Refund & Cancellation Policy

Cancellations: For cancellations received in writing more than 2 weeks before the event date, a credit note will be issued and valid for 12 months to use on another Criterion Conference. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable. Cancellations must be made in writing to registration@criterionconferences.com

Substitutions: Registered delegates may be substituted at any time prior to the event at no charge. Please notify us in writing of the change, as soon as possible. Delegates may not “share” a pass between multiple attendees without prior authorization.

Payments: Full payment must be received within 14 days of receipt of the invoice. If booking within two weeks of an event, immediate payment by credit card is required.

Criterion Conferences reserves the right to cancel any conference for any reason and will not be responsible for airfare, hotel or any other costs incurred by attendees. No liability is assumed by Criterion Conferences for changes in program date, content, speakers or venue. For any queries related to payments please contact us on 1300 316 882