At the beginning of 2013 The Australian Commission on Safety and Quality in Health Care introduced the National Safety and Quality Health Service (NSQHS) Standards.
By far the most challenging aspect of the NSQHS Standards is Nation Standard 2; Partnering with Consumers.
Do you have a consumer partnership strategy in place?
Do you know where to start?
I recently spoke with Alfred Health’s Manager of Patient Experience and Community Participation, Suzanne Corcoran to get her tips on how to improve consumer partnerships within your organisation.
Recruit the right people – don’t proceed just because you don’t have anyone else
Give them something to do – have activities ready to go or you won’t sustain them
Be flexible – scheduling is good but acknowledge they come and go depending on what is happening in their own lives
Be clear – a role statement is essential and ongoing clarification of the purpose of participation in each new activity is critical
With only a fraction of Australian hospital’s fully accredited at this point, there is still time to improve.