The Aged Care Reform after the 2018 Federal Budget conference will be your first opportunity to unpack the aged care reform measures in the 2018 Federal Budget with legislators, industry peaks and aged care experts to identify your next steps.
Topics to be discussed:
- This Budget contains an unprecedented package to address the opportunities of an ageing Australia – More Choices for a Longer Life. How does this impact on and affect the future of aged care?
- How much did the Budget deliver on the recommendations of the Legislated Aged Care Review and the Review of National Aged Care Quality Regulatory Processes?
- What’s going to happen about the recommendations that have not been accepted, or actioned?
- How will the new Quality and Safety Commission and Unannounced Visits be implemented, as providers also transition into accreditation under the new single quality framework?
- How far will the Budget measures reduce the Home Care Package waitlist, and what more needs to be done?
- How will we address the workforce requirements for nearly a doubling of Home Care Packages and projected growth in residential care?
- How are providers really faring financially, what difference will the Budget provisions make, and what is the future direction of residential funding likely to be?
- Given the government has announced in principle approval for residential funding to become consumer controlled, what needs to be considered in the impact analysis study?
- Overall where does the Budget leave us on the Aged Care Roadmap?
Who will attend this event?
Aged care providers, board members and investors with responsibility for:
- Executive leadership
- Residential care
- Home & community care
- Strategy & operations
- General management
Attend to learn:
- Understand the impact of the 2018 Federal Budget following the Tune & Carnell Reviews
- Plan next steps strategically with insights from Treasurer Scott Morrison, Minister Greg Hunt & Minister Wyatt
- Prepare your organisation for potential changes to funding, especially in residential care
- Get answers to your biggest questions on quality, funding and reform to come
Minister for Health
Aged Care Financing Authority
The Aged Care Sector Committee
MOA Benchmarking are experts in online systems for quality improvement and risk assessment in aged and home care. MOA represent the largest community of providers networked to continuously improve outcomes for older Australians in care. Individual services through to Australia’s largest provider organisations partner with MOA to tailor a suite of continuously updated tools including audits, surveys and quality indicators. A partnership with MOA transitions provider organisations from compliance to better practice; keeping them ahead of constantly changing regulation and the ‘incident waiting to happen’. Providers can seamlessly drill down from their dashboard to detailed benchmarked reporting in real time. Performance can be assessed over time as well as how it compares with like peers. Risk and opportunities for improvement are intuitively flagged and connect with an online Plan for Continuous Improvement (PCI) Manager. Teams collaborate to convert data such as MOA report flags, complaints or suggestions into documented improvements within a ‘live’ platform. Staff are notified of every update and reports are submitted or shared with the AACQA or stakeholders on demand. MOA Benchmarking provides a complete quality improvement program which is constantly evolving to meet the changing needs of the age care sector.
Strativity Group is a global customer experience consultancy that has undertaken a significant volume of work in Australia’s Aged Care Sector and the broader health segment.
Our expertise is in strategy, experience design and cultural transformation.
Strativity works with clients to:
- Design and execute value creating customer experience strategies
- Define, improve and innovate the customer experience
- Develop a customer-centric culture and improve organisational capability
- Determine the economics that support investment in customer experience management
Strativity helps our clients answer the following questions:
- What is our current customer experience and how do we effectively map it?
- How do we identify and prioritise the key areas for improvement?
- How do we innovate the experience to create and sustain a competitive advantage?
- How do we build an enterprise wide blueprint for experience improvement?
- How do we infuse the customer perspective into our business to drive real change?
- How do we capture the economic value of our customer experience strategy?
What People Are Saying
The Criterion Conference was great with a good line up of relevant to the industry speakers – thank youGeneral Manager, Doutta Galla Aged Services
Very informative conference with a good mix of speaker and audience interaction.CEO, Meath Care
Criterion are one of the few organisers that work with sponsors to ensure maximum networking and value for investmentNational Sales and Marketing Manager, Malmet
COTA Criterion Conferences provide a great mix of expert comment, lived experience of implementing reform and fabulous networkingNational Manager Aged Care Reform, COTA
Thought provoking conference that challenged me to adjust my perspectives and to see outside the square.Care Manager, Illawarra Diggers Aged and Community Care
Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.Date: 16 May 2018 By: George Bej
As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the …
Date: 5 Jun 2017 By: Campbell McGlynn
IRT Group is an aged care provider operating in NSW, ACT and QLD. We have 2,400 employees and operate five business units; residential care, retirement living, IRT at Home, IRT Catering and the IRT College, our training company. Becoming an employer of choice was not something we intentionally set out to do. Rather it …
Date: 10 May 2017 By: Jayne Ryan
Demographic changes, an ageing population and a mobile workforce present many challenges for the community services workplace. More jobs are being created in the health and disability sector, particularly with the arrival of the NDIS, and in order to attract and retain a skilled workforce, we need to look outside the box. Shortages in the …
Date: 9 May 2017 By: Greg Skelton
We need to change the aged care industry in Australia. We all know that aged care needs to transform to reflect what customers really want, so at PresCare, we are demonstrating our commitment to this by asking real people what they want and need. This has helped to paint a picture of what the company …
Endorsers & Media Partners
Welcome to ACSA…
…the strong, proactive voice for not-for-profit aged services providers.
We know how important our members are to the community and the people they serve, and we are passionate about the quality and value of the services they provide, irrespective of their size, service mix or location.
ACSA collaborates with its membership to ensure powerful advocacy for a fair, responsive and caring society that values and supports older Australians.
Australian Ageing Agenda
Australian Ageing Agenda (AAA) is an independent and authoritative bi-monthly magazine and news website for people who work in or around the broad aged services and retirement living sectors in Australia. It provides a range of objective news, analysis and opinion on ageing issues and policy, aged care and seniors housing.
Community Care Review
To assist community care organisations and their staff to understand and navigate the historic changes underway in both community aged care and disability services, in early 2015 the team behind AAA launched a new magazine dedicated exclusively to community care.
Published quarterly, Community Care Review magazine provides news and analysis on the key challenges and opportunities facing the sector, as well as opinion from informed commentators and sector leaders. Leading experts provide analysis and advice on key areas impacting community care organisations. Community Care Review has a strong focus on evidence-based practice, and carries a range of engaging articles on research, clinical and practice issues. Community Care Review is published quarterly.