The skills, compassion and resilience of the aged care workforce has always been a critical factor in ensuring that elderly Australians receive the high quality, customer driven care that they deserve. Now facing accreditation against the new standards, a Royal Commission and increased scrutiny from the media, it is of crucial importance that providers ensure that they are attracting quality staff to the workforce. To do this, providers must tackle the negative perceptions of the aged care sector, develop potential for career progression in aged care roles, build a culture of engagement and better retain staff.
The Strengthening the Aged Care Workforce conference is running in Melbourne for the first time and will bring together residential aged care providers and home care providers to discuss how the aged care workforce can be grown and strengthened to meet the increased demands. This conference will delve into how providers can present the aged care sector to candidates as the workplace of choice, improve engagement and retention in the existing workforce, prepare to demonstrate compliance with the new standards and successfully transition to a customer centric market.
What will you take away from this event
- An understanding of how to promote aged care as the career of choice
- Solutions to overcome the challenge of training a casualised workforce
- Strategies to overcome negative perceptions of the aged care sector
- Ideas to embed customer centricity into organisational culture
- Insight into the use of mentoring & leadership to increase retention & engagement
- Case studies from industry leaders working to address shortages in the aged care workforce
Who will attend?
Chief Executive Officers, General Managers, Directors & Managers from Residential Aged Care and Home Care providers with responsibilities for:
- People and Culture
- Human Resources
- Talent Acquisition
- Learning and Development
- Practice and Quality
- Strategy & Planning
Attend to learn how to
- Respond effectively to the biggest challenges facing the aged care workforce
- Attract & recruit a high quality workforce
- Build a customer centric organisational culture
- Train & upskill the workforce to deliver high quality care
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989
and has played national leadership roles in COTA since 2002. COTAs are the peak aged consumer organisation in each state and territory and nationally, with
thousands of organisational members representing over 500,000 seniors, plus 30,000 individual members.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council of the Aged Care Quality Agency and the Department of Health’s ACFI Monitoring Group. Ian is the COTA representative on the National Aged Care Alliance and its Sponsors Group. He is a Board member of the Aged Rights Advocacy Service (ARAS) in SA. Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian is Chair of the Management Committee of the Australasian Journal on Ageing (AJA) and serves as a Director of COTA’s Insurance and Membership Services Ltd (IMS). Ian has previously been a Director of the Aged Care Standards and Accreditation Agency and has served on the Consumer Consultative Committee to the Australian Competition and Consumer
Commission (ACCC) and the Australian Energy Regulator (AER), the National Forum on Mature Age Participation, and the former Ageing Consultative Committee to the Federal Minister for
Over the last decade Ian has been Deputy Chancellor of Flinders University and Chair of its Strategic Resources Committee and various other Committees; Chair of the Cancer Council SA and a Director of the Cancer Council Australia; Deputy Chair of the Repatriation General Hospital in SA; Deputy Chair of the SA Council of Social Service; Board Member of the Southern Adelaide Health Service; Board Member of the Flinders Medical Centre; and a member of the SA Government’s Health Performance Council.
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia (ASCA)
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the
establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Wendy Zernike is the Executive General Manager for Care Innovation and Quality at Bolton Clarke, driving innovation and creativity in the aged and community sector. Wendy has
executive managerial experience, including decades of working in both public and private hospitals in Brisbane. Wendy has post graduate qualifications in leadership and management, an MBA from Griffith University and more recently placed in a Global Business Challenge, a business case competition to design sustainable solutions to global problems.
A newcomer to the aged care sector, Wendy brings with her extensive clinical governance experience and contributes to health system innovation through involvement and collaboration
with national organisations and internationally with China and the USA. A passionate nurse at heart, Wendy mentors the next generation of undergraduate and postgraduate nursing students through the Australian College of Nursing Mentoring Program.
Presbyterian Aged Care
Julie has worked as the Director People, Culture and Engagement for Presbyterian Aged Care (PAC) for nearly three years. Moving to the New Standards had refocused Business Strategy and PC&E team efforts to workforce, risk, quality and care.
Julie comes from a cross-sector HR Director background, holds a Masters in Organisational Development with specialisations in Workforce Development and Change and has focused her career in working with values-based organisations undergoing significant shifts in culture, capability, technology and change.
SEEK makes a positive impact on a truly global scale, operating in a total of 18 countries with market leading positions in 14 countries. We create world-class product technology solutions to address the needs of job seekers and hirers and facilitate the matching between job seekers and hirers across our online employment marketplaces. Over its 20 years of operation, SEEK continues to innovate within the markets it operates in. We provide a culture of excellence and acceptance in our workplaces and celebrate the diversity of employees that contribute to the success of our organisation.
Is your aged care facility located in a rural or remote area? You may be eligible for Australian Government funded support to help alleviate the pressure of finding a temporary replacement when your valuable healthcare team member goes on leave.
You will be given all the support needed to recruit, screen and place a highly experienced locum health professional that can hit the ground running from the moment they arrive.
Our unique program is subsidised by the Australian Government so that all you need to worry about is ensuring your community receives ongoing healthcare during your colleague’s absence. This means that there are no fees and your organisation only pays for the cost of hiring a locum for the duration of the leave period i.e. their wage, superannuation and any applicable taxes. We help to alleviate the pressure even further by arranging and paying for the temporary health professional’s travel and accommodation.
Interested in becoming a locum? For every rural and remote placement, you not only receive complimentary travel and accommodation, but you also receive an incentive allowance of $150 per working day and a $100 per day meals allowance.
For more information please visit www.rurallap.com.au or freecall 1800 Rural LAP (1800 18725 527).
What People Are Saying
“Excellent two day conference which focused on the current issues facing the aged care sector. Great networking opportunities with like minded professionals.”Benevolent Society Strengthening the Aged Care Workforce 2019 conference attendee
Date: 23 Oct 2019 By: Criterion Content Team
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Date: 20 Mar 2019 By: Ash Natesh
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Date: 10 Jan 2019 By: Ash Natesh
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Date: 13 Dec 2018 By: Ash Natesh
We interviewed, Chris Dougherty, General Manager, Human Resources Prescare & Professor Michael Woods, Centre of Health Economics Research & Evaluation, University of Technology Sydney. Here is their Insights on what the challenges and wins the aged care sector has faced in 2018: Chris Dougherty, General Manager, Human Resources Prescare “The largest challenge was the looming …