Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to conference organisers one week prior to the conference commencing. Please identify yourself to Criterion staff upon arrival to ensure all your needs are met.
When should I pay for the event?
Payment must be received within 7 days of receipt of the invoice. Full payment must be received prior to the conference to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.
How should I pay for the event?
Payment details can be found on each specific event page. Alternatively a credit card authority form will be issued along with your invoice after your registration. To use this method please complete this credit card authority form and fax through to our accounts department on 1300 918 334 or email to firstname.lastname@example.org. Once your credit card is successfully processed your receipt will be emailed to you. N.B. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registrations page of every brochure.
How many delegates can we expect at the conference?
Delegate numbers vary from conference to conference. A delegate list will be on display to assist with networking opportunities. Please speak with Criterion Conference representatives during the course of the conference for further assistance.
Can I request a delegate list?
Due to privacy laws, Criterion Conferences are legally unable to distribute copies of the delegate lists and/or contact details. A list of all attendees will be on display throughout the course of the conference.
How do I get to the venue?
Full venue details are located on individual event website. All conference venues are located close to public transport with car parking available. Contact the conference venue directly for parking prices and any further information.
When will I receive my delegate pack?
Your delegate packs will be distributed at registration upon arrival.
Can I purchase additional copies of the conference materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 316 882 or email email@example.com to place your order prior to the conference.
How can I gain access to the speakers presentations?
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the conference concluding. Please note, presentations are made available subject to the speakers approval. On some occasions a presentation may not be available to download due to speaker privacy requests.
What is the dress code?
Conference dress code is Business casual.
Do all the speakers present live in person?
All speakers at Criterion Conferences present live and in person unless specifically noted on the conference program or circumstances prevent the speaker from appearing live.
Are there Q&A opportunities for Delegates?
At all Criterion Conferences, delegates have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.
Are there opportunities to network with other delegates?
Criterion Conferences provide a number of networking opportunities for all conference attendees. Clearly printed name badges are provide to all attendees at registration, attendees are encourages to wear these for the entirety of the conference to ease networking processes during all session breaks. Attendees are encouraged to bring plenty of business cards.
Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all Criterion conferences. Attendees are advised when additional receptions are scheduled.
What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each conference brochure.
What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another Criterion Conference event. Cancellations must be made in writing to firstname.lastname@example.org . The company regrets that no cancellations will be refunded, course documentation will however be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
Can I send a substitute instead of cancelling?
A substitute delegate is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email email@example.com and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
How do I unsubscribe from promotional emails
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to firstname.lastname@example.org
CompliSpace specialises in governance, risk, compliance and policy management (GRC&P) solutions for organisations in highly-regulated industries-including residential aged care. We help you meet your obligations so you can focus on your core purpose –caring for consumers and supporting your staff.
With ongoing industry changes announced by the Regulator (ACQSC), eight Standards (Aged Care Quality Standards) to demonstrate compliance with,and a Royal Commission, the pressure is on to not only comply, but also to demonstrate and evidence compliance on a continuous basis and to prove staff understanding of their obligations and meeting of their responsibilities.
We have a proven track record of providing solutions that result in cultural change within organisations and we have extensive experience with helping organisations manage the outcomes of Royal Commissions. CompliSpace provides services across Residential Aged Care, the education, not for profit and corporate and financial services sectors. We have aged care specialists on staff.
Aged Care Essentials–Free Weekly Publication to Help You Keep Up
Our mission is to help Aged Care providers understand and meet your legal and regulatory requirements. Whether you are a client or not, we know we can help. That’s why we publish Aged Care Essentials(ACE).This weekly online publication focuses on helping Aged Care Providers understand HOW to meet the ever-changing and ever-increasing regulatory and compliance obligations. It’s free to subscribe: agedcareessentials.com.au
CompliCare–Your Answer to “How?”
How can you ensure anyone within your organisation can access the answers they (or assessors) need -fast? CompliCare helps you handle over 600 possible requests from assessors and manage the complexity of how the Standards interrelate.
There are two solutions:
- CompliCare –For providers who want a complete solution. Includes policies (kept up-to-date with changes in the law and best practice), training (to ensure staff understand what the Standards require) as well as a tool for capturing, interpreting and managing data and reporting. This complete solution simplifies the way you meet your obligations and facilitates cultural change.
- CompliCare Assurance –For providers who HAVE policies,but need a solution to capture, interpret and manage data and reporting. This system and content solution is especially effective for providers who have more than one facility and would like to see all data in one place
Both solutions include consulting services before, during and after implementation,as well as Help Desk support.
Learn more and watch a short video: www.complicare.com.au
Is your aged care facility located in a rural or remote area? You may be eligible for Australian Government-funded support to help alleviate the pressure of finding a temporary replacement when your valuable healthcare team member goes on leave.
You will be given all the support needed to recruit, screen and place a highly experienced locum health professional that can hit the ground running from the moment they arrive.
Our unique program is subsidised by the Australian Government so that all you need to worry about is ensuring your community receives ongoing healthcare during your colleague’s absence. This means that there are no fees and your organisation only pays for the cost of hiring a locum for the duration of the leave period i.e. their wage, superannuation and any applicable taxes. We help to alleviate the pressure even further by arranging and paying for the temporary health professional’s travel and accommodation.
Interested in becoming a locum? For every rural and remote placement, you not only receive complimentary travel and accommodation, but you also receive an incentive allowance of $150 per working day and a $100 per day meals allowance.
For more information please visit www.rurallap.com.au or freecall 1800 Rural LAP (1800 18725 527).
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GO1 has all your compliance needs covered with aged care online training, including courses from recognised providers such as Aged Care Learning Solutions. Our marketplace features over 100,000 courses created by local and international experts. Customers include SEEK.com.au, Oxford University, National Australia Bank, and St John Ambulance.
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Endorsers & Media Partners
ACSA is the leading national peak body supporting not for profit church, charitable and for purpose providers of retirement living, community, home and residential care for more than 450,000 older Australians.
We are committed to being a strong and effective advocate with a persuasive national voice that leads the national aged care agenda. Our members are critical to the community and the people they serve.
Aged and Community Services Australia is at the forefront, representing and supporting members to achieve excellence in providing quality and affordable housing, home care and residential services to older Australians.