With future funding reform in sight and the open and contestable market already driving providers to act competitively, it is crucial that providers take stock of the opportunities for innovation and growth but also that opting out may be the most viable option for your business.
For those aiming to thrive in the new market now is the time to define exactly what you are offering the consumer in the new market and how you can innovate to create a unique and competitive service.
While some organisations will thrive as a key player in the industry others will struggle to break down the barriers to innovation and growth.
The 'Aged Care Business Model Innovation' conference will give you essential insights into where the aged care sector is headed and unpack the future funding and regulatory environment to make critical decisions around strategy and innovation.
Attend & learn how to:
- Navigate the regulatory and funding environment
- Analyse your organisation’s potential for growth and innovation in the new market
- Deliver competitive services in an era of choice and control
- Understand and overcome barriers to innovation
- Restructure business models in line with reform
- Drive innovation and quality through partnerships
- Build a risk culture to enable innovation on the ground
Who will attend?
Senior representatives from aged and dementia care with roles of:
- Chief Executive Officer & Board Director
- Chief Financial Officer & Financial Director / Manager
- Chief Operating Officer & Operations Managers
- Director of Strategy / Innovation
- Director Business / Corporate Services / Partnerships
- General Manager Residential Care
- General Manager Home & Community Care
- Manager Quality & Compliance
Attend to learn:
- Unpacking the future funding landscape - beyond ACFI
- Overcoming regulatory barriers to innovation
- New business models to thrive in the open market
- Identifying service gaps to shape competitive offerings
Alzheimer’s Australia & Monash University
Graeme Samuel AC (Master of Laws 1977) Is a Vice Chancellor’s Professorial Fellow in Monash University’s Business School and co-director of the Monash Business Policy Forum. He is also a Councillor of the Australian National University and Chair of its Finance Committee, Chair of Data Governance Australia, President of Alzheimer’s Australia, Chair of the Alzheimer’s Australia Dementia Research Foundation, Chair of the South Eastern Melbourne Primary Health Network, Council member of the National Health and Medical Research Council and Chair of its Health Innovation Advisory Committee and the National Institute for Dementia Research and a member of the Aged Care Financing Authority.
He was Chair of the Commonwealth Government’s Panel of Review of Australia’s Independent Medical Research Institutes and advisor to the Commonwealth Department of Health in relation to its review of private health insurance. He was also a member of the Review Panel of Australia’s Wool Selling Systems.
Professor Samuel has held a number of roles in public life including former Chairman of the Australian Competition and Consumer Commission, Associate Member of the Australian Communications and Media Authority, President of the National Competition Council, Chairman of the Melbourne and Olympic Parks Trust, Commissioner of the Australian Football League, President of the Australian Chamber of Commerce and Industry, Chairman of Playbox Theatre Company and Opera Australia, Trustee of the Melbourne Cricket Ground Trust and Chairman of the Inner and Eastern Health Care Network. Until the early 1990s, when he moved into public service, Professor Samuel pursued a professional career in law and investment banking.
He was appointed a life member of the Australian Football League and an honorary life trustee of the Committee for Economic Development of Australia. He was awarded an Australian Sports Medal for services to sport, and a Centenary Medal in recognition of his service as president of the National Competition Council. He was appointed an Officer of the Order of Australia in 1998. In 2010 he was elevated to a Companion of the Order of Australia “for eminent service to public administration through contributions in the area of economic reform and competition law, and to the community through leadership roles with sporting and cultural organisations”.
Angela Raguz is the General Manager – Residential Care for HammondCare, an independent Christian charity which is regarded as Australia’s leader in dementia care both in residential and ‘at home’ care. In this role she oversees all HammondCare’s residential aged care services, is involved in the planning and start-up of new residential services, and oversees Quality Safety and Risk across the organisation. On any given day HammondCare provides care to more than 3000 people either in a hospital, Aged Care Home or their own home.
Leading the Residential Care team and overseeing Quality Safety and Risk means supporting existing and new managers so that HammondCare’s philosophy of care is something that is well and uniformly understood. Additionally, it means ensuring that what we say we want to be achieved and what happens is in alignment with our philosophy and practiced daily in the services we provide. It also involves ensuring Learning and Development, and Quality, Safety and Risk are integral to and maintained across our services.
Involvement in the conception to planning stage of a residential service to the commencement and every day operation means she is highly qualified in best-practice dementia design, and quality service delivery and improvement.
Angela has worked in the aged care industry for over 20 years and is a registered nurse. During this time she has directly managed both dementia-specific and general residential aged care facilities.
In 2007 she completed an MBA through the Macquarie Graduate School of Management at Macquarie University, Sydney.
Aged & Community Services Australia
Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older Australians.
Gold Sponsor: Hesta
Here for you
We’re a specialist industry super fund dedicated to people who provide some of the best health, early childhood education and community services in the world.
With more than 820,000 members and $37 billion invested globally on their behalf, we’ve learned a thing or two about looking after our members.
H.E.S.T. Australia Ltd ABN 66 006 818 695 AFSL No. 235249, Trustee of Health Employees Superannuation Trust Australia (HESTA) ABN 64 971 749 321.
First State Super is one of Australia’s largest providers of superannuation and advice services with more than $75bn in funds under management. The majority of First State Super’s 760,000 members work in education, health and service-based vocations, including law enforcement, emergency services and other organisations that care for the community. As a profit-for-member fund we are run solely for the benefit of our members. Our purpose is to provide a better future for all Australians. *as at December 2016
Proudly celebrating 10 years as 100% Australian manufacturers of aged care and hospital products
Quality Products for Nursing Homes, Aged Care Facilities, Hospitals and the Home
Australian owned & made means you get superior products backed by our reliable team of technicians right here in Australia
What People Are Saying
“This conference [Strategic Thinking for Choice & Control 2016] comes at a time of great aged care reform, noticing that many of us in the business are both curious of opportunity and sceptical about probabilities the team of presenters allowed a greater view of the present direction. Highly informative well worth attendance!”Lisa Donnon, Healthy Ageing Team Leader, Country Health South Australia Local Health Network
Date: 18 Oct 2018 By: Ash Natesh
In a time of uncertainty and change for the aged care sector, we spoke with Benjamin to understand how a leading provider like Silver Chain is developing strategies to ensure a sustainable and vibrant future. Benjamin is an experienced business development leader and strategist with over 15 years of experience in the health, aged care, disability …
Date: 28 Aug 2018 By: Ash Natesh
The aged care industry have been scrutinized time and again to be “untrustworthy providers getting rich on our tax money while providing a bad service”. Often communications between the industry sectors are hazy. While government only provides bronze cover for institutions, for a gold and silver cover unfortunately the individual has to bear the costs. …
Date: 6 Jul 2018 By: George Bej
“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more …
Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.Date: 16 May 2018 By: George Bej
As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the …
Endorsers & Media Partners
COTA Australia is the peak national organisation representing the rights, needs and interests of older Australians. COTA Australia is the national policy and advocacy arm of the COTA Federation which comprises COTAs in each State and Territory. COTA Australia focuses on policy issues from the perspective of older people as citizens and consumers.
Aged Care Guild
The Aged Care Guild is an association of the nine largest Residential Aged Care for profit providers in the industry.
Our purpose is to support ongoing investment in the industry to meet future demand. We control circa 18% of the industry beds or 35,500 places. We hold $5bn of the circa $20bn bond pool. Collectively we have been the largest builders or acquirers of beds in the industry over the last six years.