What’s next for National Standard 2 – Consumer Partnerships?

10
Dec 13
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Last month we shared Alfred Health’s Manager of Patient Experience and Community Participation, Suzanne Corcoran’s top tips on how hospitals can improve their consumer partnerships models.

As promised here is installment two;

  • Be inclusive – make them feel they are an important part of the health care family
  • Acknowledge difference – not all consumers are the same so create different opportunities for participation
  • Communicate – let them know clearly what, where, when and how
  • Acknowledge them privately and publicly – ongoing appreciation and recognition is generally all they need to continue

Has your hospital been through accreditation?

Do you want to know what it’s like?

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Submitted by Criterion Content Team

Criterion Content Team

This post has been written by the Criterion Conferences Content Team. Based in Sydney, we are an independent research organisation, producing over 90 conferences a year across a variety of industries. Our events, attended by thousands of senior delegates from the public and private sector, are designed to enrich, inspire and motivate. Our focus is on providing innovative, value adding content via our conferences and blogs like this are extension of that principle. You can view our conferences by visiting our website http://www.criterionconferences.com/conferences.

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