Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to conference organisers one week prior to the conference commencing. Please identify yourself to Criterion staff upon arrival to ensure all your needs are met.
When should I pay for the event?
Payment must be received within 7 days of receipt of the invoice. Full payment must be received prior to the conference to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.
How should I pay for the event?
Payment details can be found on each specific event page. Alternatively a credit card authority form will be issued along with your invoice after your registration. To use this method please complete this credit card authority form and fax through to our accounts department on 1300 918 334 or email to firstname.lastname@example.org. Once your credit card is successfully processed your receipt will be emailed to you. N.B. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registrations page of every brochure.
How many delegates can we expect at the conference?
Delegate numbers vary from conference to conference. A delegate list will be on display to assist with networking opportunities. Please speak with Criterion Conference representatives during the course of the conference for further assistance.
Can I request a delegate list?
Due to privacy laws, Criterion Conferences are legally unable to distribute copies of the delegate lists and/or contact details. A list of all attendees will be on display throughout the course of the conference.
How do I get to the venue?
Full venue details are located on individual event website. All conference venues are located close to public transport with car parking available. Contact the conference venue directly for parking prices and any further information.
When will I receive my delegate pack?
Your delegate packs will be distributed at registration upon arrival.
Can I purchase additional copies of the conference materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 316 882 or email email@example.com to place your order prior to the conference.
How can I gain access to the speakers presentations?
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the conference concluding. Please note, presentations are made available subject to the speakers approval. On some occasions a presentation may not be available to download due to speaker privacy requests.
What is the dress code?
Conference dress code is Business casual.
Do all the speakers present live in person?
All speakers at Criterion Conferences present live and in person unless specifically noted on the conference program or circumstances prevent the speaker from appearing live.
Are there Q&A opportunities for Delegates?
At all Criterion Conferences, delegates have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.
Are there opportunities to network with other delegates?
Criterion Conferences provide a number of networking opportunities for all conference attendees. Clearly printed name badges are provide to all attendees at registration, attendees are encourages to wear these for the entirety of the conference to ease networking processes during all session breaks. Attendees are encouraged to bring plenty of business cards.
Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all Criterion conferences. Attendees are advised when additional receptions are scheduled.
What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each conference brochure.
What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another Criterion Conference event. Cancellations must be made in writing to firstname.lastname@example.org . The company regrets that no cancellations will be refunded, course documentation will however be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
Can I send a substitute instead of cancelling?
A substitute delegate is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email email@example.com and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
How do I unsubscribe from promotional emails
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to firstname.lastname@example.org
Crisis Prevention Institute
Crisis Prevention Institute (CPI) delivers specialised training throughout Australia & New Zealand to assist aged care staff to respond safely, effectively and confidently to challenging or aggressive behaviours that may be presented by those in their care or other Individuals.
We have been providing training for over 35 years and have trained over 10 million professionals in a variety of sectors including health and mental care, aged care, social services, security services and education
We remain dedicated to continuing research, developing support, and improving the delivery of the highest quality behaviour management training and resources, serving as an essential agent in creating person-centred approaches to crisis prevention that reduce the need for restraint.
CPI’s own MAPA program (Management of Actual or Potential Aggression) is a nationally recognised and leading behaviour management programme that teaches aged care staff the skills to respond safely, effectively and confidently to challenging or aggressive behaviours that may be presented in their work environments
Benefits for your organisation and staff
– Deliver a measurable reduction in the use of restraint and seclusion
– Assist staff get a better handle on individual behaviours identify and respond effectively to challenging behaviours
– Provide staff with verbal intervention techniques for appropriate verbal behaviour
– Provide staff with practical skills to respond safely and compassionately to challenging behaviours and contribute to a positive culture.
– Reduce staff turnover
Standards Wise is as the name suggests a company focused on helping organisations and people to understand and exceed compliance for human service standards in Australia including the new Aged Care Quality Standards.
In doing so, we provide our clients with a competitive edge and the capacity to deliver higher quality outcomes for their customers.
Australia Wide Provider
Standards Wise operates across Australia supporting small, medium and large organisations, Government, and private business engaged in residential care, community services and/or housing for older people to exceed standards beyond compliance and deliver high quality outcomes for their customers.
We have a wide range of clients in metropolitan, regional, rural and remote areas spread across the country and do not consider any organisation is too large or small. We assisted Australian Unity when they took over 50,000 clients in NSW for home care, support a family owned stand-alone residential care facility in Adelaide, SA of 45 beds, complete gap analysis for a large residential provider with 23 residential care homes and community care sites in NSW and Vic, provide governance advice to Multicultural Aged Care Australia, and review and prepare Aboriginal Services for accreditation.
We are focused on a customer driven ideology and helping organisations to move from ‘good’ to ‘high functioning’ through re-framing their approach to quality assurance, customer service, service models, staffing, governance, risk management, compliance and service delivery.
Our Products and Services include:
• Strategic development
• Governance training and review
• Quality Management Systems
• Risk Management Frameworks
• Gap Analysis against Standards
• Audit Systems
• Policy and document Systems
• Customer Service Training
Cloud Based Quality Management System
We have a best in class cloud based quality management system – QualisQMS which offers a comprehensive solution to creating a accessible document library for all users in your organisation, a risk management system, online audits, incident recording and management, meeting schedules and action lists, and continuous improvement register
Australian Service Excellence Standards Accreditation Body
We are also a licensed assessment agency for the Australian Service Excellence Standards (ASES) to certify organisations at the Certificate and/or Award Level for this nationally recognised quality standards framework aimed at small to medium sized human service organisations.
Level 26, 44 Market Street, Sydney NSW 2000.
+61 (02) 9089 8881
Wellness & Lifestyles Aged Care Learning
W&L Aged Care Learning is a holistic provider of online training solutions designed for the aged care and healthcare industry. We take a human-centered approach to educate therapists, nurses, carers and family members to improve the care of ageing Australians. W&L Aged Care Learning has recognised the need for an accessible, affordable and easy to use Learning Management System in Australia that is specifically designed for the healthcare and aged care sector.
Our world leading capabilities in e-learning design, learning management systems (LMS) and information management offer aged care providers a new, more powerful way to drive staff training and development. Our comprehensive library of aged care related educational material delivered through a customised LMS drives business transformation and care service excellence.
W&L Aged Care Learning is the only eLearning provider in Australia that offers a ‘one-stop-shop’ solution. Our W&L Services division has expertise across all areas of allied health in aged care including physiotherapy, occupational therapy, specialist nursing, podiatry, dietetics and speech pathology. These therapists specialise in aged care, deliver services at aged care facilities Australia wide and provide face-to-face training to W&L clients. These are the exact same therapists and nurses who have developed the online training on the W&L Aged Care Learning platform. We aim to consistently produce learning material of the highest standard with customisable options tailored to individual client needs.
At MOA, you’re not just a member, you’re part of a team that is committed to making your quality program easier to manage. Whether you’re caring for people in their home, a residential service or a retirement home – we have an auditing and quality improvement program that helps you stay on track with your quality improvement goals.
We’re proud of the work we’ve done so far, but feel the future is even brighter; we’re evolving our system to improve your user experience through enhanced functionality and better reporting, and we’re rolling out new modules that enable you to do more than ever before.
The CBORD Group
CBORD is a worldwide provider of software solutions to the Aged Care, Health, and Education sectors. We deliver “end to end “, Cloud based, turnkey solutions enabling our clients to manage their business processes cost effectively while delivering true competitive edge.
NetMenu® is a fully integrated modular solution for both Food Service Management and Resident’s Dining experience, interfacing to corporate financial and resident management applications providing a single point of data entry across the organisation.
Odyssey Direct modules provide for “lifestyle” options to be seamlessly integrated so that resident events, services & security can also be enhanced, managed under a transparent cashless card solution. POS and other automated solutions give providers the ability to offer residents choice ranging from room service, dining room & cafeteria through to a la carte restaurant experiences.
NetMenu Planner automates and simplifies processes across the whole of Food Service Management, allowing recipes & menu’s to be created, managed centrally or by individual kitchens. Stock & procurement processes automatically create purchase orders based on menu selections and par stock levels, enabling food costs to be effectively managed. NetMenu helps chefs manage every aspect of food preparation and safety resulting in high quality meals delivered to site to meet resident’s choice. With optional modules to extend the system even further, NetMenu delivers the most comprehensive food service management solution available to residential aged care, retirement villages & independent living providers.
NetMenu Selective Dining enhances the dining experience for aged care residents by enabling meal selections much closer to mealtime; independent reports show that, as a result, client satisfaction, nutritional, and dietary outcomes are significantly improved. Allergy risk and malnourishment issues are better managed while costs associated with Food Service Management can be markedly reduced. Improve the service offered to residents, with variable meal times, dining locations and menu choice options. Care staff have immediate access to resident’s allergens & special dietary needs and preferences which makes it easy for them to help advise on menu options, to display & capture meal selections using hand held devices. Once captured this is automatically sent to kitchen without any manual paperwork, saving time, effort and costs & minimising risks around resident allergy management. Approved by dieticians for the simplicity in managing dietary, nutritional and allergens NetMenu is a comprehensive solution for everyone involved in improving resident’s diet & nutritional intake.
CBORD’s integrated technology solutions are used by more than 6,000 clients in Australia, New Zealand, the United States, Canada, South Africa & the Middle East. They are supported by local support teams on a 24/7 basis.
For more information on the NetMenu Application Suite and other CBORD solutions:
AGED CARE – call Nigel on 0432 172 059 or email email@example.com
ACUTE CARE & HOSPITAL – call Janet on 0421 610 821 or email firstname.lastname@example.org
CONSULTANCY – CBORD provides professional consultancy on every aspect of food service, from kitchen design, recipe and menu creation and management, service delivery and nutritional/dietary management. We would be delighted to discuss your requirements with you and deliver a turnkey solution to help your organisation excel.
Endorsers & Media Partners
Welcome to ACSA…
…the strong, proactive voice for not-for-profit aged services providers.
We know how important our members are to the community and the people they serve, and we are passionate about the quality and value of the services they provide, irrespective of their size, service mix or location.
ACSA collaborates with its membership to ensure powerful advocacy for a fair, responsive and caring society that values and supports older Australians.