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Learning Space Design: Gallery of Australian Schools

The financial cost of designing new learning spaces means that it is crucial for schools to get it right the first time around. A tested and optimised process for planning, implementing and measuring the outcomes of new learning spaces is crucial, not only to justify the cost, but to ensure that schools remain agile to … Continue reading Learning Space Design: Gallery of Australian Schools

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Enhancing Public Sector Customer Service - Download the ebook!

Growth in digital innovations has created a range of opportunities for enhanced customer service delivery. However, government agencies continue to grapple with effectively managing customer service channels while continuing to gather and analyse meaningful customer data. In addition, as the front facing component of the public sector evolves, it is important to bring internal stakeholders … Continue reading Enhancing Public Sector Customer Service – Download the ebook!

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Claremont College: Differentiation in a Co-Teaching Model

Claremont College is a thriving co-educational primary school, renowned across Sydney as a school that achieves excellence in all aspects of its operation. Claremont College is an inclusive school where students with a wide range of abilities and special needs are catered for through a fully integrated approach to learning within a co-teaching model. Claremont … Continue reading Claremont College: Differentiation in a Co-Teaching Model

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Data.gov.au to become a 'world-leading example of public open data'

The data.gov.au platform is set to become a “world-leading example of public open data infrastructure” under new plans by the Data Infrastructure Engagement (DIGE) team and Data61 (CSIRO’s digital research network). Data61 was tasked with employing “data analytics to connect disparate government datasets and publicly release them on open data platforms” as part of the … Continue reading Data.gov.au to become a ‘world-leading example of public open data’

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Linking space & pedagogy to 21st century skills & demands

“For too long, schools have been places young people go to watch their teachers work.” Teachers make generations of difference – impacting the children we teach today, their children and their children. Having a great education creates great opportunity, and opportunities for future generations. The environment where that learning takes place is vital. If our … Continue reading Linking space & pedagogy to 21st century skills & demands

15
Nov 18

Strategy frameworks for benefits realisation

Author:Ash Natesh

Benefits realisation management (BRM) provides organisations with a way to measure how projects and programs add true value to the enterprise. This BRM Framework works to help organizations effectively manage and realise project benefits. It provides a set of questions and good practices that project, program, and portfolio management professionals can use to help guide … Continue reading Strategy frameworks for benefits realisation

13
Nov 18

Policy Spotlight on the UK  

Author:Ash Natesh

Policy Spotlight on the UK   By Ian Fletcher, Director of Real Estate Policy, British Property Federation What were the drivers which enabled Build to Rent to grow as an asset class in the UK? I would love to claim it was all the result of excellent policy work. Certainly successive governments have been supportive … Continue reading Policy Spotlight on the UK  

13
Nov 18

E-Estonia : How did they do it?

Author:Ash Natesh

Estonia is probably the only country in the world where 99% of the public services are available online 24/7. E-services are only impossible for marriages, divorces and real-estate transactions, you still have to get out of the house for those. The population of Estonia is 1.3 million & Australia has around 25 million, the United … Continue reading E-Estonia : How did they do it?

13
Nov 18

Auscontact Association Head, Fiona Keough on the shift from Customer Service to CX

Author:Ash Natesh

In achieving customer service excellence there is no ‘one-size-fits-all’. There are diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. We spoke to Fiona Keough, Chief Executive Officer, Auscontact Association about the various depths of understanding customer experience … Continue reading Auscontact Association Head, Fiona Keough on the shift from Customer Service to CX

09
Nov 18

ITS in Tertiary Education 2018 Takeaways

Author:Ash Natesh

Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces –  and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance … Continue reading ITS in Tertiary Education 2018 Takeaways

09
Nov 18

Safety and Incident Management Report: NorthConnex

Author:Ash Natesh

Northconnex is a nine kilometre tunnel that will link the M1 Pacific Motorway at Wahroonga to the Hills M2 Motorway at West Pennant Hills, removing around 5,000 trucks off Pennant Hills Road each day. It will be the longest road tunnel project in Australia. Fire and Rescue NSW has been consulted in the development of … Continue reading Safety and Incident Management Report: NorthConnex

08
Nov 18

KPMG shares cyber insurance insights

Author:Ash Natesh

The Verisk and RMS reports have shown that the cyber insurance market is enjoying a period of profitable growth, bringing the benefits of increased stability and competition for buyers. According to a report from Verisk, the US commercial cyber liability insurance market is expected to reach USD 6.2 billion by 2020, up from around USD … Continue reading KPMG shares cyber insurance insights

07
Nov 18

What are the challenges of Digital Transformation

Author:Ash Natesh

In a span of 4 weeks more than 1 in 8 Australians will seek to access Government information online. According to Shelter et al 46 % of Australians experience problems using those services in the market at the moment. Only 16% of the Australian population regard the government as doing a good job in providing … Continue reading What are the challenges of Digital Transformation