FEATURED ARTICLE

Learning Space Design: Gallery of Australian Schools

The financial cost of designing new learning spaces means that it is crucial for schools to get it right the first time around. A tested and optimised process for planning, implementing and measuring the outcomes of new learning spaces is crucial, not only to justify the cost, but to ensure that schools remain agile to … Continue reading Learning Space Design: Gallery of Australian Schools

FEATURED ARTICLE

Enhancing Public Sector Customer Service - Download the ebook!

Growth in digital innovations has created a range of opportunities for enhanced customer service delivery. However, government agencies continue to grapple with effectively managing customer service channels while continuing to gather and analyse meaningful customer data. In addition, as the front facing component of the public sector evolves, it is important to bring internal stakeholders … Continue reading Enhancing Public Sector Customer Service – Download the ebook!

FEATURED ARTICLE

Claremont College: Differentiation in a Co-Teaching Model

Claremont College is a thriving co-educational primary school, renowned across Sydney as a school that achieves excellence in all aspects of its operation. Claremont College is an inclusive school where students with a wide range of abilities and special needs are catered for through a fully integrated approach to learning within a co-teaching model. Claremont … Continue reading Claremont College: Differentiation in a Co-Teaching Model

FEATURED ARTICLE

Data.gov.au to become a 'world-leading example of public open data'

The data.gov.au platform is set to become a “world-leading example of public open data infrastructure” under new plans by the Data Infrastructure Engagement (DIGE) team and Data61 (CSIRO’s digital research network). Data61 was tasked with employing “data analytics to connect disparate government datasets and publicly release them on open data platforms” as part of the … Continue reading Data.gov.au to become a ‘world-leading example of public open data’

FEATURED ARTICLE

Linking space & pedagogy to 21st century skills & demands

“For too long, schools have been places young people go to watch their teachers work.” Teachers make generations of difference – impacting the children we teach today, their children and their children. Having a great education creates great opportunity, and opportunities for future generations. The environment where that learning takes place is vital. If our … Continue reading Linking space & pedagogy to 21st century skills & demands

13
Jul 18

What it means to be a ‘risk-based regulator’ at the operational level

We hear the phrase “risk-based regulation” quite frequently.  Yet there seems to be much greater clarity about what it means for the regulations themselves to be risk-based, and much less clarity about what it means to be a risk-based regulator at the operational level. Regulators, and others with risk-control responsibilities, face a unique set of … Continue reading What it means to be a ‘risk-based regulator’ at the operational level

11
Jul 18

How can we safeguard the mental health and well-being of our hospital heroes?

The prevalence of incidents of violence and aggression towards hospital staff involve figures that leave jaws open in disbelief. Worksafe Victoria state that 95% of healthcare staff experience incidents of violence and aggression in their workplace over the course of their careers. Being routinely exposed to verbally and physically aggressive patients has a significant effect … Continue reading How can we safeguard the mental health and well-being of our hospital heroes?

11
Jul 18

Minister responds to Greiner Inquiry Report

More than six months after Kathryn Greiner delivered the report from the inquiry she led into the NSW Retirement Village sector to the Hon. Matt Kean MP, the Minister for Innovation and Better Regulation has now responded and confirmed that significant reforms will be introduced. The updated regulation is a mandate for the retirement living … Continue reading Minister responds to Greiner Inquiry Report

06
Jul 18

Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

Author:George Bej

“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

27
Jun 18

Meet the experts in learning space design

Creating 21st Century Learning Spaces in Tertiary Education will be bringing together campus development experts from across the nation, here’s a snippet of the exceptional people you can expect to hear from. Understanding what the critical aspects of a space are, and making sure that these attributes are utilised effectively is no easy feat, luckily, … Continue reading Meet the experts in learning space design

20
Jun 18

Who will be the 2018 100 Women of Influence?

  Gender diversity is in the headlines again, with discussions around the lack of females in senior executive positions, with the ASX’s recently proposed gender targets. An organisation’s success depends heavily on the capability and effectiveness of its leadership team. Without providing equal opportunities for men and women you cannot ensure you are getting the … Continue reading Who will be the 2018 100 Women of Influence?

14
Jun 18

Looking outside the sector to improve service quality across IT in universities

Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the … Continue reading Looking outside the sector to improve service quality across IT in universities

14
Jun 18

Introducing Luke Shaw, Team Leader of Information Technology Service Desk, University of Newcastle

One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training … Continue reading Introducing Luke Shaw, Team Leader of Information Technology Service Desk, University of Newcastle