance to ensure that you are equipped to deal with the increasing demands upon the aged care workforce

* Refreshments & dinner provided

Price: $499 + GST

Ana Maria Lopez
Human Resources Manager, Youth Mentor, Business & Wellness Coach
Register Now

Day 2 - Thursday 5th December, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Ian Yates AM
Chief Executive
COTA Australia
Building a customer centric organisational culture
8:40
Connecting the expectations of the consumer with the workforce
  • What are consumer expectations regards the workforce?
  • What does the interim Report of the Royal Commission have to say?
  • What are the key industry reforms required from a consumer perspective?
Ian Yates AM
Chief Executive
COTA Australia
9:20
Understanding the impact of reform on the workforce
Charles Wann
First Assistant Secretary
Department of Health
10:00
CASE STUDY: Engaging five generations working together in the aged care workforce
  • Exploring the reality of having five generations in the workplace
  • Adapting organisational processes to engage all generations
  • Leveraging skill sets and different working styles across generations to build high performing teams
Katie Brown
Senior Workforce & Industry Development Officer
Aged & Community Services Australia (ACSA)
10:40
Morning tea & networking
11:10
Attract the right candidates for aged care with SEEK market insights
  • Gain key insights into the aged care employment market with SEEK’s unique data.
  • Track an aged care candidate’s application journey between various sectors to better understand your available talent pools.
  • Discuss the importance of candidate care on an organisation’s brand and its ability to attract and retain.
James Duncan
National Healthcare Manager
SEEK
11:40
Spotlight session

Get to know the room in this session as delegates share their experiences in building a workforce that delivers the highest quality of care. This session is a great opportunity to collectively discuss and workshop problems that aged care providers around the country are facing.

12:20
Networking lunch
Training & upskilling staff for improved service delivery
1:20
Boosting staff retention through performance management & achievement recognition
  • Innovating processes to ensure that you are engaging employees effectively
  • Accurately evaluating performance – both excellent and subpar
  • Supporting management in recognising and rewarding top performers
Susan Camilleri
General Manager, People and Culture
Mecwacare
2:00
Engaging with our consumers and workforce to drive quality improvement
  • Understanding the customer’s definition of quality and dignity and what this means for providers
  • Exploring how service providers can engage better with our consumers and our workforce
  • Moving towards truly customer driven care
Julie Shearman
Director People & Culture
Presbyterian Aged Care
2:40
Afternoon tea & networking
3:10
CASE STUDY: Promoting attraction and retention through improved job design
  • Designing aged care roles that people want
  • Developing accountability and authority frameworks that provide “freedom to act”
  • Shifting to a person-centered focus for our workforce
Margot Strachan
People & Culture Manager
Kalyra Communities
3:50
Promoting aged care as the workplace of opportunity
  • Emphasising aged care as an attractive and rewarding sector
  • Developing pathways for those outside aged care interested in a change in career
  • Creating and redesigning fulfilling roles that attract talent
Garth Quinn
Recruitment Manager
Uniting
4:30
Closing remarks from the Chair & close of Conference
Workshop A: How to lead your workforce through change
Tuesday 3rd December 2019, 5:00pm - 8:00pm

Given the current period of upheaval and transition in the aged care sector, leadership is a critical factor in better workforce retention. Because of the critical link between employee experience and customer experience, staff members must be properly engaged during change to ensure the continued delivery of quality services to consumers.

This interactive workshop will unpack how human resources leaders can effectively guide their workforce through this transition, both by building their own capabilities and knowledge base and by ensuring that they are leading by example. It will delve into how human resources professionals can make use of existing processes to instill changes required by the new standards and improve engagement and retention. Attendees will also delve into the role of culture in change management and how to support this workforce is prepared to thrive in the sector and deliver customer-centric services.

Why attend this workshop?

  • Examining how human resources leaders can build their own resilience and capacity to lead effectively
  • Supporting and training leaders to build their knowledge base
  • Utilising existing systems and processes to begin the process of change management
  • Leading your workforce through a transition from a task-centred to a person and relationship-centred approach
  • Demonstrating and modelling changes in behaviour

What you will take away by attending

  • Strategies to develop a responsive, adaptable and skilled workforce
  • Guidance on key behaviours for success
  • Advice on how to build engagement through adopting a whole of organisation approach to quality

* Refreshments & dinner provided

IMPORTANT INFORMATION FOR GUESTS ATTENDING Workshop A. The workshop will be held in the Stanley Room at the Rendezvous Hotel Melbourne 328 Flinders Street, Melbourne. Located almost next door to the conference venue, Victoria University City Convention Centre.

Price: $499 + GST

Margot Strachan
People & Culture Manager
Kalyra Communities
Register Now
Workshop B: How to attract quality candidates to your organisation
Wednesday 4th December 2019, 5:30pm - 8:30pm

The skills and quality of the aged care workforce has always been a critical factor in ensuring that aged care services are of the highest quality. With standard 7 of the New Aged Care Quality Standards stipulating that providers have a workforce that is sufficient, skilled, and qualified, and the national spotlight of the Royal Commission, it is essential that aged care service providers to review how they can attract the best talent to the sector.

This interactive workshop is an opportunity for attendees to work collaboratively with peers to develop a best practice recruitment strategy. They will learn how to attract high-quality candidates, especially from outside of the aged care sector and how to select candidates with the right technical and non-technical skills needed to thrive in aged care. Attendees will leave with practical insights to advance their recruitment strategy.

Why attend this workshop?

  • Market roles in aged care to potential employees outside the sector
  • Assess candidates on both technical skills and softer skills that are harder to assess
  • Hire candidates that are the right cultural fit
  • Tailor your recruitment processes to attract millennials
  • Utilise tools for attracting and retaining the best quality recruits

What you will take away from this workshop

  • Tools to attract and retain the best quality recruits
  • Strategies to identify candidates that are the right fit
  • Practical guidance to ensure that you are equipped to deal with the increasing demands upon the aged care workforce

* Refreshments & dinner provided

Price: $499 + GST

Ana Maria Lopez
Human Resources Manager, Youth Mentor, Business & Wellness Coach
Register Now
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Key Speakers

Ian Yates AM
Chief Executive
COTA Australia
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ASCA)
Wendy Zernike
Executive General Manager Innovation & Quality
Bolton Clarke
Julie Shearman
Director People & Culture
Presbyterian Aged Care