A big review of NAPLAN could be on the horizon after key findings from the highly anticipated Gonski review indicated too great a focus on periodic standardised tests to measure performance rather than much needed ongoing assessment tailored to individual student needs. Just two weeks ago NSW Education Minister Rob Stokes indicated his support for … Continue reading The future of NAPLAN
As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.
The challenge of regulating growing populations with increasingly diverse cultures, languages and economic constraints is a common challenge across local government. Barriers exist between sections of the community and council’s efforts to regulate effectively and consistently. To succeed within these communities, local government approaches to regulation need to be relevant and strategic. Brisbane City Council’s … Continue reading Regulating diverse local communities & cultures
This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. … Continue reading Price, Privatisation and Paradise Papers in the NDIS
Session Outline: University ITS Strategy & Challenges conference One of the greatest challenges for any digital transformation journey (or any journey at all for that matter) is getting the buy in to bring the people along for the ride. At a glance, Universities are almost nightmarishly complicated in terms of the number of moving parts, … Continue reading Meet the Speakers: The Hayley Grey Edition
Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions … Continue reading Understanding your customer at a practical level
In order for hospitals to fight against the daily pressures of overcrowding, bed blocks, shrinking budgets and reducing resources, hospitals need to think innovatively by leveraging technology and working collaboratively to deliver quality patient-focused care. With an increasingly ageing population and complex conditions on the rise, it can be easy for hospitals to look at … Continue reading Improving Patient Flow with Coordination Access Hubs
2018 is the year of change at Faculty’s of Education across Australia, as staff are busy implementing evidence based standards across their faculty to assess the readiness of their graduate teachers The most challenging aspect for University’s are the Teacher Performance Assessment (TPA’s). This is essentially a more formalised metric systems that rates a graduate … Continue reading Implement TPA’S to improve teaching skills