Conference Date
19th - 21st November 2019
Location
CQ Functions Melbourne
Early Bird - Save $300
Book by 18/10/19
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Agenda

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Day 1 - Wednesday 20th November, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Responding proactively & strategically to the Royal Commission Interim Report
8:40
MINISTERIAL ADDRESS: Exploring the future of aged care in Australia
Senator the Hon Richard Colbeck
Minister for Aged Care & Senior Australians
9:20
Analysing the Royal Commission Interim Report
David Tune AO PSM
Chair
Aged Care Sector Committee
10:00
PANEL DISCUSSION: Unpacking the progress of the Royal Commission & the Interim Report
Ian Yates AM
Chief Executive
COTA Australia
Professor Michael Woods
Centre for Health Economics Research & Evaluation, University of Technology Sydney
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ACSA)
10:40
Morning tea & networking
11:10
PANEL DISCUSSION: Proactively responding to the implications of the Royal Commission
  • What learnings can we take from the Royal Commission thus far?
  • What can providers be doing now to improve quality and safety in aged care?
Nick Mersiades
Director of Aged Care
Catholic Health Australia
Madeline Gall
Chief Executive Officer
Lifeview Residential Care
Sara Blunt
Chief Executive Officer & Chair
Kalyra Communities, James Brown Memorial Trust & Aged & Community Services Australia (ACSA)
Cath Bush
Chief Executive Officer
Koonambil Aged Care
Engaging consumers & strengthening a culture of relationship based care
11:50
Understanding the implications of the interim report on future reform from a consumer perspective 
  • How does the interim report align with consumer expectations and needs?
  • What should we expect going forward?
  • What can providers help do to support positive outcomes from the Commission?
  • Government response – what, how, when?
Ian Yates AM
Chief Executive
COTA Australia
12:30
Presentation by Medehealth
1:00
Lunch address by MOA Benchmarking
1:05
Networking lunch
2:00
INTERACTIVE ROUNDTABLE DISCUSSIONS
  • Strengthening clinical governance for better quality care
  • Building robust systems for effective corporate governance
  • Leading your organisation through change & reform
  • Innovating for the future of aged care
  • Enhancing genuine consumer engagement for improved quality of life
3:00
Afternoon tea & networking
3:30
Exploring best practice & learnings for providers from the Interim Report
  • Encouraging a proactive response to reform and the Royal Commission
  • Highlighting what leading providers are already doing to support genuine consumer engagement and better quality care
  • Preparing for a stronger future for aged care across Australia
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ACSA)
4:10
Building trust & transparency
  • Understanding why trust is important and how it links to empowering the consumer voice.
  • Analysing how aged care sector can work collaboratively to improve trust and transparency at a national level
  • Case study of how to adopt processes and culture to support open disclosure and honest communication with older people and their families.
Paul Sadler
Chief Executive Officer
Presbyterian Aged Care
4:50
Promoting a culture of safe, inclusive & quality care
  • Working with your community to improve the consumer experience
  • Developing accountability structures to safeguard and strengthen quality care and quality of life for consumers in your organisation
  • Training staff for better relationship based care
Nicola Reynolds
General Manager Customer Innovation & Marketing
Benetas
5:30
Closing remarks from the Chair & close of Day One
5:40
NETWORKING DRINKS
Workshop C: How to ensure quality & safety through clinical governance
Wednesday 20th November 2019, 6:00pm – 9:00pm

Quality is the absolute priority for all aged care providers and with the new quality standards now in effect, it is essential for providers to ensure and demonstrate compliance through effective processes and clinical governance. For many providers, this involves significant review and transformation to focus on the consumer, balance risk, and enable best practice. By establishing systems and processes for good clinical governance, with a culture focused on improving outcomes, aged care providers can go beyond compliance and be confident to make informed decisions in the interests of their consumers.

This workshop will explore how to establish and strengthen clinical governance in your organisation and improve the quality of care and quality of life for your consumers.

Why attend this workshop?

  • Gain a practical understanding of clinical governance principles and processes
  • Develop strategies to engage your team with a whole of organisational approach that promotes continuous improvement
  • Explore cases of complex care and risk management with frameworks you can apply in your organisation

What you will take away by attending

  • Ideas to drive quality beyond compliance through clinical governance and a focus on continuous improvement
  • Best practice approaches to quality and accreditation from a leading provider
  • Strategies to effectively manage risk and address specific challenges in the new standards

Price $499 + GST

* Refreshments & dinner provided

Day 2 - Thursday 21st November, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Understanding ongoing reform & actively improving quality in your organisation
8:40
Key priorities for reform & change in aged care
David Hallinan
Acting Deputy Secretary, Ageing & Aged Care
Department of Health
9:20
KEYNOTE: Learnings from the rollout of the new standards
Janet Anderson
Commissioner
Aged Care Quality & Safety Commission
10:00
PANEL DISCUSSION: Prioritising quality through accreditation & beyond
  • Strengthening clinical governance
  • Effectively managing risks
  • Enabling consumer choice
  • Facing accreditation against the new standards
Stephen Tiley
Chief Risk and Assurance Officer
Mercy Health
Jodie Jones
Executive General Manager - Clinical Governance, Risks & Innovation
BlueCross
10:40
Morning tea & networking
11:10
Sponsor presentation
11:40
PANEL DISCUSSION: Improving the quality of care & quality of life for people living with dementia
  • Strategising to manage and support consumers living with dementia
  • Working to enable consumer choice in dementia care
  • Training staff to develop relationship based care practices for consumers with complex care needs
Lucy O’Flaherty
Chief Executive Officer
Glenview Community Services
Kaele Stokes
Executive Director, Advocacy & Research
Dementia Australia
Colm Cunningham
Director of the Dementia Centre
Hammondcare
12:20
Exploring food & innovation in aged care

In this focused session, delegates will hear from industry experts, advocates and solution providers about the challenges and opportunities of improving food and nutrition in aged care.

Dr Cherie Hugo
Founder
The Lantern Project
1:05
Networking lunch
2:05
Minimising the use of chemical & physical restraint
  • Understanding the impact of restraint
  • Collaborating with stakeholders and clinical staff to explore alternatives
  • Training and supporting staff to change the culture of restraint use
Dr Juanita Breen
Wicking Dementia Research Centre, University of Tasmania
Exploring innovation & leading for the future of aged care
2:45
CASE STUDY: Exploring the importance of leadership to drive innovation & change
  • Reviewing and strengthening governance and leadership
  • Fostering innovation for the future of aged care through the SA Innovation Hub
  • Learning from old and young: co-locating a Montessori Middle School at Kalyra Woodcroft Aged Care
Sara Blunt
Chief Executive Officer & Chair
Kalyra Communities, James Brown Memorial Trust & Aged & Community Services Australia (ACSA)
3:25
Afternoon tea & networking
3:55
PANEL DISCUSSION & POSTER SESSIONS: Driving innovation to address key challenges in aged care

In this informative session, delegates will engage with best practice examples of innovation, with practical takeaways and insights around the following topics:

  • Innovating to achieve greater financial sustainability
  • Strategising to strengthening the workforce
  • Exploring new approaches to issues facing rural and regional providers
  • Understanding patient centred approaches to complex care
  • Effectively managing consumer choice and risk
Jo Boylan
Director Operations
Southern Cross Care
Danielle Ballantine
Chief Executive Officer
Your Side
Cath Bush
Chief Executive Officer
Koonambil Aged Care
4:55
Closing remarks from the Chair & close of Conference
Workshop A: How to strengthen leadership & governance
Tuesday 19th November 2019, 9:00am – 12:00pm

Aged care boards and executives are under immense pressure as the Royal Commission unfolds and reform continues. To survive and thrive in this period of scrutiny and change, there is a critical need for leaders to strengthen governance structures and systems, transforming their organisations to ensure quality.

This workshop is a unique opportunity to explore how to review and improve leadership and governance in your organisation. It will discuss the roles and responsibilities of boards and executives, as well as practical strategies to approach key challenges and ensure effective governance.

Why attend this workshop?

  • Ensure your organisation has effective structures and systems in place for governance and leadership
  • Understand the importance of both clinical and corporate governance in aged care
  • Learn how to work strategically and collaboratively with your board and executives
  • Hear best practice approaches to governance in aged care amidst major reform

What you will take away by attending

  • Understanding of the roles and responsibilities of your board and systems that support good governance
  • Insights around standard 8 and principles of corporate governance
  • Leadership strategies and ideas to apply in your own organisation

Price $499 + GST

* Refreshments & dinner provided

Anne Carroll
Board Member & Chairperson of Care & Safety Committee
Uniting
Register Now
Workshop B: How to drive a consumer focused culture of innovation
Tuesday 19th November 2019, 1:00pm – 4:00pm

The Royal Commission, as well as significant reform being rolled out by the government, are all demanding a renewed and unwavering focus on the consumer. Across the industry, there is an expectation that providers will transform traditional models of care and develop new approaches that honour and empower consumer dignity, choice and voice. This is a major shift requiring dramatic organisational change and innovation to address culture and establish new systems and priorities.

This workshop is for providers looking to proactively drive innovation to improve quality and the consumer experience. Using an innovation framework, it will explore how to encourage and support a culture of consumer-centric innovation across your organisation. Attendees are also invited to bring their challenges and projects for tailored advice.

Why attend this workshop?

  • Understand the value of innovation in strengthening a consumer focus and improving quality in your organisation
  • Explore the ‘how to’ by working through an innovation framework with best practice & works-in-progress examples
  • Strategise to change the culture of your organisation, encouraging a creative, proactive response to issues and refocusing on the consumer

What you will take away by attending

  • Strategies to implement and strengthen innovation across your organisation
  • Ideas to transform culture and develop new approaches that prioritise consumer choice
  • Tips and advice for creative approaches to real challenges and feedback on specific projects you may be working on

Price $499 + GST

* Refreshments provided

Deanna Sacco
Head of Group Innovation
IRT
Register Now
Workshop C: How to ensure quality & safety through clinical governance
Wednesday 20th November 2019, 6:00pm – 9:00pm

Quality is the absolute priority for all aged care providers and with the new quality standards now in effect, it is essential for providers to ensure and demonstrate compliance through effective processes and clinical governance. For many providers, this involves significant review and transformation to focus on the consumer, balance risk, and enable best practice. By establishing systems and processes for good clinical governance, with a culture focused on improving outcomes, aged care providers can go beyond compliance and be confident to make informed decisions in the interests of their consumers.

This workshop will explore how to establish and strengthen clinical governance in your organisation and improve the quality of care and quality of life for your consumers.

Why attend this workshop?

  • Gain a practical understanding of clinical governance principles and processes
  • Develop strategies to engage your team with a whole of organisational approach that promotes continuous improvement
  • Explore cases of complex care and risk management with frameworks you can apply in your organisation

What you will take away by attending

  • Ideas to drive quality beyond compliance through clinical governance and a focus on continuous improvement
  • Best practice approaches to quality and accreditation from a leading provider
  • Strategies to effectively manage risk and address specific challenges in the new standards

Price $499 + GST

* Refreshments & dinner provided

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Key Speakers

Senator the Hon Richard Colbeck
Minister for Aged Care & Senior Australians
David Tune AO PSM
Chair
Aged Care Sector Committee
Ian Yates AM
Chief Executive
COTA Australia
Pat Sparrow
Chief Executive Officer
Aged & Community Services Australia (ACSA)