Everyone loves a new toy to play with. And when it comes to marketing, nothing compares to opening the box on a new marketing automation platform. Real-time reporting, insights into online activity, personalised content, and nurture emails are just the tip of the iceberg. Designing sexy new email templates, making up fun heat scores, and finding … Continue reading The secret behind marketing automation success
The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality … Continue reading Three keys to unlocking high quality service under the NDIS
To be equipped for the jobs of tomorrow the youth of today need to learn new transferable entrepreneurial skills to succeed. This means a stronger focus on educators to cultivate entrepreneurial education. But many struggle to find the right resources to engage and inspire disengaged youth. Many youths find the thought of running their own … Continue reading 10x Young Entrepreneurs to Inspire Disengaged Youth
Criterion’s Annual ITS in Tertiary Education conference ran in Melbourne over the 24th – 25th October. Four years into the series, the 2017 event brought together some familiar faces – and welcomed some fresh ones too. For the first time, we invited an Out-of-Sector speaker, Russell Murphy, to discuss his on the ground experiences of … Continue reading ITS in Tertiary Ed Conference Wrap Up: What’s your transformation narrative?
In late October, Criterion Conferences hosted Innovation Day to brainstorm and share their ideas on how to disrupt the conference industry. Everyone split into teams with the goal of giving the company a competitive advantage, and the winning team would take home The Good on You Award – as chosen by the company’s Managing Director … Continue reading Innovation Day: How can we disrupt the conference industry?
Regulators are embracing analytics as a powerful tool to find answers, gain insights and identify red flags and are busy developing new forms of data analysis. But even with sufficient access to a wealth of data about their clients, regulators are at very different stages of development in their use of advanced data analytical techniques … Continue reading Big data, Compliance & Enforcement
In a 2016 report published by The World Economic Forum, The Future of Jobs, it is estimated that 5 million jobs will be lost to automation by 2020, and that the number will continue to rise. As a young Australian who has invested a lot into two undergraduate degrees and is carrying a pretty hefty … Continue reading How my life (and yours) is being affected by the future
As a citizen, it’s hard not to notice how government customer service has improved in strides over the last several years. From the speedy processing of a driver’s licence renewal to a callback service so you don’t have to wait in lengthy queues at tax time. But there’s more to come, and the private sector … Continue reading Bots and the Future of Customer Service