Aged Care Quality & Safety Commission
Janet is a career public servant who for the last 20 years has held a range of executive positions at Commonwealth, State and regional levels, working in the areas of health and aged care policy, strategy and planning.
After stints in the NSW Department of Health, the Commonwealth Department of Veterans’ Affairs and the Commonwealth Department of Health, Janet took up the position of Deputy CEO, and then acting CEO, of the Northern Territory Department of Health.
Immediately before her appointment as inaugural Commissioner of the Aged Care Quality and Safety Commission in January this year, Janet was Chief Co-ordinator with overall responsibility for leading the Northern Territory Government’s response to the Royal Commission into the Protection and Detention of Children in the Northern Territory.
In 2009, Janet was awarded a Public Service Medal for her contributions to health system policy.
Hans Erik Henriksen is CEO of Healthcare DENMARK. Healthcare DENMARK is a public private partnership organization, with a national mandate to promote Danish healthcare solutions and competencies abroad. The partnership is a framework for linking international partners with efficient Danish solutions and does not represent individual companies.
He has a solid healthcare background from different executive positions during the latest 20 years. He was CEO of the innovative Danish healthcare-IT company Cetrea, which during 2008-2012 was established as a leading provider of solutions to the Danish market and during the same period accessed markets in other Nordic countries, Germany, Netherlands and USA.
Before joining Cetrea, he was responsible for IBM Healthcare and Life Sciences in the Northern and Eastern part of Europe (the countries U.K., Ireland, South Africa, Germany, Austria, Switzerland, the Nordic Countries and Central and Eastern Europe).
Since 2008 he has also been engaged as board member in a number of different healthcare and healthcare-IT companies. During 2012 he was a member of the Danish Governments Growth team for Healthcare and welfare solutions.
Opal Aged Care
Rachel Argaman joined Opal as Chief Executive Officer in August 2018. Rachel is passionate about people and knows that organisational culture is fundamental to success. She believes that, “Companies don’t succeed, people do”. She is committed to investing in Opal’s 8,500 strong team, ensuring they can develop their skills, build long-term careers in aged care and continue to provide exceptional, compassionate care to residents as we ensure our customer experience is one of connection and whole of person well-being.
Rachel brings a wealth of experience, expertise and proven leadership skills in the hospitality and accommodation industry to Opal. Previously she was CEO at TFE Hotels for 11 years. Rachel holds a Bachelor of Arts (Hons) and MBA in Services Industries Management from the University of the Witwatersrand.
Content Jason is a Chartered Accountant and Executive Director with over 19 years’ experience as a CEO in the Aged Care industry. As the CEO of KinCare, he led the organisation through a period of growth from a small family owned organisation employing around 60 staff, to position it as the largest private sector entity in its industry. Jason and his team have managed the company’s success through substantial and consistent organic growth as well as a series of company transforming acquisitions. A focus on successful execution, change management, team leadership and customer service was central to this success.
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Aged & Community Services Australia (ACSA)
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Minister for Aged Care & Senior Australians
Australian Medical Association
Dr Anthony (Tony) Bartone was elected Federal President of the AMA in May 2018, having served as Vice President since May 2016. He served as President of AMA Victoria (AMA VIC) from 2014 to 2016, and as Vice President of AMA VIC from 2012 to 2014.
Dr Bartone is an experienced General Practitioner and management executive, working in two General Practices in the northern suburbs of Melbourne. His principal specialty interests include men’s health, mental health counselling, care co-ordination of patients with multiple chronic illnesses, and aged care. Dr Bartone graduated from Melbourne University in 1984 after completing his residency at St Vincent’s Hospital in Melbourne, and obtained his fellowship with the Royal Australian College of General Practitioners in 1990.
Dr Bartone also completed a Master of Business Administration from the Melbourne Business School in 2004 with First Class Honours average.
Dr Bartone has held many Federal AMA Council and Committee positions since 2008, including serving as a member of the AMA Council of General Practice.
At the 2016 AMA National Conference, Dr Bartone was awarded Fellowship of the Association in recognition of his outstanding services to the AMA and as a mark of the high esteem in which he is held by Fellow members.
The Lantern Project
Dr Cherie Hugo has been consulting with her team of dietitians to aged care homes for nearly 2 decades and in 2013 founded The Lantern Project, a national aged care collaboration devoted to improving resident’s quality of life through the joy of good food. The Lantern Project is an organisation supporting Australian aged care stakeholders through action-based research and research translation, topical monthly meetings, training opportunities and tools to help raise the bar on the aged care food and mealtime experience.
Since commencing employment with integratedliving Australia Ltd Catherine has worked extensively in roles that supported organisational development and the growth of the organisation. Prior to Catherine’s appointment as the Chief Executive Officer of integratedliving in October 2010, Catherine had been Deputy CEO responsible for Business Development and Business Improvement, including the growth in programs and expansion into new regions and new programs through tender management and the focus on business excellence. Catherine is passionate about innovation, customer centricity, and equity of access to health and wellbeing services for rural, regional and remote consumers. Catherine’s background before joining the organisation was in strategic, operational and facilities planning in the NSW TAFE system.
Catherine’s holds an MBA, BA and Dip Adult Education.
Five Good Friends
Craig was appointed CEO of OPAN in August 2018. Craig has extensive experience in health service management and health consulting and was previously the chair of the management board for Senior Rights Service NSW. He is also the director of a health consulting firm focusing on primary care NGOs, ageing, mental health, eHealth and Aboriginal health. Flowing from his background in nursing, he is passionate about connecting and improving the health system for all Australians and also has positions on a number of Non-Government Organisations Boards.
Human Rights Watch
Elaine Pearson is the Australia Director at Human Rights Watch. Based in Sydney, she works to influence Australian foreign and domestic policies in order to give them a human rights dimension. Pearson regularly briefs journalists, politicians and government officials, appears on television and radio programs, testifies before parliamentary committees and speaks at public events. Pearson writes frequently for publications including Harper’s Bazaar, the Guardian and the Wall Street Journal. She is an adjunct lecturer in law at the University of New South Wales. From 2007 to 2012 she was the Deputy Director of Human Rights Watch’s Asia Division based in New York.
Prior to joining Human Rights Watch, Pearson worked for the United Nations and various non-governmental organisations in Bangkok, Hong Kong, Kathmandu and London. She is an expert on migration and human trafficking issues and sits on the board of the Global Alliance Against Traffic in Women. Pearson holds degrees in law and arts from Australia’s Murdoch University and obtained her Master’s degree in public policy at Princeton University’s Woodrow Wilson School of Public and International Affairs.
Wendy is a tertiary qualified health professional with over 30 years of experience in the health sector.
Her broad career in health including: emergency nursing, operational management, education, clinical governance, communication and digital and telephony health delivery knowledge, provides a significant point of difference and value to her skill set as she now moves into the Aged Care sector.
Wendy took up a position in July 2019, as the General Manager for Quality and Clinical Governance at RSL LifeCare.
She has passion for and expertise in clinical governance specifically:
- Using outcomes of incidents and customer feedback to reduce risks and inform continuous quality improvement.
- Customer engagement and communication –framework and strategy development.
- Developing health literacy strategies to improve clinical and care practices for RSL LifeCare customers.
University of Tasmania
Juanita is a Senior Lecturer and Researcher in Dementia Care at the Wicking Dementia Centre for Research and Education at the University of Tasmania specialising in medicines management for people with old age mental health conditions. Her varied background is as a community, military, consultant, residential care and Government pharmacist.
Juanita’s major interest is in the use of psychotropic medication in residential aged care. After observing directly the high utilisation of antipsychotics, benzodiazepines, sedating antidepressants and other sedating psychotropic agents in this sector, she has been researching this topic since 2006.
As part of her PhD, she developed the intervention, ‘RedUSe’ (Reducing Use of Sedatives), for which she was awarded an International Psychogeriatric Association (IPA) Research award in 2009. In 2014, the RedUSe project was funded for national expansion to 150 Aged Care homes across Australia as a Federal Government ‘Dementia and Aged Care Service (DACS)’ grant. The project effectively reduced antipsychotic and benzodiazepine use by 13% and 21%, respectfully, while increasing the rate of review of these medications ten-fold. RedUSe was published in the Medical Journal of Australia in August, 2018 and the project was awarded the ‘theMHS’ (the Mental health Services) award for education, training and workforce development in 2018.
Glen has over 16 years of experience in health and aged care having worked in the acute and community health sectors as a clinician and health manager as well as working for the regulator of the aged care sector in Australia. Glen’s qualifications include a Bachelor of Speech and Language Therapy and a Masters of Health Administration and he has spent time working in the UK and NZ aged care markets developing customer service standards and operating models and management systems.
Aged Rights Advocacy Service
Carolanne became the Chief Executive of Aged Rights Advocacy Service in April 2016, bringing to the role over 20 years’ experience as a registered nurse, lawyer, executive, spanning health, aged care, legal, not-for-profit peak body, policy, sector development and social justice. Contributing to her multidisciplinary professional expertise, Carolanne has had experience working in rural and metropolitan environments in South Australia and New South Wales as well as with culturally and linguistically diverse communities. She also has lived experience as a military family member and supporter of veterans.
Carolanne has been recognised for her academic excellence for Elder Law, Comparative Aspects of Malaysian Law, and legal research into Compulsory Reporting in Aged Care. Carolanne has embraced opportunities to serve on state and national advisory committees collaborating with the purpose of improving the quality of life and care of older people. During the last ten years, Carolanne has also served on a number of not-for-profit Boards.
Carolanne is currently a Board member of Elder Abuse Action Australia (EAAA) Ltd; Chair of End of Life Directions for Aged Care (ELDAC) National Reference Group; Member of SA Health Adult Safeguarding Advisory Group and was appointed to the Aged Care Quality and Safety Commission Advisory Council in April 2019.
Carolanne holds a Bachelor of Laws and Legal Practice (Hons) Degree, Bachelor of Nursing and Diploma of Business Management (Aged Care).
Wendy Zernike is the Executive General Manager for Care Innovation and Quality at Bolton Clarke, driving innovation and creativity in the aged and community sector. Wendy has executive managerial experience, including decades of working in both public and private hospitals in Brisbane. Wendy has post graduate qualifications in leadership and management, an MBA from Griffith University and more recently placed in a Global Business Challenge, a business case competition to design sustainable solutions to global problems.
A newcomer to the aged care sector, Wendy brings with her extensive clinical governance experience and contributes to health system innovation through involvement and collaboration with national organisations and internationally with China and the USA. A passionate nurse at heart, Wendy mentors the next generation of undergraduate and postgraduate nursing students through the Australian College of Nursing Mentoring Program.
Karn joined Whiddon after working for more than 20 years as a consultant in corporate and brand positioning, strategic marketing and planning. She has worked internationally and in Australia across a range of sectors including health and wellness, food retail and hospitality, financial and professional services and government.
At Whiddon, Karn is responsible for strategic planning, research and innovation and brand development. This includes innovating in the wellbeing space and contributing to Whiddon’s quality improvement through new care planning approaches, continuous development of our MyLife care model and programs and managing our consumer experience and feedback mechanisms.
Ballarat Health Service
Lisa is the Director – Aged Care Services at Ballarat Health Services. Previously she held the position of Senior Lecturer and National Post Graduate Programs Coordinator at the Australian Catholic University. She has extensive Victorian Public Sector healthcare experience and has held a number of education and senior nurse management positions, both in metro and regional/rural areas.
Lisa has a keen interest in the care of the older person which stems back more than 25 years. She has numerous nursing qualifications including a Doctor of Nursing degree focusing on nursing decision making processes when administering psychotropic medications as chemical restraints in aged care. Lisa has held positions on a number of state and national aged care reference groups and has been involved in developing state and national guidelines, such as the Victorian Quality Indicators in public sector residential aged care services. In 2010 Lisa was admitted as a Fellow of the Australian College of Nursing in recognition of her commitment and leadership to nursing. Lisa holds an Adjunct Associate Professor position at La Trobe University and Adjunct Senior Researcher position at University of Tasmania. She is currently involved in a number of research projects focusing on person centred care and medication management in residential aged care.
Jay is a Certified Public Accountant (CPA Australia), Chartered Accountant (India), Certified Internal Auditor, and Certified Information Systems Auditor with over 15 years of compliance, Quality (ISO 9001, ISO 14001, ISO 18001 and ISO 31000) and internal Audit experience as well as over 10 years in senior management positions in various multinational corporations. Jay is a Graduate from the Australian Institute of Company Directors with extensive experience as a Director in a number of NFP Boards in Australia.
Jay has wide ranging experience in compliance auditing and management in varied positions across several industries with deep staff management experience. This includes roles as senior finance manager in multinational organisations and in boutique hotels in Australia.
Jay has successfully established compliance and quality auditing practices against applicable quality standards including Palliative Care Standards, Community Care standards, Disability standards and Aged Care standards across all programs with continuous improvement framework, additionally reporting on audit recommendations that has been consistently reflected with the organisation being accredited successfully twice in all its programs.
Prior experience includes working as a Senior Internal Audit Risk and Quality Manager in a large NFP, Vincent Care Victoria, (a full subsidiary of St Vincent de Paul Victoria, that had 7 large aged care facilities across Victoria, a large Disability Services, as over 25 complex programs funded by Department of Social Services, Department of Health and other state and federal departments.
As a Senior Compliance and Internal Audit Manager in TNT Australia, for over 7 years, Jay was responsible for establishing a world class Risk, compliance and Internal Audit framework based on ISO 9001, (Quality standards, 14001 (Environmental standards) and 18001 (Occupational Health & Safety standards) and was responsible for maintaining the accreditation for TNT in Australia. Additional responsibility was to foster a culture of quality improvement across the organisation in line with the ISO standards and compliance to the local laws in relation to OHS and environment. The role also included support in an advisory capacity in relation to Risk and Compliance Management frameworks that involved strategic advice to key stakeholders in relation to legislative framework and policies. As a part of the compliance reviews, revenue generation strategies were also assessed and reported in line with organisational policies.
In his current role as General Manager Quality, Jay is responsible for establishing innovative risk management practices, robust assurance reviews, and compliance frameworks as also the Quality management framework across Goodwin. Additional responsibility includes organisational wide maintenance of policy framework and Work Health and Safety systems.
Ageing with Pride
Sam is one of Australia’s leading LGBTI inclusive strategists, policy makers and influencers with extensive knowledge and experience in assisting ageing, aged care and health providers develop LGBTI inclusive services. Sam is the Managing Director of Ageing with Pride, a service that is committed to culturally safe, respectful and inclusive aged, health and palliative care for all older people and elders with diverse characteristics and life experiences, with a strong focus, passion and commitment to LGBTI inclusive care. Previously Sam was the Silver rainbow National Project Manager at the National LGBTI Health Alliance.
Sam is a member of the Aged Care Sector Committee (ACSC) that provides advice to the Government on aged care policy development and implementation and chairs the ACSC Diversity Sub Group. Sam is also on the Board of Directors of the International Federation of Ageing.
Sam holds Masters Degrees in International Relations, Politics and Public Policy and Social Administration and is a Distinguished Member of the Australian Association of Gerontology.
RSL Care SA
With over 20 years’ experience in aged care, Kellie has broad and deep experience from the ‘ground-up’ to executive management level. She has served in senior leadership and management positions for over 15 years and has been a Quality Assessor for over 12 years. Kellie is the Chief Operations Officer of RSL Care SA, the premier veterans aged care organisation in South Australia, and has recently developed and implemented a philosophy of care for RSL Care SA which values the individual’s life experience identifying the life they wish to live. Kellie is also on the Board of Meaningful Ageing.
Deanna has diverse experience in change management, strategy and customer experience, having worked in financial services and local government before moving across to health and aged care.
In her current role as Head of Group Innovation at IRT, she is responsible for leading, managing and advising on customer led product and service innovation. This includes actively promoting and supporting innovation across the organisation, developing and managing the end to end innovation methodology and process.
Deanna inspires people and groups to explore and thrive in new and challenging environments by opening them up to bigger opportunities. Deanna enables them to uncover and reach their potential by thinking bigger, digging deeper and discovering and creating new possibilities.
Kevin McCoy was appointed CEO of Australian Unity’s Independent and Assisted Living division in 2017 and has the great fortune to represent almost 65,000 customers across the company’s aged care, disability and Indigenous services.
Kevin spends as much time as possible on the road visiting Australian Unity’s customers and its 7000 employees. He believes it’s in his customers’ homes, retirement communities, aged care homes and the remote communities of the company’s indigenous customers that he gets to truly understand how to make a difference in lives of those people who trust Australian Unity with their wellbeing.
In two years, Kevin has visited more than 50 homes and met more than 2,000 customers. Through these travels he has met some amazing people, heard some confronting stories, seen the loneliness and laughed a lot. This experience has given Kevin an incredible insight into customers and older, vulnerable Australians while also developing a respect, appreciation and admiration for the aged care workforce.
Dr. Rosy Walia has over 20 years senior management experience in the community sector. For the last 12 years she has held the position of CEO with Multicultural Care (MC), a leading provider of culturally tailored home and community-based support services for older people, people with disability and their carers’. Prior to this, Dr. Rosy Walia championed quality management in the community and health care sectors as State Manager NSW/ ACT within a leading National accrediting Body.
Dr. Rosy Walia has held numerous representative and advisory roles. Recently she has been elected as NSW State Committee member of National Disability Services (NDS) -a national peak body for Disability Services organisation. Since 2011, she has been involved in the Community Care Advisory Committee of Aged & Community Services Australia (ACSA). In 2019, she was appointed to the NSW Division Council of ACSA. In 2018, she was invited by the Minister to participate in a Providers Roundtable on the Terms of Reference for the Royal Commission into Safety & Quality of Aged Care and was an invited member of the Australian Aged Care Quality Agency Standards Guidance Reference Group. Rosy has served on numerous not-for-profit boards too.
Dr. Rosy Walia is a recognised authority in the delivery of multicultural services. She is a recipient of the prestigious Cultural Diversity Scholarship at AICD for Company Director Course and is regularly consulted on social policy and program design.
Over her career, Rosy has gained experience in liaising with a diverse range of individuals, community groups, service providers and government departments. It is her belief that effective public relations skills are essential in achieving appropriate outcomes.
Vanessa has a passion for understanding clients and their interactions with businesses and brands, honed through more than 25 years consumer marketing and media experience. Her past roles have included brand heavy weights such as LEGO, Fone Zone (now Vita Group), Crusty Demons, Canberra Raiders and Poolwerx.
Supporting integratedliving to develop a truly client focused model, Vanessa’s team have been responsible for bringing the integratedliving brand into a modern world. Delivering a dynamic and evolving brand that supports the growth needs of a business who eclipsed 300% growth during this time. The team see that the ever evolving client journey in the aged care space can be greatly improved if we see it through the eyes of our clients.
Scott Howard has a passion for people and extensive experience designing products and services and leading transformation to improve customer experience. Scott has 15 years experience working globally across a range of sectors, many highly regulated, including healthcare, government, financial services and manufacturing. Most recently Scott was responsible for driving customer-centric change at QBE, leading the human centred design, customer insights and digital teams. Scott built the Human Centred Design function from scratch, pioneering design thinking for QBE and fundamentally changing the way the organisation thinks about customers. Prior to QBE, Scott designed medical devices for ResMed, led business improvement as a management consultant for both Accenture and KPMG and led mobile app design for several large ASX200 organisations in a digital agency.
Churches of Christ in Queensland
Justin Primus is an experienced customer engagement specialist and has worked with organisations such as Suncorp, Volvo Cars Australia, Queensland Performing Arts Centre, Victoria Emergency Information Line, Network Rail and Wesley Mission Queensland. An expressive and influential leader who drives strategic change generating consensus through a customer centric lens aligning both the employee life-cycle and customer journey as one for long-term sustainability. Tactically and operationally sound, delivering a customer centric culture that brings together business functions for long-term sustainability.
Churches of Christ in Queensland
Jodie McAloney is a highly respected HR Executive. She is a gifted leader with the ability to think and operate strategically, operationally and tactically as required. She has a passion for empowering others and will use her influence to gain the best outcomes for those around her. She has diverse experience in a range of not-for-profit and government positions, and draws upon her experience to deliver effective and efficient solutions. People strive to have Jodie as their leader because they know she has integrity, she delivers, and she genuinely cares.
Fiona is an experienced community sector leader with a passion for making a difference in the community. She has a values based approach to her work and collaborates with others to achieve common goals. At Playgroup Australia she is focusing on achieving the vision of creating a village through play. In our modern society we need to ensure all families can connect to community to sustain them and support them to give children the best start.
Fiona has a strong personal commitment to full social inclusion for people with diverse backgrounds and needs, and values the opportunity to contribute her skills to building social capital for families and children in need. Her experience and expertise is in public policy enabling her to make a strong strategic contribution to tackling the big issues.
Fiona has past experience as a CEO, Director and/or Chair of community organisations or community boards in the ACT.
Susan has a background in Health Information Management and Quality and worked in both public and private hospitals for a number of years. She has also held roles across complaints management, legal compliance and risk management systems prior to moving into her current role as Director of Quality and Safety of aged care at Mercy Health. Like most Quality Managers Susan sees her challenges as creating systems and processes that not only monitor, measure and report on the quality of care and services being delivered but that add real value to the resident experience.
Cassie Mason is the Director of the Office for Ageing Well in SA Health, focused on developing and implementing dynamic and innovative social policies and programs to support older South Australians to age well. She currently has portfolio responsibility for state ageing policy, SA Government aged care strategy, retirement villages, Seniors Card, ageing community grants and South Australia’s new Adult Safeguarding Unit, established under landmark legislation. Cassie is also currently leading an Australian-first CCTV pilot project, to explore whether this type of audio-visual surveillance technology has a place in aged care facilities to improve the safety and wellbeing residents.
With degrees in Law, Education and Health Sciences, Cassie has previously held a range of roles across the SA Public Sector, including as Principal Advisor to the South Australian Chief Psychiatrist, Principal Policy Officer in Cabinet Office, and Manager, Service Reform in the Department for Human Services. She is passionate about raising awareness of issues affecting older people, and working collaboratively with government, non-government and the community to engage people in the decisions that affect them.
Touchstone Life Care