FEATURED ARTICLE

Learning Space Design: Gallery of Australian Schools

The financial cost of designing new learning spaces means that it is crucial for schools to get it right the first time around. A tested and optimised process for planning, implementing and measuring the outcomes of new learning spaces is crucial, not only to justify the cost, but to ensure that schools remain agile to … Continue reading Learning Space Design: Gallery of Australian Schools

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Enhancing Public Sector Customer Service - Download the ebook!

Growth in digital innovations has created a range of opportunities for enhanced customer service delivery. However, government agencies continue to grapple with effectively managing customer service channels while continuing to gather and analyse meaningful customer data. In addition, as the front facing component of the public sector evolves, it is important to bring internal stakeholders … Continue reading Enhancing Public Sector Customer Service – Download the ebook!

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Claremont College: Differentiation in a Co-Teaching Model

Claremont College is a thriving co-educational primary school, renowned across Sydney as a school that achieves excellence in all aspects of its operation. Claremont College is an inclusive school where students with a wide range of abilities and special needs are catered for through a fully integrated approach to learning within a co-teaching model. Claremont … Continue reading Claremont College: Differentiation in a Co-Teaching Model

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Data.gov.au to become a 'world-leading example of public open data'

The data.gov.au platform is set to become a “world-leading example of public open data infrastructure” under new plans by the Data Infrastructure Engagement (DIGE) team and Data61 (CSIRO’s digital research network). Data61 was tasked with employing “data analytics to connect disparate government datasets and publicly release them on open data platforms” as part of the … Continue reading Data.gov.au to become a ‘world-leading example of public open data’

FEATURED ARTICLE

Linking space & pedagogy to 21st century skills & demands

“For too long, schools have been places young people go to watch their teachers work.” Teachers make generations of difference – impacting the children we teach today, their children and their children. Having a great education creates great opportunity, and opportunities for future generations. The environment where that learning takes place is vital. If our … Continue reading Linking space & pedagogy to 21st century skills & demands

18
May 18

The future of NAPLAN

A big review of NAPLAN could be on the horizon after key findings from the highly anticipated Gonski review indicated too great a focus on periodic standardised tests to measure performance rather than much needed ongoing assessment tailored to individual student needs. Just two weeks ago NSW Education Minister Rob Stokes indicated his support for … Continue reading The future of NAPLAN

16
May 18

Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.

Author:George Bej

As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.

02
May 18

Regulating diverse local communities & cultures

The challenge of regulating growing populations with increasingly diverse cultures, languages and economic constraints is a common challenge across local government. Barriers exist between sections of the community and council’s efforts to regulate effectively and consistently. To succeed within these communities, local government approaches to regulation need to be relevant and strategic. Brisbane City Council’s … Continue reading Regulating diverse local communities & cultures

27
Apr 18

Price, Privatisation and Paradise Papers in the NDIS

Author:Drew McCoy

This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. … Continue reading Price, Privatisation and Paradise Papers in the NDIS

19
Apr 18

Meet the Speakers: The Hayley Grey Edition

Author:Drew McCoy

Session Outline: University ITS Strategy & Challenges conference One of the greatest challenges for any digital transformation journey (or any journey at all for that matter) is getting the buy in to bring the people along for the ride. At a glance, Universities are almost nightmarishly complicated in terms of the number of moving parts, … Continue reading Meet the Speakers: The Hayley Grey Edition

19
Apr 18

Understanding your customer at a practical level

Author:Drew McCoy

Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions … Continue reading Understanding your customer at a practical level

18
Apr 18

Improving Patient Flow with Coordination Access Hubs

In order for hospitals to fight against the daily pressures of overcrowding, bed blocks, shrinking budgets and reducing resources, hospitals need to think innovatively by leveraging technology and working collaboratively to deliver quality patient-focused care. With an increasingly ageing population and complex conditions on the rise, it can be easy for hospitals to look at … Continue reading Improving Patient Flow with Coordination Access Hubs

17
Apr 18

Implement TPA’S to improve teaching skills

2018 is the year of change at Faculty’s of Education across Australia, as staff are busy implementing evidence based standards across their faculty to assess the readiness of their graduate teachers The most challenging aspect for University’s are the Teacher Performance Assessment (TPA’s). This is essentially a more formalised metric systems that rates a graduate … Continue reading Implement TPA’S to improve teaching skills